TechValidate Research on ChiroTouch


ChiroTouch Case Study

Valley Station Chiropractic And Rehab – Switcher from Medisoft raves about ChiroTouch

Introduction

This case study of Valley Station Chiropractic and Rehab is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

I have been in practice for 25 years and use about 4 different software programs for my office. Chirotouch does everything. I have eliminated 2 employees that performed my billing and collections. This is by far the best software any chiropractic office can use. The notes for me are extremely easy to use.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
  • Was using Medisoft prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • Chirotouch had a booth at our State convention.
  • Is using the following ChiroTouch products and services:
    • CTProClear clearinghouse service
    • CTVerify insurance service
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • Quantity of pre-set Macros, office reports, stats, and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: good improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: very good
    • Friendliness: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.




About This Data

This data was sourced directly from verified users of ChiroTouch by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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