TechValidate Research on ChiroTouch

These pages present data that TechValidate has sourced via direct research with verified customers and users of ChiroTouch. TechValidate stands behind the authenticity of all published data. Learn more »



2,030 Customers Surveyed

18,402 Data Points Collected

193 Published TechFacts

11 Published Charts

233 Published Case Studies



Featured Research Collections for ChiroTouch

Curated collections and slideshows of TechValidate research data on ChiroTouch.



Selected Research Highlights


ChiroTouch Customer Research

M&S subscribers have seen good to exceptional improvements in the following areas in their practice

Describe the level of improvement you have experienced in your practice relating to the following ChiroTouch features.

Exceptional improvement Good improvement Some improvement Slight improvement No improvement

Billing
Scheduling
Patient flow
Claims
Charting / SOAP Notes

ChiroTouch Customer Research

ChiroTouch features that Maintenance & Support subscribers love the most

What features most impacted your decision to purchase ChiroTouch?

Ease of use
50%
All-in-one dashboard
47%
Unlimited phone and chat support
30%
Quantity of pre-set Macros, office reports, stats and analytics
28%

ChiroTouch Case Study

Customization feature won this DC over

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Ease of use. Able to customize.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Improve in-office workflows such as billing, scheduling and case management
  • Was using Micro4 prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Mix of Insurance, PI and Cash practice.
  • Decided to purchase ChiroTouch for the following reasons:
    • Unlimited phone and chat support
    • Ease of use
    • Assessing different software while at a Parker seminar
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTRx

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: good improvement
    • scheduling: good improvement
    • patient flow: good improvement
    • claims: good improvement
    • charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: very good
    • wait times: very good
    • friendliness: very good
    • total chat support experience: very good
    • total phone support experience: very good

ChiroTouch Customer Satisfaction Rating

Vincent Punturere, a cash-practice Doctor of Chiropractic at Absolute Health Chiropractic – Punturere, gave an NPS rating of 10/10 & would be very likely to recommend ChiroTouch for this reason:

The support is great and the program is easy to work with.

ChiroTouch Customer Satisfaction Rating

A Doctor of Chiropractic at a small business health care company would be very likely to recommend ChiroTouch for this reason:

Ease of use and consistency.

ChiroTouch Case Study

Small Business Health Care Company

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
  • Was using a combination of different software (billing/scheduling) and paper-based methods prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • Online software review sites
    • Its price point
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTProClear clearinghouse service
    • CTPayments
    • CTVerify insurance service
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • Quantity of pre-set Macros, office reports, stats, and analytics
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Increased quantity of patients treated
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: good improvement
    • scheduling: good improvement
    • patient flow: good improvement
    • claims: good improvement
    • charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: very good
    • wait times: very good
    • friendliness: very good
    • total chat support experience: very good
    • total phone support experience: very good
  • Reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.


More to Explore



About ChiroTouch

ChiroTouch chiropractic software system is a fully-customizable, comprehensive practice management software designed specifically for the chiropractic practice.

ChiroTouch Website   ChiroTouch Website