TechValidate Research on ChiroTouch

These pages present data that TechValidate has sourced via direct research with verified customers and users of ChiroTouch. TechValidate stands behind the authenticity of all published data. Learn more »



4,155 Customers Surveyed

33,957 Data Points Collected

270 Published TechFacts

39 Published Charts

234 Published Case Studies



Featured Research Collections for ChiroTouch

Curated collections and slideshows of TechValidate research data on ChiroTouch.



Selected Research Highlights


ChiroTouch Customer Fact

A DC from a cash practice doesn’t have to take notes after office hours anymore.

Eaton Chiropractic P.C. reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.

ChiroTouch Case Study

PI practice likes staying up-to-date with their technology

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Great program. Easy to use and always being updated.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
    • Improve billing and coding posture
    • integrating the doctors notes with the billing
  • Was using SOAPe notes and Auto Doc prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Personal injury practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • Dr. Brian Weissman
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTProClear clearinghouse service
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Ease of use
    • Quantity of pre-set Macros, office reports, stats and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Total chat support experience: very good
    • Total phone support experience: very good

ChiroTouch Customer Research

Before COVID-19, how many in-person chiropractic events of 50 people or more were you planning on attending this year?

0
25%
1
24%
2
25%
3
10%
4 or more
15%

ChiroTouch Case Study

A DABCI rates ChiroTouch 10/10 and has high remarks for its customization.

Introduction

This case study of a small business insurance company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Meet compliance such as HIPAA and MACRA/MIPS
  • Was using Health Pro prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
    • booth at a seminar
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Improved staff communication
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: good improvement
    • patient flow: some improvement
    • charting / SOAP Notes: some improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: exceptional
    • wait times: exceptional
    • friendliness: exceptional
    • total chat support experience: exceptional
    • total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them I am a DABCI, charting is always more, good about CT is creating my own buttons for recurring phrases.

ChiroTouch Customer Research

The top services considered to improve and maintain patient communication…

Has COVID-19 influenced your consideration of offering other services? If so, what?

Texting Services
45%
Emailing System
29%
Virtual Exercises
28%
Social Media Management Tool
26%
Online Appointments
24%
Telehealth
22%
Mobile Apps
14%

ChiroTouch Customer Satisfaction Rating

An Other at a small business health care company would be very likely to recommend ChiroTouch for this reason:

Software provides all we need and more to successfully run and operate our chiropractic practice. We really enjoy the ease of use. The simple platform. The training and support offered and the extras such as reminder to patients and CT backup.



More to Explore



About ChiroTouch

ChiroTouch chiropractic software system is a fully-customizable, comprehensive practice management software designed specifically for the chiropractic practice.

ChiroTouch Website   Integrated Practice Solutions, Inc. Website