TechValidate Research on ChiroTouch


ChiroTouch Case Study

Dr. Dorothy B Brolin, Dc – former Medisoft user is happy with her switch to ChiroTouch

Introduction

This case study of Dr. Dorothy B Brolin, DC is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Good product that meets the medical necessity needs, easy to use/user-friendly, tech support is good.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
  • Was using Medisoft prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Family and all of the above practice.
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
  • Decided to purchase ChiroTouch for the following features:
    • Unlimited phone and chat support
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • Quantity of pre-set Macros, office reports, stats and analytics
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Improved staff communication
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: some improvement
    • Scheduling: good improvement
    • Patient flow: some improvement
    • Claims: some improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Wait times: very good
    • Friendliness: very good
    • Total chat support experience: very good
    • Total phone support experience: very good




About This Data

This data was sourced directly from verified users of ChiroTouch by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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