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TechValidate Research on ChannelAdvisor

These pages present data that TechValidate has sourced via direct research with verified customers and users of ChannelAdvisor. TechValidate stands behind the authenticity of all published data. Learn more »



2,853 Customers Surveyed

24,266 Data Points Collected

1246 Published TechFacts

120 Published Charts

28 Published Case Studies



Selected Research Highlights


ChannelAdvisor Customer Research

Top 10 Categories on eBay

Based on a survey of nearly 300 eBay sellers, here are the top categories being sold on eBay

Clothing / Shoes / Accessories
40%
Home / Kitchen
31%
Sports / Outdoor Equipment
27%
Automotive / Motors /Marine
23%
Toys / Games / Hobbies / Crafts
21%
Beauty / Health / Personal Care
19%
Consumer Electronics / Photo
16%
General Merchandise
14%
Office Products
14%
Patio / Lawn / Garden
13%

ChannelAdvisor Digital Marketing Customer Fact

Data Feed Reliability is excellent with ChannelAdvisor Digital Marketing

A small business retail company agrees that ChannelAdvisor Digital Marketing’s Data feed reliability is excellent.

ChannelAdvisor Case Study

Distributor Increases Sales over 110% with ChannelAdvisor

Introduction

This case study of a medium enterprise wholesale distribution company is based on a July 2017 survey of ChannelAdvisor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChannelAdvisor:

  • Looked for a different solution because of the following reasons:
    • Their existing platform(s) didn’t have enough features
    • Their existing platform(s) were not intuitive or easy to use

Use Case

The key features and functionalities of ChannelAdvisor that the surveyed company uses:

  • Was using the following prior to choosing ChannelAdvisor:
  • Chose ChannelAdvisor because of the following reasons:
    • It is more intuitive
    • It offers better quality tools & features
    • It has excellent customer support
  • Current service level with ChannelAdvisor is Self-Service.
  • Uses the following ChannelAdvisor features daily:
    • The Competitive Environment Dashboard for Amazon feature
    • Marketplaces Benchmarking feature
  • Currently sells on 2-3 marketplaces.
  • Plans on selling in >8 more marketplaces within the next year.

Results

The surveyed company achieved the following result with ChannelAdvisor:

  • Marketplace sales have increased by >110% since using ChannelAdvisor.

ChannelAdvisor Customer Research

73% of Sellers Sell New Products on eBay

What % of your eBay listings are in new condition?

100%
73%
76-99%
17%
51-75%
3%
26-50%
3%
1-25%
4%

ChannelAdvisor Customer Review

Manage large inventories with ChannelAdvisor

5/5 Stars

How our organization uses ChannelAdvisor:

We use mainly to sell on eBay. We use it to run auctions but also sell overstock inventory. I love that it is SKU based and once a listing is created it is always there. Makes re-listing items very fast.

Would you recommend ChannelAdvisor?

Yes, I would recommend it to people that have a large inventory.

ChannelAdvisor Case Study

Limited Goods Increased E-Commerce Sales by more than 100%

Introduction

This case study of Limited Goods, LLC is based on a November 2016 survey of ChannelAdvisor customers by TechValidate, a 3rd-party research service.

“ChannelAdvisor Marketplaces helps me operate, optimize and grow my marketplace business.”

“ChannelAdvisor Marketplaces adds value to my business.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChannelAdvisor:

  • Agrees that the following are the biggest challenges they’re seeing in e-commerce:
    • Increasing competition
    • Price competitiveness
    • Order management
    • Inventory management

Use Case

The key features and functionalities of ChannelAdvisor that the surveyed company uses:

  • Sells on the following marketplaces:
    • Amazon Business
    • Amazon Canada
    • Amazon United States
    • EBay United States (including eBay Motors)
    • Jet.com
    • MercadoLibre Cross-Border Trade
    • Newegg (US,CA)
    • NeweggBusiness
    • Shop.com
    • Walmart
  • Agrees that the following are the most important features available in ChannelAdvisor Marketplaces:
    • Ability to expand to new marketplaces
    • Quantity management
    • Algorithmic Repricing
    • Reporting
  • Agrees that the following are the most important benefits of ChannelAdvisor Marketplaces to their company:
    • Scale and expand
    • Save time

Results

The surveyed company achieved the following result with ChannelAdvisor:

  • Increased e-commerce sales and revenues by more than 100% since using ChannelAdvisor Marketplaces.


More to Explore



About ChannelAdvisor

ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For nearly two decades, ChannelAdvisor has helped retailers and branded manufacturers worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance and providing actionable analytics to improve competitiveness. Thousands of customers depend on ChannelAdvisor to securely power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Walmart and hundreds more. For more information, visit www.channeladvisor.com.


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