TechValidate Research on ChiroTouch

These pages present data that TechValidate has sourced via direct research with verified customers and users of ChiroTouch. TechValidate stands behind the authenticity of all published data. Learn more »



3,151 Customers Surveyed

27,537 Data Points Collected

223 Published TechFacts

15 Published Charts

233 Published Case Studies



Featured Research Collections for ChiroTouch

Curated collections and slideshows of TechValidate research data on ChiroTouch.



Selected Research Highlights


ChiroTouch Case Study

A high rating of 10/10 from this Billing Specialist

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

It is perfectly tailored to the Chiropractic office. Other medical software that isn’t chiropractic specific, does not work as well!

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
    • Address lack of time to keep up with business and personal life
  • Was using a combination of different software (billing/scheduling) and paper-based methods prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support
    • Rich feature set addressing the full practice functionality
    • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Claims: good improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Wait times: very good
    • Friendliness: very good
    • Total chat support experience: very good
    • Total phone support experience: very good
  • Reports that ChiroTouch’s 15-second SOAP notes save them 0-10 hours per month.

ChiroTouch Customer Statistic

Eclipse switchers see improvement in billing

89% of practices who switched to ChiroTouch from Eclipse have seen improvement in billing since using ChiroTouch.

89%

ChiroTouch Customer Satisfaction Rating

A Doctor of Chiropractic at a small business health care company would be very likely to recommend ChiroTouch for this reason:

I have recommended CT to a colleague.

ChiroTouch Customer Research

81% of our Cash/Wellness practices have M&S for peace of mind they’re in good hands.

What benefits have you seen from using Maintenance and Support from ChiroTouch?

Peace of mind that help is available when I need it for my practice software
81%
More compliant
33%
Staff is trained and operating more efficiently
29%
Regularly caught up on documentation
25%
See more patients
15%
Practice profitability
11%
More personal time
9%
Other
9%

ChiroTouch Customer Research

ChiroTouch features that Maintenance & Support subscribers love the most

What features most impacted your decision to purchase ChiroTouch?

Ease of use
50%
All-in-one dashboard
47%
Unlimited phone and chat support
30%
Quantity of pre-set Macros, office reports, stats and analytics
28%

ChiroTouch Case Study

Irwin Family Chiropractic Thomas Irwin

Introduction

This case study of Irwin Family Chiropractic – Thomas Irwin is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
    • Improve billing and coding posture
    • Address lack of time to keep up with business and personal life
  • Was using a combination of different software (billing/scheduling) and paper-based methods prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • A maintenance and support service agreement
    • CTIntake Premium 2.0 intake forms
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • On-premise solution (vs. a cloud product)
    • Quantity of pre-set Macros, office reports, stats and analytics
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: exceptional improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional


More to Explore



About ChiroTouch

ChiroTouch chiropractic software system is a fully-customizable, comprehensive practice management software designed specifically for the chiropractic practice.

ChiroTouch Website   ChiroTouch Website