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TechValidate Research on ChannelAdvisor

These pages present data that TechValidate has sourced via direct research with verified customers and users of ChannelAdvisor. TechValidate stands behind the authenticity of all published data. Learn more »



1,289 Customers Surveyed

11,482 Data Points Collected

865 Published TechFacts

86 Published Charts

28 Published Case Studies



Selected Research Highlights


ChannelAdvisor Case Study

Champions On Display

Introduction

This case study of Champions On Display is based on a November 2016 survey of ChannelAdvisor customers by TechValidate, a 3rd-party research service.

“ChannelAdvisor Marketplaces helps me operate, optimize and grow my marketplace business.”

“ChannelAdvisor Marketplaces adds value to my business.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChannelAdvisor:

  • Agrees that the following are the biggest challenges they’re seeing in e-commerce:
    • Increasing competition
    • Price competitiveness

Use Case

The key features and functionalities of ChannelAdvisor that the surveyed company uses:

  • Sells on the following marketplaces:
    • Amazon Canada
    • Amazon United Kingdom
    • Amazon United States
    • eBay United States (including eBay Motors)
    • Jet.com
    • Newegg (US,CA)
    • Rakuten.com Shopping
    • Sears
    • Shop.com
    • Walmart
    • BigCommerce
  • Agrees that the following are the most important features available in ChannelAdvisor Marketplaces:
    • Automated listing creation
    • Ability to expand to new marketplaces
    • Quantity management
    • Order management & fulfillment
    • Rules-based Repricing
    • Algorithmic Repricing
  • Rates the following capabilities of ChannelAdvisor Marketplaces as:
    • Flexibility: 4
    • Innovative features: 5
    • Available marketplaces: 5
    • Synced inventory: 4
    • Optimized marketplace SEO: 2
    • Return on Investment (ROI): 5
    • Usability: 4
  • Agrees that the following are the most important benefits of ChannelAdvisor Marketplaces to their company:
    • Increase sales
    • Scale and expand
    • Save time
    • Increase competitiveness in the market
    • Earn a return on investment
    • Expand to new marketplaces faster
    • Achieve flexibility in automation
    • Organize product information
    • Implement dynamic business rules
    • Order management

Results

The surveyed company achieved the following results with ChannelAdvisor:

  • Increased e-commerce sales and revenues by more than 100% since using ChannelAdvisor Marketplaces.

ChannelAdvisor Customer Fact

Deep Strategic Marketing Expertise

A small business retail company rates ChannelAdvisor Digital Marketing’s strategic marketing guidance as a 5.

ChannelAdvisor Case Study

Prime Life Fibers Increased e-Commerce Sales by up to 50%

Introduction

This case study of Robert Deerin DBA Prime Life Fibers is based on an October 2016 survey of ChannelAdvisor customers by TechValidate, a 3rd-party research service.

“ChannelAdvisor Marketplaces helps me operate, optimize and grow my marketplace business.”

“ChannelAdvisor Marketplaces adds value to my business.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChannelAdvisor:

  • Agrees that the following are the biggest challenges they’re seeing in e-commerce:
    • Increasing competition
    • The lack of time
    • Rising shipping costs
    • Customer service (answering customer messages on time)

Use Case

The key features and functionalities of ChannelAdvisor that the surveyed company uses:

  • Sells on the following marketplaces:
    • Amazon United States
    • EBay United States (including eBay Motors)
    • Jet.com
    • Sears
    • Tanga
    • Walmart
    • Wish
  • Agrees that the following are the most important features available in ChannelAdvisor Marketplaces:
    • Order management & fulfillment
    • Reporting
    • Dashboards and Analytics
  • Agrees that the following are the most important benefits of ChannelAdvisor Marketplaces to their company:
    • Increase sales
    • Expand to new marketplaces faster
    • Organize product information
    • Order management

Results

The surveyed company achieved the following result with ChannelAdvisor:

  • Increased e-commerce sales and revenues by 26-50% since using ChannelAdvisor Marketplaces.

ChannelAdvisor Customer Research

Top Features for Large Enterprises

What are the most important features available in ChannelAdvisor Marketplaces?

Reporting
63%
Ability to expand to new marketplaces
50%
Automated listing creation
50%
Dashboards and Analytics
50%
Insights (Available for Amazon and eBay)
38%
Advertising
25%
Algorithmic Repricing (New!)
25%
Order management & fulfillment
25%
Quantity management
25%
FBA Features (Dashboard, Inventory Management)
13%
Rules-based Repricing
13%

ChannelAdvisor Customer Research

What are the most important features available in ChannelAdvisor Marketplaces?

Ability to expand to new marketplaces
74%
Automated listing creation
73%
Quantity management
56%
Order management & fulfillment
53%
Reporting
33%
Dashboards and Analytics
32%
Rules-based Repricing
23%
Insights (Available for Amazon and eBay)
21%
Algorithmic Repricing (New!)
19%
FBA Features (Dashboard, Inventory Management)
17%
Advertising
9%

ChannelAdvisor Customer Fact

A small business retail company increased e-commerce sales and revenues by more than 100% since using ChannelAdvisor Marketplaces.



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About ChannelAdvisor

ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For nearly two decades, ChannelAdvisor has helped retailers and branded manufacturers worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance and providing actionable analytics to improve competitiveness. Thousands of customers depend on ChannelAdvisor to securely power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Walmart and hundreds more. For more information, visit www.channeladvisor.com.


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