TechValidate Research on ChiroTouch


ChiroTouch Case Study

Small Business Health Care Company

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Set up their practice for the first time
    • Achieve growth potential of their practice
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Address lack of time to keep up with business and personal life
    • Attract and retain patients
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash practice.
  • Decided to purchase ChiroTouch for the following reasons:
    • All-in-one dashboard
    • Native iPad integration
    • Ease of use
    • Its reputation as a market leader
    • A referral from a friend or colleague
    • A referral from a chiropractic coach or business coach
    • A promotional offer
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Increased quantity of patients treated
    • Increased retention of existing clients
    • Improved staff communication
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: good improvement
    • scheduling: good improvement
    • patient flow: exceptional improvement
    • charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: exceptional
    • wait times: exceptional
    • friendliness: exceptional
    • total chat support experience: exceptional
    • total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.




About This Data

This data was sourced directly from verified users of ChiroTouch by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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