TechValidate Research on ChiroTouch

236 Case Studies – Page 1 of 8


ChiroTouch Case Study

“Good customer service and great product with a broad spectrum of practice support.”

Introduction

This case study of a small business healthcare company is based on a November 2021 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

They subscribed to CTPayments to address their concern with the following:

  • The ability to integrate directly with ChiroTouch

Prior to CTPayments they used the following:

  • NCMIC traditional merchant services

When asked about the external factors that drove their decision to subscribe to CTPayments, they said it was the following

  • Their integration with ChiroTouch
  • A fair price

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

The following were the most important features in their decision to subscribe to CTPayments:

  • Integration with ChiroTouch
  • Post automatically in patients’ accounts within ChiroTouch
  • Save a card on file to make future payments simple
  • Send statement notifications for patients to pay at their convenience

The following were the most important patient features in their decision to subscribe to CTPayments:

  • Accept patient payments in person with a credit card terminal
  • Their practice started using CTPayments in <1 week.
  • Results

    The surveyed company achieved the following results with ChiroTouch:

    Level of improvement they’ve seen in the following:

    • Timely Payments: Good Improvement
    • Payment Process efficiency: Exceptional
    • Payment Posting accuracy: Exceptional
    • Patient Satisfaction: Exceptional
    • Payment flexibility: Exceptional

    Since using CTPayments, they’ve seen:

    • An easier experience accepting payments
    • More payment options
    • Increase in productivity

    Rated their satisfaction in the following areas:

    • Timely Payments: Exceptional
    • Payment Process Efficiency: Exceptional
    • Payment Posting Accuracy: Exceptional
    • Patient Satisfaction: Great
    • Payment Flexibility: Exceptional

    ChiroTouch Case Study

    Aspen Chiropractic Of Eugene, Pc

    Introduction

    This case study of Aspen Chiropractic of Eugene, PC is based on a November 2021 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

    They have great customer service. They also have great webinars to keep us up to date. The customer service call-back time has increased since COVID…

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    They subscribed to CTPayments to address their concern with the following:

    • The ability to integrate directly with ChiroTouch

    Prior to CTPayments they used the following:

    • Merchant Services

    When asked about the external factors that drove their decision to subscribe to CTPayments, they said it was the following

    • Their integration with ChiroTouch
    • A fair price

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    The following were the most important features in their decision to subscribe to CTPayments:

    • Integration with ChiroTouch
    • Post automatically in patients’ accounts within ChiroTouch
    • Save a card on file to make future payments simple

    The following were the most important patient features in their decision to subscribe to CTPayments:

    • Accept patient payments directly from patients’ checking/savings account
    • Accept patient payments manual key-in from phone
    • Accept patient payments in person with a credit card terminal
  • Their practice started using CTPayments in <1 week.
  • Results

    The surveyed company achieved the following results with ChiroTouch:

    Level of improvement:

    • Timely Payments: Good Improvement
    • Payment Process Efficiency: Exceptional
    • Payment Posting Accuracy: Exceptional
    • Patient Satisfaction: Exceptional
    • Payment Flexibility: Exceptional

    Since using CTPayments, they’ve seen the following:

    • An easier experience accepting payments
    • Increase in productivity
    • Getting paid on time
    • Organized and accurate payment system
    • Improved office workflow

    Rated their satisfaction in the following areas:

    • Timely Payments: Great
    • Payment Process Efficiency: Exceptional
    • Payment Posting Accuracy: Exceptional
    • Patient Satisfaction: Exceptional
    • Payment Flexibility: Exceptional

    ChiroTouch Case Study

    DC who happily switched from Kareo, gives ChiroTouch 10/10 for its “top-notch” software and support.

