Original Research on ChiroTouch

ChiroTouch Case Study

Barbourville Chiropractic Llc

Introduction

This case study of Barbourville Chiropractic LLC is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

Selected ChiroTouch software for the following reasons:
- Stop falling behind on charting
Was using Smart Cloud prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

Has an Insurance practice.
Decided to use ChiroTouch because of the following:
- A referral from a friend or colleague
Is using the following ChiroTouch products and services:
- ChiroTouch E.H.R. Practice Management Software
- CTSecure daily backup
Decided to purchase ChiroTouch for the following features:
- All-in-one dashboard
- Native iPad integration

Results

The surveyed company achieved the following results with ChiroTouch:

Has seen the following benefits from using ChiroTouch:
- More personal time
- Staff is regularly caught up on charting / SOAP notes
Has seen the following level of improvement in their practice since using ChiroTouch:
- Billing: exceptional improvement
- Scheduling: exceptional improvement
- Patient flow: exceptional improvement
- Claims: exceptional improvement
- Charting / SOAP Notes: exceptional improvement
Rated their satisfaction with the following Support Department aspects:
- Technical expertise: exceptional
- Wait times: exceptional
- Friendliness: exceptional
- Total chat support experience: exceptional
- Total phone support experience: exceptional
Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.

ChiroTouch Customer Satisfaction Rating

Guillermo Bello, a Doctor in Chiropractic at In Motion Chiropractic – Miami, would be very likely to recommend ChiroTouch for this reason:

ChiroTouch Customer Research

42% of ChiroFusion users switched to ChiroTouch for its All-In-One Dashboard and Ease of Use

What features most impacted your decision to switch to ChiroTouch from ChiroFusion?

Ease of use	42%
All-in-one dashboard	42%
Quantity of pre-set Macros, office reports, stats and analytics	33%
On-premise solution (vs. a cloud product)	25%

ChiroTouch Customer Research

What features were most important for your decision to subscribe to CTPayments?

Integration with ChiroTouch	86%
Post automatically in patients’ accounts within ChiroTouch	65%
Save a card on file to make future payments simple	53%
Schedule and automate recurring payments for wellness plans	26%
Send statement notifications for patients to pay at their convenience	26%
Update system automatically on expired, lost/stolen and reissued credit cards	16%
Other	5%

ChiroTouch Case Study

Family Chiropractic Office

Introduction

This case study of Family Chiropractic Office is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

Selected ChiroTouch software for the following reasons:
- Migrate to electronic health records (E.H.R.)
Was using AMS it was awful prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

Decided to use ChiroTouch because of the following:
- A referral from a friend or colleague
Is using the following ChiroTouch products and services:
- ChiroTouch E.H.R. Practice Management Software
- CTSecure daily backup
Decided to purchase ChiroTouch for the following features:
- Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

Has seen the following benefits from using ChiroTouch:
- Staff is regularly caught up on charting / SOAP notes
- Improved compliance posture
Has seen the following level of improvement in their practice since using ChiroTouch:
- Charting / SOAP Notes: good improvement
Rated their satisfaction with the following Support Department aspects:
- Technical expertise: exceptional
- Wait times: very good
- Friendliness: exceptional
- Total chat support experience: exceptional
- Total phone support experience: exceptional

ChiroTouch Customer Statistic

The ability to auto populate notes from intake forms save customers time.

43% of customers who have the CTIntake service report that ChiroTouch’s 15-second SOAP notes save them more than 10 hours per month.

TechValidate Research on ChiroTouch

These pages present data that TechValidate has sourced via direct research with verified customers and users of ChiroTouch. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Featured Research Collections for ChiroTouch

Selected Research Highlights

Barbourville Chiropractic Llc

Introduction

Challenges

Use Case

Results

Company Profile

About ChiroTouch

42% of ChiroFusion users switched to ChiroTouch for its All-In-One Dashboard and Ease of Use

Family Chiropractic Office

Introduction

Challenges

Use Case

Results

Company Profile

About ChiroTouch

The ability to auto populate notes from intake forms save customers time.

More to Explore

About ChiroTouch

ChiroTouch chiropractic software system is a fully-customizable, comprehensive practice management software designed specifically for the chiropractic practice.