TechValidate Research on ChiroTouch


ChiroTouch Case Study

“Good customer service and great product with a broad spectrum of practice support.”

Introduction

This case study of a small business healthcare company is based on a November 2021 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

They subscribed to CTPayments to address their concern with the following:

  • The ability to integrate directly with ChiroTouch

Prior to CTPayments they used the following:

  • NCMIC traditional merchant services

When asked about the external factors that drove their decision to subscribe to CTPayments, they said it was the following

  • Their integration with ChiroTouch
  • A fair price

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

The following were the most important features in their decision to subscribe to CTPayments:

  • Integration with ChiroTouch
  • Post automatically in patients’ accounts within ChiroTouch
  • Save a card on file to make future payments simple
  • Send statement notifications for patients to pay at their convenience

The following were the most important patient features in their decision to subscribe to CTPayments:

  • Accept patient payments in person with a credit card terminal
  • Their practice started using CTPayments in <1 week.
  • Results

    The surveyed company achieved the following results with ChiroTouch:

    Level of improvement they’ve seen in the following:

    • Timely Payments: Good Improvement
    • Payment Process efficiency: Exceptional
    • Payment Posting accuracy: Exceptional
    • Patient Satisfaction: Exceptional
    • Payment flexibility: Exceptional

    Since using CTPayments, they’ve seen:

    • An easier experience accepting payments
    • More payment options
    • Increase in productivity

    Rated their satisfaction in the following areas:

    • Timely Payments: Exceptional
    • Payment Process Efficiency: Exceptional
    • Payment Posting Accuracy: Exceptional
    • Patient Satisfaction: Great
    • Payment Flexibility: Exceptional




    About This Data

    This data was sourced directly from verified users of ChiroTouch by TechValidate.

    TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


    More Research on ChiroTouch