    Introduction

    This case study of a small business healthcare company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Software is user friendly and the support is top notch.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Migrate to electronic health records (E.H.R.)
      • Improve in-office workflows such as billing, scheduling and case management
      • Meet compliance such as HIPAA and MACRA/MIPS
    • Was using Kareo prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Family/pediatric wellness practice.
    • Decided to use ChiroTouch because of the following:
      • A promotional offer
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
      • A maintenance and support service agreement
    • Decided to purchase ChiroTouch for the following features:
      • Ease of use

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • Staff is regularly caught up on charting / SOAP notes
      • Improved staff communication
      • Less hassle vs. paper-based systems
      • More mobility with iPad apps
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • billing: good improvement
      • scheduling: good improvement
      • patient flow: exceptional improvement
      • claims: exceptional improvement
      • charting / SOAP Notes: exceptional improvement
    • Rated their satisfaction with the following Support Department aspects:
      • technical expertise: exceptional
      • wait times: very good
      • friendliness: exceptional
      • total chat support experience: exceptional
      • total phone support experience: exceptional

    ChiroTouch Case Study

    Exceptional improvement in scheduling and patient flow for Barker Chiropractic

    Introduction

    This case study of Barker Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Improve in-office workflows such as billing, scheduling and case management
    • Was using Chiro8000 prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Family/pediatric wellness practice.
    • Decided to use ChiroTouch because of the following:
      • A referral from a friend or colleague
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
      • CTSecure daily backup
    • Decided to purchase ChiroTouch for the following features:
      • Ease of use

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • Improved staff communication
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Scheduling: exceptional improvement
      • Patient flow: exceptional improvement
    • Reports that ChiroTouch’s 15-second SOAP notes save them more than 40 hours per month.

    ChiroTouch Case Study

    Small Business Health Care Company

    Introduction

    This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    We’ve been very happy with Chirotouch and the support services offered.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Improve in-office workflows such as billing, scheduling and case management
      • Improve billing and coding posture
    • Was using Chiro8000 and Quickcharts prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Insurance practice.
    • Decided to use ChiroTouch because of the following:
      • Online software review sites
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
      • A maintenance and support service agreement
      • CTProClear clearinghouse service
      • CTIntake Premium 2.0 intake forms
      • CTSecure daily backup
      • CTInTouch patient communication tools
    • Decided to purchase ChiroTouch for the following features:
      • Personal 1-on-1 training
      • Rich feature set addressing the full practice functionality
      • Ease of use
      • Implementation process that is manageable and clear

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • Staff is regularly caught up on charting / SOAP notes
      • Improved staff communication
      • Less hassle vs. paper-based systems
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Billing: good improvement
      • Scheduling: exceptional improvement
      • Patient flow: good improvement
      • Claims: good improvement
      • Charting / SOAP Notes: good improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: exceptional
      • Wait times: very good
      • Friendliness: exceptional
      • Total chat support experience: exceptional
      • Total phone support experience: very good

    ChiroTouch Case Study

    Optimum Health Chiropractic improves in all areas after switching from Chiro8000

    Introduction

    This case study of Optimum Health Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Achieve growth potential of their practice
      • Migrate to electronic health records (E.H.R.)
      • Improve in-office workflows such as billing, scheduling and case management
      • Meet compliance such as HIPAA and MACRA/MIPS
      • Improve billing and coding posture
    • Was using Chiro8000 prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has an Insurance practice.
    • Decided to use ChiroTouch because of the following:
      • Its reputation as a market leader
      • A referral from a friend or colleague
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
      • A maintenance and support service agreement
      • CTProClear clearinghouse service
      • CTVerify insurance service
      • CTIntake Premium 2.0 intake forms
      • CTSecure daily backup
      • CTInTouch patient communication tools
    • Decided to purchase ChiroTouch for the following features:
      • All-in-one dashboard
      • Native iPad integration
      • Rich feature set addressing the full practice functionality
      • Ease of use

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • More personal time
      • Staff is regularly caught up on charting / SOAP notes
      • Practice profitability
      • Less hassle vs. paper-based systems
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Billing: exceptional improvement
      • Scheduling: exceptional improvement
      • Patient flow: exceptional improvement
      • Claims: exceptional improvement
      • Charting / SOAP Notes: exceptional improvement
    • Reports that ChiroTouch’s 15-second SOAP notes save them more than 40 hours per month.

