TechValidate Research on ChiroTouch

These pages present data that TechValidate has sourced via direct research with verified customers and users of ChiroTouch. TechValidate stands behind the authenticity of all published data. Learn more »



4,156 Customers Surveyed

33,967 Data Points Collected

281 Published TechFacts

39 Published Charts

234 Published Case Studies



Featured Research Collections for ChiroTouch

Curated collections and slideshows of TechValidate research data on ChiroTouch.



Selected Research Highlights


ChiroTouch Customer Satisfaction Rating

A Doctor of Chiropractic at a small business health care company would be very likely to recommend ChiroTouch for this reason:

I have been using it in my office for years. The program is very user-friendly. My office is a teaching office (interns) and I recommend ChiroTouch to them all the time.

ChiroTouch Case Study

10/10 rating from this DC

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Achieve growth potential of their practice
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
  • Was using PayDC prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Used before in another office
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: exceptional improvement
    • scheduling: good improvement
    • patient flow: good improvement
    • claims: exceptional improvement
    • charting / SOAP Notes: exceptional improvement

ChiroTouch Customer Research

What is your preferred method of getting content and receiving inbound messages?

Phone Calls
42%
Emails / Newsletters
83%
Text Messages
38%
Social Media
19%
Video Calls
4%
Podcasts
8%
Webinars
20%
Print Magazines
0%
Websites / Blogs
12%

ChiroTouch Customer Satisfaction Rating

A Doctor of Chiropractic at a small business health care company would be very likely to recommend ChiroTouch for this reason:

The software as well as the support staff has been excellent.

ChiroTouch Case Study

Larger Than Life Chiropractic

Introduction

This case study of Larger Than Life Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“Simplicity of use, multiple features.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Set up their practice for the first time
    • Achieve growth potential of their practice
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Decided to purchase ChiroTouch for the following features:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTSecure daily backup
    • All-in-one dashboard
    • Unlimited phone and chat support
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • Quantity of pre-set Macros, office reports, stats, and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Claims: good improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Friendliness: exceptional
    • Total chat support experience: very good
    • Total phone support experience: very good

ChiroTouch Customer Research

Time spent on staff training and business management increased, while services decreased

How has your practice lifestyle changed with more downtime to spend on other areas of your practice?

Significantly decreased Decreased Stayed the same Increased Significantly increased

Regular services for patients
Training for office staff
Education for patients
Collection of payments
Business management


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About ChiroTouch

ChiroTouch chiropractic software system is a fully-customizable, comprehensive practice management software designed specifically for the chiropractic practice.

ChiroTouch Website   Integrated Practice Solutions, Inc. Website