TechValidate Research on ChiroTouch


ChiroTouch Case Study

InSight Health & Wellness switched from MediSoft and couldn’t be happier

Introduction

This case study of InSight Health & Wellness is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“Full coverage for office needs: Billing, notes, text reminders, etc.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Achieve growth potential of their practice
    • Migrate to electronic health records (E.H.R.)
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
    • Attract and retain patients
  • Was using MediSoft prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a chiropractic coach or business coach
    • Online software review sites
  • Is using the following ChiroTouch products and services:
    • A maintenance and support service agreement
    • CTProClear clearinghouse service
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • Unlimited phone and chat support
    • Ease of use
    • On-premise solution (vs. a cloud product)
    • Quantity of pre-set Macros, office reports, stats and analytics
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: good improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: very good
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional




About This Data

This data was sourced directly from verified users of ChiroTouch by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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