    ChiroTouch Case Study

    Restoration Chiropractic saves 40+ hours a month after switching from Atlas

    Introduction

    This case study of Restoration Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Stop falling behind on charting
      • Improve in-office workflows such as billing, scheduling and case management
      • Meet compliance such as HIPAA and MACRA/MIPS
      • Address lack of time to keep up with business and personal life
    • Was using Atlas prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a cash practice.
    • Decided to use ChiroTouch because of the following:
      • Its reputation as a market leader
      • A promotional offer
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
      • A maintenance and support service agreement
      • CTIntake Premium 2.0 intake forms
      • CTSecure daily backup
      • CTInTouch patient communication tools
    • Decided to purchase ChiroTouch for the following features:
      • Native iPad integration
      • Unlimited phone and chat support
      • Ease of use
      • Quantity of pre-set Macros, office reports, stats and analytics

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • Staff is regularly caught up on charting / SOAP notes
      • Improved staff communication
      • Improved compliance posture
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Scheduling: good improvement
      • Patient flow: good improvement
      • Charting / SOAP Notes: good improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: exceptional
      • Wait times: exceptional
      • Friendliness: exceptional
      • Total chat support experience: exceptional
      • Total phone support experience: exceptional
    • Reports that ChiroTouch’s 15-second SOAP notes save them more than 40 hours per month.

    ChiroTouch Case Study

    Multiple referrals from Medicine Hands Wellness, P.C.

    Introduction

    This case study of Medicine Hands Wellness, P.C. is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

    I’ve recommended ChiroTouch on several occasions.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Set up their practice for the first time
      • Stop falling behind on charting
      • Improve in-office workflows such as billing, scheduling and case management
      • Meet compliance such as HIPAA and MACRA/MIPS
      • Improve billing and coding posture
      • Address lack of time to keep up with business and personal life
    • Was using no software prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Family/pediatric wellness practice.
    • Decided to use ChiroTouch because of the following:
      • Their alma mater’s software of choice
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
      • A maintenance and support service agreement
      • CTPayments
      • CTIntake Premium 2.0 intake forms
      • CTSecure daily backup
      • CTInTouch patient communication tools
    • Decided to purchase ChiroTouch for the following features:
      • All-in-one dashboard
      • Native iPad integration
      • Unlimited phone and chat support
      • Personal 1-on-1 training
      • Rich feature set addressing the full practice functionality
      • Ease of use

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • More personal time
      • Staff is regularly caught up on charting / SOAP notes
      • Less hassle vs. paper-based systems
      • More mobility with iPad apps
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Charting / SOAP Notes: exceptional improvement
    • Reports that ChiroTouch’s 15-second SOAP notes save them more than 40 hours per month.

    ChiroTouch Case Study

    “The software is robust and user friendly.”

    Introduction

    This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Migrate to electronic health records (E.H.R.)
    • Was using no software prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Insurance practice.
    • Decided to use ChiroTouch because of the following:
      • A referral from a friend or colleague
      • Online software review sites
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
      • A maintenance and support service agreement
      • CTProClear clearinghouse service
      • CTPayments
      • CTProBill revenue cycle management solution
      • CTSecure daily backup
      • CTInTouch patient communication tools
    • Decided to purchase ChiroTouch for the following features:
      • Unlimited phone and chat support
      • Personal 1-on-1 training
      • Implementation process that is manageable and clear

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • Practice profitability
      • Increased quantity of patients treated
      • Increased retention of existing clients
      • Improved compliance posture
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Billing: exceptional improvement
      • Scheduling: exceptional improvement
      • Patient flow: exceptional improvement
      • Claims: exceptional improvement
      • Charting / SOAP Notes: good improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Wait times: exceptional
      • Friendliness: exceptional

    ChiroTouch Case Study

    Johnson Chiropractic Clinic

    Introduction

    This case study of Johnson Chiropractic Clinic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

    I have been in practice for 30 years and had to switch to the ER. I tried 2 other programs and they were too slow and complicated to fit into my poor computer skills and volume of patients.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Migrate to electronic health records (E.H.R.)
      • Stop falling behind on charting
      • Meet compliance such as HIPAA and MACRA/MIPS
      • Improve billing and coding posture
    • Was using no software prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a 50/50 Medicare and family practice.
    • Decided to use ChiroTouch because of the following:
      • A referral from a friend or colleague
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
      • A maintenance and support service agreement
      • CTProClear clearinghouse service
      • CTIntake Premium 2.0 intake forms
      • CTInTouch patient communication tools
    • Decided to purchase ChiroTouch for the following features:
      • Ease of use

