TechValidate Research on ChiroTouch

These pages present data that TechValidate has sourced via direct research with verified customers and users of ChiroTouch. TechValidate stands behind the authenticity of all published data. Learn more »



2,030 Customers Surveyed

18,402 Data Points Collected

171 Published TechFacts

10 Published Charts

211 Published Case Studies



Featured Research Collections for ChiroTouch

Curated collections and slideshows of TechValidate research data on ChiroTouch.



Selected Research Highlights


ChiroTouch Customer Research

M&S subscribers have seen good to exceptional improvements in the following areas in their practice

Describe the level of improvement you have experienced in your practice relating to the following ChiroTouch features.

Exceptional improvement Good improvement Some improvement Slight improvement No improvement

Billing
Scheduling
Patient flow
Claims
Charting / SOAP Notes

ChiroTouch Case Study

Kirkland Life Chiropractic

Introduction

This case study of Kirkland Life Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

It has lots of extra bells and whistles and is the best chiropractic software I can find!

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Improve in-office workflows such as billing, scheduling and case management
  • Was using Inphase prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTVerify insurance service
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: good improvement
    • charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: very good
    • friendliness: very good
    • total phone support experience: very good
  • Reports that ChiroTouch’s 15-second SOAP notes save them more than 40 hours per month.

ChiroTouch Case Study

Oak Creek Chiropractic LLC is happy with Support

Introduction

This case study of Oak Creek Chiropractic LLC is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

It is very user-friendly and simple to learn. Chirotouch is also very helpful when you are needing to ask questions via the chat/email/or phone call.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Set up their practice for the first time
    • Achieve growth potential of their practice
    • Migrate to electronic health records (E.H.R.)
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
    • Address lack of time to keep up with business and personal life
    • Attract and retain patients
  • Was using Autumn8 prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • A referral from a friend or colleague
    • Their alma mater’s software of choice
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTPayments
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • Quantity of pre-set Macros, office reports, stats and analytics
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Increased quantity of patients treated
    • Increased retention of existing clients
    • Less hassle vs. paper-based systems
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Scheduling: good improvement
    • Patient flow: exceptional improvement
    • Claims: good improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Wait times: very good
    • Friendliness: very good
    • Total chat support experience: very good
    • Total phone support experience: very good
  • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.

ChiroTouch Customer Satisfaction Rating

Jordan Arbit, a Doctor of Chiropractic at Arbit Chiropractic, would be very likely to recommend ChiroTouch for this reason:

Easy to use. Notes are generated very fast. We’re able to create Macros specifically for our individual needs.

ChiroTouch Customer Statistic

:15 SOAP notes save 20/hrs/month

83% of chiropractors report that ChiroTouch’s 15-second SOAP notes save them up to 20 hours per month.

ChiroTouch Customer Research

50% of our customers came from referrals.

What impacted your decision to use ChiroTouch?

Referral from a friend or colleague
39%
Reputation as a market leader
26%
Online software review sites
14%
Referral from a chiropractic coach or business coach
11%
Promotional offer
11%


More to Explore



About ChiroTouch

ChiroTouch chiropractic software system is a fully-customizable, comprehensive practice management software designed specifically for the chiropractic practice.

ChiroTouch Website   ChiroTouch Website