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TechValidate Research on ChannelAdvisor

These pages present data that TechValidate has sourced via direct research with verified customers and users of ChannelAdvisor. TechValidate stands behind the authenticity of all published data. Learn more »



2,309 Customers Surveyed

19,575 Data Points Collected

1200 Published TechFacts

114 Published Charts

28 Published Case Studies



Selected Research Highlights


ChannelAdvisor Case Study

Golfio Inc. Customer Success

Introduction

This case study of Golfio Inc. is based on a November 2016 survey of ChannelAdvisor customers by TechValidate, a 3rd-party research service.

“ChannelAdvisor Marketplaces helps me operate, optimize and grow my marketplace business.”

“ChannelAdvisor Marketplaces adds value to my business.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChannelAdvisor:

  • Price competitiveness
  • Rising shipping costs

Use Case

The key features and functionalities of ChannelAdvisor that the surveyed company uses:

  • Sells on the following marketplaces:
    • Amazon United States
    • eBay United States (including eBay Motors)
    • Jet.com
    • Newegg (US,CA)
    • Overstock
    • Walmart
  • Agrees that the following are the most important features available in ChannelAdvisor Marketplaces:
    • Automated listing creation
    • Ability to expand to new marketplaces
    • Quantity management
    • Order management & fulfillment
    • Rules-based Repricing
    • Algorithmic Repricing
    • FBA Features (Dashboard, Inventory Management)
    • Reporting
  • Rates the following capabilities of ChannelAdvisor Marketplaces as:
    • Flexibility: 5
    • Innovative features: 5
    • Available marketplaces: 5
    • Synced Inventory: 5
    • Optimized Marketplace SEO: 5
    • Return on Investment (ROI): 5
    • Usability: 5
  • Agrees that the following are the most important benefits of ChannelAdvisor Marketplaces to their company:
    • Increase sales
    • Gain valuable insights
    • Scale and expand
    • Save time
    • Increase competitiveness in the market
    • Earn a return on investment
    • Increase gross profit
    • Achieve flexibility in automation
    • Order management

Results

The surveyed company achieved the following results with ChannelAdvisor:

  • Increased e-commerce sales and revenues by 26-50% since using ChannelAdvisor Marketplaces.

ChannelAdvisor Case Study

Scuba Monkey Dive Center Llc

Introduction

This case study of Scuba Monkey Dive Center LLC is based on a November 2016 survey of ChannelAdvisor customers by TechValidate, a 3rd-party research service.

“ChannelAdvisor Marketplaces helps me operate, optimize and grow my marketplace business.”

“ChannelAdvisor Marketplaces adds value to my business.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChannelAdvisor:

  • Increasing competition
  • Price competitiveness
  • Rising shipping costs

Use Case

The key features and functionalities of ChannelAdvisor that the surveyed company uses:

  • Sells on the following marketplaces:
    • Amazon Canada
    • Amazon United States
    • eBay Austria
    • eBay Australia
    • eBay Canada
    • eBay Germany
    • eBay Hong Kong
    • eBay Ireland
    • eBay Italy
    • eBay Netherlands
    • eBay Singapore
    • eBay Spain
    • eBay Switzerland
    • eBay United Kingdom
    • eBay United States (including eBay Motors)
    • Jet.com
    • Sears
    • Wish
  • Agrees that the following are the most important features available in ChannelAdvisor Marketplaces:
    • Automated listing creation
    • Ability to expand to new marketplaces
    • Quantity management
    • Order management & fulfillment
    • Algorithmic repricing
    • Advertising
  • Rates the following capabilities of ChannelAdvisor Marketplaces as:
    • Flexibility: 5
    • Innovative features: 4
    • Available marketplaces: 3
    • Synced Inventory: 1
    • Optimized Marketplace SEO: 4
    • Return on Investment (ROI): 5
    • Usability: 3
  • Agrees that the following are the most important benefits of ChannelAdvisor Marketplaces to their company:
    • Increase sales
    • Scale and expand
    • Increase competitiveness in the market
    • Increase gross profit
    • Expand to new marketplaces faster
    • Achieve flexibility in automation
    • Order management

Results

The surveyed company achieved the following results with ChannelAdvisor:

  • Increased e-commerce sales and revenues by 51-75% since using ChannelAdvisor Marketplaces.

ChannelAdvisor Customer Review

ChannelAdvisor – Center of eCommerce Ops

4/5 Stars

How our organization uses ChannelAdvisor:

Channel Advisor is the center of our eCommerce operation. It houses inventory, orders, etc. It has allowed us to put in concrete pricing formulas to insure competitiveness and profitability.

Would you recommend ChannelAdvisor?

Yes.

ChannelAdvisor Customer Research

Most Important Features for Amazon Sellers

What are the most important features available in ChannelAdvisor Marketplaces?

Ability to expand to new marketplaces
76%
Automated listing creation
75%
Quantity management
58%
Order management & fulfillment
52%
Reporting
34%
Dashboards and Analytics
32%
Rules-based Repricing
24%
Algorithmic Repricing (New!)
21%
Insights (Available for Amazon and eBay)
20%
FBA Features (Dashboard, Inventory Management)
18%
Advertising
9%

ChannelAdvisor Customer Research

Top Five Business Challenges

What are your key business challenges?

Increasing sales and profitability
74%
Growing our sales channels
56%
Improving fulfillment speed, accuracy and processes
54%
Connecting to more consumers
51%
Optimizing e-commerce operations to win buy box and best offer positions
44%

ChannelAdvisor Customer Statistic

ChannelAdvisor’s Social Commerce Suite Helps Customers Optimize Campaigns

100% of surveyed customers optimized campaigns with ChannelAdvisor’s Managed Services.



More to Explore



About ChannelAdvisor

ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For nearly two decades, ChannelAdvisor has helped retailers and branded manufacturers worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance and providing actionable analytics to improve competitiveness. Thousands of customers depend on ChannelAdvisor to securely power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Walmart and hundreds more. For more information, visit www.channeladvisor.com.


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