TechValidate Research on ChiroTouch

Introduction

This case study of ProActive Sport and Spine is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

• Selected ChiroTouch software for the following reasons:
  • Set up their practice for the first time
  • Improve billing and coding posture
• Was using a combination of different software (billing/scheduling) and paper-based methods prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

• Has a Blended insurance/cash, moving to cash practice.
• Decided to use ChiroTouch because of the following:
  • Its reputation as a market leader
• Is using the following ChiroTouch products and services:
  • ChiroTouch E.H.R. Practice Management Software
  • A maintenance and support service agreement
  • CTInTouch patient communication tools
• Decided to purchase ChiroTouch for the following features:
  • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

• Has seen the following benefits from using ChiroTouch:
  • Staff is regularly caught up on charting / SOAP notes
  • Improved staff communication
  • Less hassle vs. paper-based systems
  • Easier interactions with 3rd parties such as insurance or state bodies
• Has seen the following level of improvement in their practice since using ChiroTouch:
  • billing: good improvement
  • scheduling: good improvement
  • patient flow: good improvement
  • claims: good improvement
  • charting / SOAP Notes: good improvement
• Rated their satisfaction with the following Support Department aspects:
  • technical expertise: very good
  • friendliness: exceptional
  • total chat support experience: very good
  • total phone support experience: very good

Introduction

This case study of Total Wellness Center is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

• Selected ChiroTouch software for the following reasons:
  • Migrate to electronic health records (E.H.R.)
  • Stop falling behind on charting
  • Improve in-office workflows such as billing, scheduling and case management
  • Meet compliance such as HIPAA and MACRA/MIPS
• Was using Eclipse prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

• Has a All the above practice.
• Decided to purchase ChiroTouch for the following reasons:
  • Ease of use
  • Implementation process that is manageable and clear
  • The best software in the market
• Is using the following ChiroTouch products and services:
  • ChiroTouch E.H.R. Practice Management Software
  • A maintenance and support service agreement
  • CTIntake Premium 2.0 intake forms
  • CTSecure daily backup
  • CTInTouch patient communication tools

Results

The surveyed company achieved the following results with ChiroTouch:

• Has seen the following benefits from using ChiroTouch:
  • More personal time
  • Staff is regularly caught up on charting / SOAP notes
  • Less hassle vs. paper-based systems
  • More mobility with iPad apps
• Has seen the following level of improvement in their practice since using ChiroTouch:
  • billing: good improvement
  • scheduling: good improvement
  • patient flow: good improvement
  • claims: good improvement
  • charting / SOAP Notes: exceptional improvement