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TechValidate Research on ChiroTouch

These pages present data that TechValidate has sourced via direct research with verified customers and users of ChiroTouch. TechValidate stands behind the authenticity of all published data. Learn more »



2,030 Customers Surveyed

18,402 Data Points Collected

62 Published TechFacts

10 Published Charts

9 Published Case Studies



Selected Research Highlights


ChiroTouch Customer Research

42% of ChiroFusion users switched to ChiroTouch for its All-In-One Dashboard and Ease of Use

What features most impacted your decision to switch to ChiroTouch from ChiroFusion?

Ease of use
42%
All-in-one dashboard
42%
Quantity of pre-set Macros, office reports, stats and analytics
33%
On-premise solution (vs. a cloud product)
25%

ChiroTouch Customer Research

ChiroTouch addresses top concerns of Maintenance & Support subscribers

What concerns were you seeking to address when you selected ChiroTouch software?

Improve in-office workflows such as billing, scheduling and case management
57%
Migrating to electronic health records (E.H.R.)
53%
Meet compliance such as HIPAA and MACRA/MIPS
41%
Improving billing and coding posture
35%

ChiroTouch Case Study

Small office sees results with ChiroTouch: enjoys friendly support and 20-hours saved on SOAP notes monthly

Introduction

This case study of a small business wholesale distribution company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTProClear clearinghouse service
    • CTVerify insurance service
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • Rich feature set addressing the full practice functionality

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: Good improvement
    • Scheduling: Good improvement
    • Patient flow: Good improvement
    • Claims: Good improvement
    • Charting / SOAP Notes: Good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: Very good
    • Wait times: Very good
    • Friendliness: Very good
    • Total phone support experience: Very good
  • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.

ChiroTouch Case Study

Switching from Eclipse, Doctor sees better SOAP notes, improved compliance and communication.

Introduction

This case study of Scott N. MacAdam Chiropractic Corp. is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Attract and retain patients
  • Was using Eclipse prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • A maintenance and support service agreement
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • Native iPad integration
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • On-premise solution (vs. a cloud product)
    • Quantity of pre-set Macros, office reports, stats, and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Increased quantity of patients treated
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: no improvement
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Claims: no improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Wait times: neutral
    • Friendliness: very good
    • Total chat support experience: very good
    • Total phone support experience: neutral
  • Reports that ChiroTouch’s 15-second SOAP notes save them 0-10 hours per month.

ChiroTouch Customer Statistic

62% of ChiroTouch customers who use CTPayments were looking to improve in-office workflows such as billing, scheduling and case management.

62%

ChiroTouch Customer Satisfaction Rating

We set our standards high and we’re glad DCs have noticed

Luigi DiRubba, a Doctor of Chiropractic in Rhode Island, would be very likely to recommend ChiroTouch for this reason:

Sets the bar.



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About ChiroTouch

ChiroTouch chiropractic software system is a fully-customizable, comprehensive practice management software designed specifically for the chiropractic practice.

ChiroTouch Website   ChiroTouch Website