TechValidate Research on ChiroTouch

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

• Selected ChiroTouch software for the following reasons:
  • Stop falling behind on charting
  • Improve in-office workflows such as billing, scheduling and case management
  • Meet compliance such as HIPAA and MACRA/MIPS
  • Improve billing and coding posture
  • Address lack of time to keep up with business and personal life
• Was using a combination of different software (billing/scheduling) and paper-based methods prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

• Has a Insurance practice.
• Decided to use ChiroTouch because of the following:
  • Its reputation as a market leader
  • A referral from a friend or colleague
• Is using the following ChiroTouch products and services:
  • ChiroTouch E.H.R. Practice Management Software
  • A maintenance and support service agreement
  • CTSecure daily backup
  • CTInTouch patient communication tools
• Decided to purchase ChiroTouch for the following features:
  • All-in-one dashboard
  • Unlimited phone and chat support
  • Rich feature set addressing the full practice functionality
  • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

• Has seen the following benefits from using ChiroTouch:
  • Staff is regularly caught up on charting / SOAP notes
  • Practice profitability
  • Improved staff communication
  • Improved compliance posture
  • Less hassle vs. paper-based systems
• Has seen the following level of improvement in their practice since using ChiroTouch:
  • Billing: good improvement
  • Scheduling: good improvement
  • Patient flow: good improvement
  • Claims: good improvement
  • Charting / SOAP Notes: good improvement
• Rated their satisfaction with the following Support Department aspects:
  • Technical expertise: very good
  • Wait times: very good
  • Friendliness: very good
  • Total chat support experience: very good
  • Total phone support experience: very good
• Reports that ChiroTouch’s 15-second SOAP notes save them 0-10 hours per month.

Introduction

This case study of Irwin Family Chiropractic – Thomas Irwin is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

• Selected ChiroTouch software for the following reasons:
  • Migrate to electronic health records (E.H.R.)
  • Stop falling behind on charting
  • Improve in-office workflows such as billing, scheduling and case management
  • Improve billing and coding posture
  • Address lack of time to keep up with business and personal life
• Was using a combination of different software (billing/scheduling) and paper-based methods prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

• Has an Insurance practice.
• Decided to use ChiroTouch because of the following:
  • Its reputation as a market leader
  • A referral from a friend or colleague
• Is using the following ChiroTouch products and services:
  • A maintenance and support service agreement
  • CTIntake Premium 2.0 intake forms
• Decided to purchase ChiroTouch for the following features:
  • All-in-one dashboard
  • Unlimited phone and chat support
  • Personal 1-on-1 training
  • Rich feature set addressing the full practice functionality
  • Ease of use
  • On-premise solution (vs. a cloud product)
  • Quantity of pre-set Macros, office reports, stats and analytics
  • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

• Has seen the following benefits from using ChiroTouch:
  • Staff is regularly caught up on charting / SOAP notes
  • Improved staff communication
  • Improved compliance posture
  • Less hassle vs. paper-based systems
  • More mobility with iPad apps
  • Easier interactions with 3rd parties such as insurance or state bodies
• Has seen the following level of improvement in their practice since using ChiroTouch:
  • Billing: exceptional improvement
  • Scheduling: exceptional improvement
  • Patient flow: exceptional improvement
  • Claims: exceptional improvement
  • Charting / SOAP Notes: exceptional improvement
• Rated their satisfaction with the following Support Department aspects:
  • Technical expertise: exceptional
  • Wait times: exceptional
  • Friendliness: exceptional
  • Total chat support experience: exceptional
  • Total phone support experience: exceptional