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • Staff is regularly caught up on charting / SOAP notes
      • Improved staff communication
      • Improved compliance posture
      • Easier interactions with 3rd parties such as insurance or state bodies
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • charting / SOAP Notes: exceptional improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: exceptional
      • Wait times: exceptional
      • Friendliness: exceptional
      • Total chat support experience: exceptional
      • Total phone support experience: exceptional

    ChiroTouch Case Study

    Living Life Chiropractic

    Introduction

    This case study of Living Life Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Stop falling behind on charting
    • Was using no software prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Insurance practice.
    • Decided to use ChiroTouch because of the following:
      • Its reputation as a market leader
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
    • Decided to purchase ChiroTouch for the following features:
      • All-in-one dashboard
      • Native iPad integration
      • Ease of use

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • More personal time
      • Staff is regularly caught up on charting / SOAP notes
      • Practice profitability
      • Less hassle vs. paper-based systems
      • More mobility with iPad apps
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Charting / SOAP Notes: exceptional improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: very good
      • Friendliness: exceptional
      • Total chat support experience: exceptional
    • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.

    ChiroTouch Case Study

    Jones Family Chiropractic

    Introduction

    This case study of Jones family chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

    The transition is not stressful and easy to learn.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Migrate to electronic health records (E.H.R.)
      • Stop falling behind on charting
      • Improve billing and coding posture
    • Was using Compulink prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Insurance practice.
    • Decided to use ChiroTouch because of the following:
      • A referral from a friend or colleague
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
    • Decided to purchase ChiroTouch for the following features:
      • Personal 1-on-1 training
      • Ease of use

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Charting / SOAP Notes: exceptional improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: exceptional
      • Friendliness: exceptional

    ChiroTouch Case Study

    Healing Hands Chiropractic Jones

    Introduction

    This case study of Healing Hands Chiropractic – Jones is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Was using Future Health prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Insurance practice.
    • Decided to use ChiroTouch because of the following:
      • A promotional offer
    • Is using the following ChiroTouch products and services:
      • CTSecure daily backup
      • CTInTouch patient communication tools
    • Decided to purchase ChiroTouch for the following features:
      • Ease of use

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • Less hassle vs. paper-based systems
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Billing: exceptional improvement
      • Scheduling: good improvement
      • Patient flow: good improvement
      • Claims: exceptional improvement
      • Charting / SOAP Notes: good improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: exceptional
      • Wait times: exceptional
      • Friendliness: exceptional
      • Total chat support experience: exceptional
      • Total phone support experience: exceptional

    ChiroTouch Case Study

    Vida Hermosa Chiropractic

    Introduction

    This case study of Vida Hermosa Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

    The software has worked great for me.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Migrate to electronic health records (E.H.R.)
    • Was using no software prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a cash practice.
    • Decided to use ChiroTouch because of the following:
      • A referral from a friend or colleague
    • Is using the following ChiroTouch products and services:
      • A maintenance and support service agreement
      • CTSecure daily backup
      • CTInTouch patient communication tools
    • Decided to purchase ChiroTouch for the following features:
      • All-in-one dashboard
      • Rich feature set addressing the full practice functionality
      • Ease of use
      • Implementation process that is manageable and clear

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • More personal time
      • Staff is regularly caught up on charting / SOAP notes
      • Practice profitability
      • Increased retention of existing clients
      • Improved staff communication
      • Less hassle vs. paper-based systems
      • Easier interactions with 3rd parties such as insurance or state bodies
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Billing: exceptional improvement
      • Scheduling: exceptional improvement
      • Patient flow: exceptional improvement
      • Claims: exceptional improvement
      • Charting / SOAP Notes: exceptional improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: exceptional
      • Wait times: very good
      • Friendliness: exceptional
      • Total chat support experience: exceptional
      • Total phone support experience: exceptional

    ChiroTouch Case Study

    Larger Than Life Chiropractic

    Introduction

    This case study of Larger Than Life Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

    “Simplicity of use, multiple features.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Set up their practice for the first time
      • Achieve growth potential of their practice
    • Was using no software prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Family/pediatric wellness practice.
    • Decided to use ChiroTouch because of the following:
      • A referral from a friend or colleague
    • Decided to purchase ChiroTouch for the following features:
      • ChiroTouch E.H.R. Practice Management Software
      • A maintenance and support service agreement
      • CTSecure daily backup
      • All-in-one dashboard
      • Unlimited phone and chat support
      • Rich feature set addressing the full practice functionality
      • Ease of use
      • Quantity of pre-set Macros, office reports, stats, and analytics

