TechValidate Research on ChiroTouch

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

• Selected ChiroTouch software for the following reasons:
  • Migrate to electronic health records (E.H.R.)
  • Improve in-office workflows such as billing, scheduling and case management
  • Improve billing and coding posture
  • integrating the doctors notes with the billing
• Was using SOAPe notes and Auto Doc prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

• Has a Personal injury practice.
• Decided to use ChiroTouch because of the following:
  • Its reputation as a market leader
  • Dr. Brian Weissman
• Is using the following ChiroTouch products and services:
  • ChiroTouch E.H.R. Practice Management Software
  • A maintenance and support service agreement
  • CTProClear clearinghouse service
  • CTInTouch patient communication tools
• Decided to purchase ChiroTouch for the following features:
  • All-in-one dashboard
  • Unlimited phone and chat support
  • Personal 1-on-1 training
  • Ease of use
  • Quantity of pre-set Macros, office reports, stats and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

• Has seen the following benefits from using ChiroTouch:
  • Staff is regularly caught up on charting / SOAP notes
  • Easier interactions with 3rd parties such as insurance or state bodies
• Has seen the following level of improvement in their practice since using ChiroTouch:
  • Billing: good improvement
  • Scheduling: good improvement
  • Patient flow: good improvement
  • Claims: exceptional improvement
  • Charting / SOAP Notes: exceptional improvement
• Rated their satisfaction with the following Support Department aspects:
  • Technical expertise: very good
  • Total chat support experience: very good
  • Total phone support experience: very good

Introduction

This case study of a small business insurance company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

• Selected ChiroTouch software for the following reasons:
  • Migrate to electronic health records (E.H.R.)
  • Meet compliance such as HIPAA and MACRA/MIPS
• Was using Health Pro prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

• Has a cash practice.
• Decided to use ChiroTouch because of the following:
  • A referral from a friend or colleague
  • booth at a seminar
• Is using the following ChiroTouch products and services:
  • ChiroTouch E.H.R. Practice Management Software
  • CTSecure daily backup
• Decided to purchase ChiroTouch for the following features:
  • Unlimited phone and chat support
  • Personal 1-on-1 training
  • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

• Has seen the following benefits from using ChiroTouch:
  • Improved staff communication
  • More mobility with iPad apps
• Has seen the following level of improvement in their practice since using ChiroTouch:
  • billing: good improvement
  • patient flow: some improvement
  • charting / SOAP Notes: some improvement
• Rated their satisfaction with the following Support Department aspects:
  • technical expertise: exceptional
  • wait times: exceptional
  • friendliness: exceptional
  • total chat support experience: exceptional
  • total phone support experience: exceptional
• Reports that ChiroTouch’s 15-second SOAP notes save them I am a DABCI, charting is always more, good about CT is creating my own buttons for recurring phrases.