TechValidate Research on ChiroTouch

Introduction

This case study of Elevated Health Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

• Selected ChiroTouch software for the following reasons:
  • Set up their practice for the first time
  • Achieve growth potential of their practice
  • Meet compliance such as HIPAA and MACRA/MIPS
• Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

• Has a family/pediatric wellness practice.
• Decided to use ChiroTouch because of the following:
  • Its reputation as a market leader
  • A referral from a friend or colleague
• Is using the following ChiroTouch products and services:
  • ChiroTouch E.H.R. Practice Management Software
  • CTSecure daily backup
  • CTInTouch patient communication tools
• Decided to purchase ChiroTouch for the following features:
  • All-in-one dashboard
  • Unlimited phone and chat support
  • Personal 1-on-1 training
  • Rich feature set addressing the full practice functionality
  • Ease of use
  • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

• Has seen the following benefits from using ChiroTouch:
  • More personal time
  • Staff is regularly caught up on charting / SOAP notes
• Has seen the following level of improvement in their practice since using ChiroTouch:
  • Billing: exceptional improvement
  • Scheduling: exceptional improvement
  • Patient flow: exceptional improvement
  • Claims: exceptional improvement
  • Charting / SOAP Notes: exceptional improvement
• Rated their satisfaction with the following Support Department aspects:
  • Technical expertise: very good
  • Wait times: very good
  • Friendliness: exceptional
  • Total chat support experience: very good
  • Total phone support experience: very good