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • Staff is regularly caught up on charting / SOAP notes
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Scheduling: good improvement
      • Patient flow: good improvement
      • Claims: good improvement
      • Charting / SOAP Notes: good improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: exceptional
      • Friendliness: exceptional
      • Total chat support experience: very good
      • Total phone support experience: very good

    ChiroTouch Case Study

    Sandra Barnett Dc, LLC

    Introduction

    This case study of Sandra Barnett DC, LLC is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Migrate to electronic health records (E.H.R.)
      • Improve in-office workflows such as billing, scheduling and case management
      • Improve billing and coding posture

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Family/pediatric wellness practice.
    • Decided to use ChiroTouch because of the following:
      • A promotional offer
    • Decided to purchase ChiroTouch for the following features:
      • ChiroTouch E.H.R. Practice Management Software
      • CTProClear clearinghouse service
      • All-in-one dashboard
      • Unlimited phone and chat support
      • Personal 1-on-1 training
      • Rich feature set addressing the full practice functionality
      • Ease of use
      • On-premise solution (vs. a cloud product)
      • Quantity of pre-set Macros, office reports, stats, and analytics
      • Implementation process that is manageable and clear

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Rated their satisfaction with the following Support Department aspects:
      • technical expertise: exceptional
      • wait times: exceptional
      • friendliness: exceptional
      • total chat support experience: exceptional
      • total phone support experience: exceptional

    ChiroTouch Case Study

    Small Chiropractic Health Care Company

    Introduction

    This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Previous software discontinued. Chiro Touch made transition easy.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Combination cash/insurance practice practice.
    • Decided to use ChiroTouch because of the following:
      • A referral from a friend or colleague
      • A promotional offer
      • Ability to transfer from previous software smoothly
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
      • CTProClear clearinghouse service
      • CTSecure daily backup
    • Decided to purchase ChiroTouch for the following features:
      • All-in-one dashboard
      • Personal 1-on-1 training

    ChiroTouch Case Study

    “Very friendly and easy to use.”

    Introduction

    This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Migrate to electronic health records (E.H.R.)
      • Stop falling behind on charting
      • Improve in-office workflows such as billing, scheduling and case management
      • Address lack of time to keep up with business and personal life
    • Was using a combination of different software (billing/scheduling) and paper-based methods prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Personal injury practice.
    • Decided to use ChiroTouch because of the following:
      • A referral from a friend or colleague
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
    • Decided to purchase ChiroTouch for the following features:
      • All-in-one dashboard
      • Personal 1-on-1 training
      • Ease of use
      • Implementation process that is manageable and clear

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • Less hassle vs. paper-based systems

    ChiroTouch Case Study

    “Fantastic product geared toward chiropractic. It has everything we need and then some”

    Introduction

    This case study of a non-profit is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled organization asked to have its name blinded to protect their confidentiality.

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Achieve growth potential of their practice
      • Improve in-office workflows such as billing, scheduling and case management
      • Meet compliance such as HIPAA and MACRA/MIPS
      • Improve billing and coding posture
    • Was using a combination of different software (billing/scheduling) and paper-based methods prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed organization uses:

    • Has an Insurance practice.
    • Decided to use ChiroTouch because of the following:
      • Online software review sites
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
      • A maintenance and support service agreement
      • CTIntake Premium 2.0 intake forms
      • CTSecure daily backup
      • CTrx, CT direct messaging,
    • Decided to purchase ChiroTouch for the following features:
      • All-in-one dashboard
      • Native iPad integration
      • Unlimited phone and chat support
      • Ease of use
      • On-premise solution (vs. a cloud product)
      • Quantity of pre-set Macros, office reports, stats and analytics
      • Implementation process that is manageable and clear

    Results

    The surveyed organization achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • Staff is regularly caught up on charting / SOAP notes
      • Practice profitability
      • Increased quantity of patients treated
      • Increased retention of existing clients
      • Improved staff communication
      • Improved compliance posture
      • Less hassle vs. paper-based systems
      • More mobility with iPad apps
      • Easier interactions with 3rd parties such as insurance or state bodies

