TechValidate Research on ChiroTouch


ChiroTouch Case Study

Anthony R. Kunce Inc. switched from Medisoft and now has more personal time

Introduction

This case study of Anthony R. Kunce Inc. is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“Great program”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Set up their practice for the first time
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
  • Was using Medisoft prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Personal injury practice.
  • Decided to purchase ChiroTouch for the following reasons:
    • All-in-one dashboard
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: exceptional improvement
    • scheduling: exceptional improvement
    • patient flow: exceptional improvement
    • claims: exceptional improvement
    • charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: exceptional
    • wait times: exceptional
    • friendliness: exceptional
    • total chat support experience: exceptional
    • total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them more than 40 hours per month.




About This Data

This data was sourced directly from verified users of ChiroTouch by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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