TechValidate Research on ChiroTouch


ChiroTouch Case Study

This DC got caught up from months of notes, and now goes home worry-free everyday.

Introduction

This case study of Back to Health Chiropractic – Taylor is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“I was MONTHS behind with an old system and now I leave every day 100% done and ready for the next day.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Stop falling behind on charting
  • Was using a combination of different software (billing/scheduling) and paper-based methods prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a 70% Cash – 15% PI – 15% Maj Med practice.
  • Decided to use ChiroTouch because of the following:
    • Saw the software at OCA seminar and liked it.
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Ease of use
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • Been to court numerous times in PI cases and won every time based on good quality notes and reasonable care plans.
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: good improvement
    • scheduling: exceptional improvement
    • patient flow: exceptional improvement
    • claims: good improvement
    • charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: exceptional
    • wait times: neutral
    • friendliness: very good
    • total chat support experience: very good
    • total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them so much time.




About This Data

This data was sourced directly from verified users of ChiroTouch by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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