    ChiroTouch Case Study

    Alternative Health Centers, Pc

    Introduction

    This case study of Alternative Health Centers, PC is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Was using VOS/Future Health prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has an Insurance practice.
    • Decided to use ChiroTouch because of the following:
      • recommended by VOS for easy transfer
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
      • A maintenance and support service agreement
    • Decided to purchase ChiroTouch for the following features:
      • Ease of transfer from old software

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • just overall happy with this software; inventory system is much better
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: exceptional
      • Wait times: exceptional
      • Friendliness: exceptional
      • Total chat support experience: exceptional
      • Total phone support experience: exceptional

    ChiroTouch Case Study

    Small Business Health Care Company

    Introduction

    This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Easy to use. Good support and has all the tools I need to run my business efficiently and effectively.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Improve in-office workflows such as billing, scheduling and case management
      • Meet compliance such as HIPAA and MACRA/MIPS
      • Improve billing and coding posture

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has an Insurance practice.
    • Decided to purchase ChiroTouch for the following features:
      • All-in-one dashboard
      • Native iPad integration
      • Rich feature set addressing the full practice functionality
      • Ease of use
      • On-premise solution (vs. a cloud product)
      • Quantity of pre-set Macros, office reports, stats, and analytics
      • Implementation process that is manageable and clear

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • Less hassle vs. paper-based systems
      • Easier interactions with 3rd parties such as insurance or state bodies

    ChiroTouch Case Study

    10/10 rating from this cash practice

    Introduction

    This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Very efficient and great product.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Set up their practice for the first time
      • Achieve growth potential of their practice
      • Improve in-office workflows such as billing, scheduling and case management
      • Meet compliance such as HIPAA and MACRA/MIPS
      • Improve billing and coding posture
      • Address lack of time to keep up with business and personal life
      • Attract and retain patients

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a cash practice.
    • Decided to use ChiroTouch because of the following:
      • Its reputation as a market leader
      • Online software review sites
    • Decided to purchase ChiroTouch for the following features:
      • All-in-one dashboard
      • Native iPad integration
      • Unlimited phone and chat support
      • Personal 1-on-1 training
      • Rich feature set addressing the full practice functionality
      • Ease of use
      • Quantity of pre-set Macros, office reports, stats and analytics
      • Implementation process that is manageable and clear

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • More personal time
      • Staff is regularly caught up on charting / SOAP notes
      • Practice profitability
      • Increased quantity of patients treated
      • Increased retention of existing clients
      • Improved staff communication
      • Less hassle vs. paper-based systems
      • More mobility with iPad apps
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Scheduling: exceptional improvement
      • Patient flow: exceptional improvement
      • Charting / SOAP Notes: exceptional improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: exceptional
      • Wait times: exceptional
      • Friendliness: exceptional
      • Total chat support experience: exceptional
      • Total phone support experience: exceptional
    • Reports that ChiroTouch’s 15-second SOAP notes save them more than 40 hours per month.

    ChiroTouch Case Study

    Went from paper to paperless

    Introduction

    This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Set up their practice for the first time
      • Improve billing and coding posture
    • Was using no software prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Medicare practice.
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
    • Decided to purchase ChiroTouch for the following features:
      • All-in-one dashboard
      • Unlimited phone and chat support
      • Ease of use

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • Staff is regularly caught up on charting / SOAP notes
      • Increased quantity of patients treated
      • Improved staff communication
      • Improved compliance posture
      • More mobility with iPad apps
      • Easier interactions with 3rd parties such as insurance or state bodies
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Billing: exceptional improvement
      • Scheduling: exceptional improvement
      • Patient flow: exceptional improvement
      • Claims: exceptional improvement
      • Charting / SOAP Notes: exceptional improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: exceptional
      • Wait times: exceptional
      • Friendliness: exceptional
      • Total chat support experience: exceptional
      • Total phone support experience: exceptional
    • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.

