The business challenges that led the profiled company to evaluate and ultimately select ChannelAdvisor:
- Looked for a different solution because of the following reasons:
- Their existing platform(s) didn’t have enough features
- Their existing platform(s) were not intuitive or easy to use
The key features and functionalities of ChannelAdvisor that the surveyed company uses:
- Was using the following prior to choosing ChannelAdvisor:
- Chose ChannelAdvisor because of the following reasons:
- It is more intuitive
- It offers better quality tools & features
- It has excellent customer support
- Current service level with ChannelAdvisor is Self-Service.
- Uses the following ChannelAdvisor features daily:
- The Competitive Environment Dashboard for Amazon feature
- Marketplaces Benchmarking feature
- Currently sells on 2-3 marketplaces.
- Plans on selling in >8 more marketplaces within the next year.
The surveyed company achieved the following result with ChannelAdvisor:
- Marketplace sales have increased by >110% since using ChannelAdvisor.