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TechValidate Research on ChiroTouch

These pages present data that TechValidate has sourced via direct research with verified customers and users of ChiroTouch. TechValidate stands behind the authenticity of all published data. Learn more »



2,030 Customers Surveyed

18,402 Data Points Collected

54 Published TechFacts

10 Published Charts

5 Published Case Studies



Selected Research Highlights


ChiroTouch Customer Statistic

Migrate to EHR with ChiroTouch

47% of surveyed organizations selected ChiroTouch software to migrate to electronic health records (E.H.R.).

47%

ChiroTouch Customer Research

ChiroTouch addresses DCs’ top concerns

What concerns were you seeking to address when you selected ChiroTouch software?

Improve in-office workflows such as billing, scheduling and case management
53%
Migrating to electronic health records (E.H.R.)
46%
Meet compliance such as HIPAA and MACRA/MIPS
38%
Improving billing and coding posture
33%

ChiroTouch Customer Research

The numbers show that the ChiroTouch team is fully trained, so you’ll get the support you need.

When asked to rate ChiroTouch Support’s technical expertise, organizations who has Maintenance and Support said:

Exceptional: 23%
Very good: 46%
Neutral: 20%
Poor: 7%
Very poor: 3%

ChiroTouch Customer Statistic

Insurance Practices Love CTProCLear & CTVerify!

55% of ChiroTouch customers that have an insurance practice use CTProClear and CTVerify.

55%

ChiroTouch Case Study

Baker Family Chiropractic & Wellness Centre says “Excellent support” from ChiroTouch

Introduction

This case study of Baker Family Chiropractic & Wellness Centre is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
  • Was using Chirosuite- Canada prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • Parker Seminar
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTPayments
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Personal 1-on-1 training
    • Ease of use
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: Good improvement
    • Scheduling: Good improvement
    • Patient flow: Good improvement
    • Claims: No improvement
    • Charting / SOAP Notes: Good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: Exceptional
    • Wait times: Exceptional
    • Friendliness: Exceptional
    • Total chat support experience: Exceptional
    • Total phone support experience: Exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.

ChiroTouch Case Study

Small office sees results with ChiroTouch: enjoys friendly support and 20-hours saved on SOAP notes monthly

Introduction

This case study of a small business wholesale distribution company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTProClear clearinghouse service
    • CTVerify insurance service
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • Rich feature set addressing the full practice functionality

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: Good improvement
    • Scheduling: Good improvement
    • Patient flow: Good improvement
    • Claims: Good improvement
    • Charting / SOAP Notes: Good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: Very good
    • Wait times: Very good
    • Friendliness: Very good
    • Total phone support experience: Very good
  • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.


More to Explore



About ChiroTouch

ChiroTouch chiropractic software system is a fully-customizable, comprehensive practice management software designed specifically for the chiropractic practice.

ChiroTouch Website   ChiroTouch Website