    ChiroTouch Case Study

    Irwin Family Chiropractic Thomas Irwin

    Introduction

    This case study of Irwin Family Chiropractic – Thomas Irwin is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Migrate to electronic health records (E.H.R.)
      • Stop falling behind on charting
      • Improve in-office workflows such as billing, scheduling and case management
      • Improve billing and coding posture
      • Address lack of time to keep up with business and personal life
    • Was using a combination of different software (billing/scheduling) and paper-based methods prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has an Insurance practice.
    • Decided to use ChiroTouch because of the following:
      • Its reputation as a market leader
      • A referral from a friend or colleague
    • Is using the following ChiroTouch products and services:
      • A maintenance and support service agreement
      • CTIntake Premium 2.0 intake forms
    • Decided to purchase ChiroTouch for the following features:
      • All-in-one dashboard
      • Unlimited phone and chat support
      • Personal 1-on-1 training
      • Rich feature set addressing the full practice functionality
      • Ease of use
      • On-premise solution (vs. a cloud product)
      • Quantity of pre-set Macros, office reports, stats and analytics
      • Implementation process that is manageable and clear

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • Staff is regularly caught up on charting / SOAP notes
      • Improved staff communication
      • Improved compliance posture
      • Less hassle vs. paper-based systems
      • More mobility with iPad apps
      • Easier interactions with 3rd parties such as insurance or state bodies
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Billing: exceptional improvement
      • Scheduling: exceptional improvement
      • Patient flow: exceptional improvement
      • Claims: exceptional improvement
      • Charting / SOAP Notes: exceptional improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: exceptional
      • Wait times: exceptional
      • Friendliness: exceptional
      • Total chat support experience: exceptional
      • Total phone support experience: exceptional

    ChiroTouch Case Study

    Sees exceptional improvement after switching from Lytec

    Introduction

    This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Migrate to electronic health records (E.H.R.)
      • Stop falling behind on charting
      • Improve in-office workflows such as billing, scheduling and case management
    • Was using TPS, Lytec prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has an Insurance practice.
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
      • A maintenance and support service agreement
      • CTProClear clearinghouse service
      • CTVerify insurance service
      • CTIntake Premium 2.0 intake forms
      • CTSecure daily backup
    • Decided to purchase ChiroTouch for the following features:
      • All-in-one dashboard
      • Unlimited phone and chat support
      • On-premise solution (vs. a cloud product)
      • Quantity of pre-set Macros, office reports, stats and analytics
      • Implementation process that is manageable and clear

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • Staff is regularly caught up on charting / SOAP notes
      • Practice profitability
      • Improved staff communication
      • Less hassle vs. paper-based systems
      • More mobility with iPad apps
      • Easier interactions with 3rd parties such as insurance or state bodies
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Billing: exceptional improvement
      • Scheduling: exceptional improvement
      • Claims: exceptional improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: exceptional
      • Friendliness: exceptional
      • Total chat support experience: exceptional
      • Total phone support experience: exceptional
    • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.

    ChiroTouch Case Study

    Henry Chiropractic & Wellness Center

    Introduction

    This case study of Henry Chiropractic & Wellness Center is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Improve in-office workflows such as billing, scheduling and case management
      • Improve billing and coding posture
    • Was using EON/TPS prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Insurance practice.
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
    • Decided to purchase ChiroTouch for the following features:
      • All-in-one dashboard

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefit from using ChiroTouch:
      • Improved staff communication
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Billing: exceptional improvement
      • Claims: exceptional improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: very good
      • Wait times: very good
      • Friendliness: very good
      • Total phone support experience: very good

    ChiroTouch Case Study

    Medicare practice

    Introduction

    This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Easy to use, preloaded templates.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Migrate to electronic health records (E.H.R.)
      • Meet compliance such as HIPAA and MACRA/MIPS
      • Address lack of time to keep up with business and personal life
    • Was using a combination of different software (billing/scheduling) and paper-based methods prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Medicare practice.
    • Decided to use ChiroTouch because of the following:
      • A referral from a friend or colleague
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
    • Decided to purchase ChiroTouch for the following features:
      • All-in-one dashboard
      • Native iPad integration
      • Unlimited phone and chat support
      • Ease of use
      • On-premise solution (vs. a cloud product)
      • Quantity of pre-set Macros, office reports, stats and analytics
      • Implementation process that is manageable and clear

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • More personal time
      • Staff is regularly caught up on charting / SOAP notes
      • Increased quantity of patients treated
      • Improved staff communication
      • Less hassle vs. paper-based systems
      • More mobility with iPad apps
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Billing: some improvement
      • Scheduling: some improvement
      • Patient flow: good improvement
      • Claims: good improvement
      • Charting / SOAP Notes: exceptional improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: very good
      • Wait times: very good
      • Friendliness: exceptional
      • Total chat support experience: exceptional
      • Total phone support experience: exceptional
    • Reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.

