TechValidate Research on ChiroTouch

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

• Selected ChiroTouch software for the following reasons:
  • Achieve growth potential of their practice
  • Improve in-office workflows such as billing, scheduling and case management
  • Meet compliance such as HIPAA and MACRA/MIPS
  • Improve billing and coding posture
• Was using PayDC prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

• Has a Insurance practice.
• Decided to use ChiroTouch because of the following:
  • Used before in another office
• Is using the following ChiroTouch products and services:
  • ChiroTouch E.H.R. Practice Management Software
  • A maintenance and support service agreement
  • CTIntake Premium 2.0 intake forms
  • CTSecure daily backup
• Decided to purchase ChiroTouch for the following features:
  • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

• Has seen the following benefits from using ChiroTouch:
  • Staff is regularly caught up on charting / SOAP notes
  • Less hassle vs. paper-based systems
• Has seen the following level of improvement in their practice since using ChiroTouch:
  • billing: exceptional improvement
  • scheduling: good improvement
  • patient flow: good improvement
  • claims: exceptional improvement
  • charting / SOAP Notes: exceptional improvement

Introduction

This case study of Larger Than Life Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

• Selected ChiroTouch software for the following reasons:
  • Set up their practice for the first time
  • Achieve growth potential of their practice
• Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

• Has a Family/pediatric wellness practice.
• Decided to use ChiroTouch because of the following:
  • A referral from a friend or colleague
• Decided to purchase ChiroTouch for the following features:
  • ChiroTouch E.H.R. Practice Management Software
  • A maintenance and support service agreement
  • CTSecure daily backup
  • All-in-one dashboard
  • Unlimited phone and chat support
  • Rich feature set addressing the full practice functionality
  • Ease of use
  • Quantity of pre-set Macros, office reports, stats, and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

• Has seen the following benefits from using ChiroTouch:
  • Staff is regularly caught up on charting / SOAP notes
• Has seen the following level of improvement in their practice since using ChiroTouch:
  • Scheduling: good improvement
  • Patient flow: good improvement
  • Claims: good improvement
  • Charting / SOAP Notes: good improvement
• Rated their satisfaction with the following Support Department aspects:
  • Technical expertise: exceptional
  • Friendliness: exceptional
  • Total chat support experience: very good
  • Total phone support experience: very good