Original Research on ChiroTouch

ChiroTouch Customer Research

Please rate your satisfaction on the following aspects:

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Timely payments
Payment process efficiency
Payment posting accuracy
Patient Satisfaction
Payment flexibility

ChiroTouch Case Study

Valley Station Chiropractic And Rehab – Switcher from Medisoft raves about ChiroTouch

Introduction

This case study of Valley Station Chiropractic and Rehab is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

I have been in practice for 25 years and use about 4 different software programs for my office. Chirotouch does everything. I have eliminated 2 employees that performed my billing and collections. This is by far the best software any chiropractic office can use. The notes for me are extremely easy to use.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

Selected ChiroTouch software for the following reasons:
- Migrate to electronic health records (E.H.R.)
- Stop falling behind on charting
- Improve in-office workflows such as billing, scheduling and case management
- Meet compliance such as HIPAA and MACRA/MIPS
- Improve billing and coding posture
Was using Medisoft prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

Has an insurance practice.
Decided to use ChiroTouch because of the following:
- Its reputation as a market leader
- Chirotouch had a booth at our State convention.
Is using the following ChiroTouch products and services:
- CTProClear clearinghouse service
- CTVerify insurance service
- CTSecure daily backup
Decided to purchase ChiroTouch for the following features:
- Rich feature set addressing the full practice functionality
- Ease of use
- Quantity of pre-set Macros, office reports, stats, and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

Has seen the following benefits from using ChiroTouch:
- Staff is regularly caught up on charting / SOAP notes
- Improved compliance posture
- Less hassle vs. paper-based systems
- Easier interactions with 3rd parties such as insurance or state bodies
Has seen the following level of improvement in their practice since using ChiroTouch:
- Billing: exceptional improvement
- Scheduling: exceptional improvement
- Patient flow: good improvement
- Claims: exceptional improvement
- Charting / SOAP Notes: exceptional improvement
Rated their satisfaction with the following Support Department aspects:
- Technical expertise: exceptional
- Wait times: very good
- Friendliness: exceptional
- Total phone support experience: exceptional
Reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.

ChiroTouch Customer Research

How likely are you to attend an in-person chiropractic event of 50 people or more from July through December 2020?

Very likely	40%
Not very likely	36%
Undecided	23%

ChiroTouch Customer Testimonial

No complaints – staff are knowledgeable, thorough and helpful. I learn a great deal from my phone calls and encourage other staff to call with questions. It is not unusual for me to learn something else in addition to what I am calling about.

— Billing Specialist, Small Business Health Care Company

ChiroTouch Customer Satisfaction Rating

A Doctor of Chiropractic at a small business health care company would be very likely to recommend ChiroTouch for this reason:

ChiroTouch Case Study

Warnars Chiropractic Center

Introduction

This case study of Warnars Chiropractic Center is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

Selected ChiroTouch software for the following reasons:
- Migrate to electronic health records (E.H.R.)
- Improve in-office workflows such as billing, scheduling and case management
- Improve billing and coding posture
Was using eThomas and paper charts prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

Has an Insurance practice.
Decided to use ChiroTouch because of the following:
- Online software review sites
Is using the following ChiroTouch products and services:
- ChiroTouch E.H.R. Practice Management Software
- CTSecure daily backup
- CTInTouch patient communication tools
Decided to purchase ChiroTouch for the following features:
- All-in-one dashboard
- Ease of use
- Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

Has seen the following benefits from using ChiroTouch:
- Staff is regularly caught up on charting / SOAP notes
- Improved staff communication
- Improved compliance posture
- Less hassle vs. paper-based systems
Has seen the following level of improvement in their practice since using ChiroTouch:
- Billing: exceptional improvement
- Scheduling: exceptional improvement
- Claims: exceptional improvement
- Charting / SOAP Notes: exceptional improvement
Rated their satisfaction with the following Support Department aspects:
- Technical expertise: very good
- Friendliness: exceptional
- Total chat support experience: very good
- Total phone support experience: exceptional

TechValidate Research on ChiroTouch

These pages present data that TechValidate has sourced via direct research with verified customers and users of ChiroTouch. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Featured Research Collections for ChiroTouch

Selected Research Highlights

Valley Station Chiropractic And Rehab – Switcher from Medisoft raves about ChiroTouch

Introduction

Challenges

Use Case

Results

Company Profile

About ChiroTouch

Warnars Chiropractic Center

Introduction

Challenges

Use Case

Results

Company Profile

About ChiroTouch

More to Explore

About ChiroTouch

ChiroTouch chiropractic software system is a fully-customizable, comprehensive practice management software designed specifically for the chiropractic practice.