    ChiroTouch Case Study

    Small Business Health Care Company

    Introduction

    This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Improve in-office workflows such as billing, scheduling and case management
      • Improve billing and coding posture
    • Was using Chiro8000 prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Family/pediatric wellness practice.
    • Decided to use ChiroTouch because of the following:
      • A referral from a friend or colleague
    • Is using the following ChiroTouch products and services:
      • CTIntake Premium 2.0 intake forms
      • CTSecure daily backup
    • Decided to purchase ChiroTouch for the following features:
      • All-in-one dashboard
      • Unlimited phone and chat support

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • Staff is regularly caught up on charting / SOAP notes
      • Improved staff communication
      • Less hassle vs. paper-based systems
      • More mobility with iPad apps
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Billing: good improvement
      • Scheduling: good improvement
      • Patient flow: good improvement
      • Claims: good improvement
      • Charting / SOAP Notes: good improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: exceptional
      • Wait times: exceptional
      • Friendliness: exceptional
      • Total chat support experience: exceptional
      • Total phone support experience: exceptional
    • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.

    ChiroTouch Case Study

    Ninja Billing

    Introduction

    This case study of Ninja Billing is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

    “The use of the software is easy!”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Achieve growth potential of their practice
    • Was using Eclipse prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a cash, PI, Insurance, Medicare, and Family/Pediatric Wellness practice.
    • Decided to use ChiroTouch because of the following:
      • The billing and ease of use for front end/providers
    • Is using the following ChiroTouch products and services:
      • ChiroTouch E.H.R. Practice Management Software
      • A maintenance and support service agreement
      • CTInTouch patient communication tools
    • Decided to purchase ChiroTouch for the following features:
      • Ease of use
      • Quantity of pre-set Macros, office reports, stats and analytics

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • More personal time
      • Staff is regularly caught up on charting / SOAP notes
      • Practice profitability
      • Improved staff communication
      • Less hassle vs. paper-based systems
      • More mobility with iPad apps
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Billing: exceptional improvement
      • Scheduling: some improvement
      • Patient flow: good improvement
      • Claims: exceptional improvement
      • Charting / SOAP Notes: exceptional improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: very good

    ChiroTouch Case Study

    Switched from Eclipse

    Introduction

    This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “I can always get answers quickly. Your techs are the best!”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

    • Selected ChiroTouch software for the following reasons:
      • Migrate to electronic health records (E.H.R.)
      • Improve in-office workflows such as billing, scheduling and case management
      • Improve billing and coding posture
    • Was using Eclipse prior to ChiroTouch.

    Use Case

    The key features and functionalities of ChiroTouch that the surveyed company uses:

    • Has a Insurance practice.
    • Decided to use ChiroTouch because of the following:
      • A referral from a chiropractic coach or business coach
    • Is using the following ChiroTouch products and services:
      • CTProClear clearinghouse service
      • CTVerify insurance service
      • CTSecure daily backup
    • Decided to purchase ChiroTouch for the following features:
      • Unlimited phone and chat support
      • Personal 1-on-1 training
      • Ease of use
      • Quantity of pre-set Macros, office reports, stats and analytics
      • Implementation process that is manageable and clear

    Results

    The surveyed company achieved the following results with ChiroTouch:

    • Has seen the following benefits from using ChiroTouch:
      • Improved staff communication
      • Improved compliance posture
      • More mobility with iPad apps
      • Easier interactions with 3rd parties such as insurance or state bodies
    • Has seen the following level of improvement in their practice since using ChiroTouch:
      • Billing: good improvement
      • Scheduling: exceptional improvement
      • Patient flow: exceptional improvement
      • Claims: good improvement
      • Charting / SOAP Notes: some improvement
    • Rated their satisfaction with the following Support Department aspects:
      • Technical expertise: exceptional
      • Friendliness: exceptional
      • Total chat support experience: exceptional
      • Total phone support experience: exceptional
    • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.



    More Research on ChiroTouch