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TechValidate Research on ChannelAdvisor

These pages present data that TechValidate has sourced via direct research with verified customers and users of ChannelAdvisor. TechValidate stands behind the authenticity of all published data. Learn more »



2,267 Customers Surveyed

19,302 Data Points Collected

1186 Published TechFacts

113 Published Charts

28 Published Case Studies



Selected Research Highlights


ChannelAdvisor Customer Research

74% of Sellers List New Products on eBay

What % of your eBay listings are in new condition?

100%: 74%
76-99%: 17%
51-75%: 3%
26-50%: 2%
1-25%: 4%

ChannelAdvisor Customer Fact

Double Digit Revenue Growth with ChannelAdvisor’s Social Commerce Suite

A large enterprise consumer products company grew their social revenue by 26-50% with ChannelAdvisor.

ChannelAdvisor Case Study

Medium Enterprise Consumer Products Company

Introduction

This case study of a medium enterprise consumer products company is based on a November 2016 survey of ChannelAdvisor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“ChannelAdvisor Marketplaces helps me operate, optimize and grow my marketplace business.”

“ChannelAdvisor Marketplaces adds value to my business.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChannelAdvisor:

  • Increasing competition
  • Price competitiveness

Use Case

The key features and functionalities of ChannelAdvisor that the surveyed company uses:

  • Sells on the following marketplaces:
    • Amazon Canada
    • Amazon United States
    • Bluefly
    • eBay United States (including eBay Motors)
    • Jet.com
    • Rakuten.com Shopping
    • Sears
    • Shop.com
  • Agrees that the following are the most important features available in ChannelAdvisor Marketplaces:
    • Ability to expand to new marketplaces
    • Quantity management
    • Order management & fulfillment
    • Rules-based Repricing
    • Algorithmic Repricing
    • FBA Features (Dashboard, Inventory Management)
    • Reporting
    • Advertising
    • Dashboards and Analytics
    • Insights
  • Rates the following capabilities of ChannelAdvisor Marketplaces as:
    • Flexibility: 3
    • Innovative features: 3
    • Available marketplaces: 5
    • Synced Inventory: 4
    • Optimized Marketplace SEO: 3
    • Return on Investment (ROI): 4
    • Usability: 3
  • Agrees that the following are the most important benefits of ChannelAdvisor Marketplaces to their company:
    • Scale and expand
    • Save time
    • Expand to new marketplaces faster
    • Achieve flexibility in automation
    • Organize product information
    • Implement dynamic business rules

Results

The surveyed company achieved the following results with ChannelAdvisor:

  • Increased e-commerce sales and revenues by up to 25% since using ChannelAdvisor Marketplaces.

ChannelAdvisor Customer Research

Which channels do you manage using ChannelAdvisor Digital Marketing today?

Google Shopping
80%
Bing Shopping
51%
Google Adwords
47%
Comparison Shopping Engines (i.e. Connexity)
42%
Bing Search
34%
Facebook
22%
Yahoo Gemini
15%

ChannelAdvisor Case Study

Scuba Monkey Dive Center Llc

Introduction

This case study of Scuba Monkey Dive Center LLC is based on a November 2016 survey of ChannelAdvisor customers by TechValidate, a 3rd-party research service.

“ChannelAdvisor Marketplaces helps me operate, optimize and grow my marketplace business.”

“ChannelAdvisor Marketplaces adds value to my business.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChannelAdvisor:

  • Increasing competition
  • Price competitiveness
  • Rising shipping costs

Use Case

The key features and functionalities of ChannelAdvisor that the surveyed company uses:

  • Sells on the following marketplaces:
    • Amazon Canada
    • Amazon United States
    • eBay Austria
    • eBay Australia
    • eBay Canada
    • eBay Germany
    • eBay Hong Kong
    • eBay Ireland
    • eBay Italy
    • eBay Netherlands
    • eBay Singapore
    • eBay Spain
    • eBay Switzerland
    • eBay United Kingdom
    • eBay United States (including eBay Motors)
    • Jet.com
    • Sears
    • Wish
  • Agrees that the following are the most important features available in ChannelAdvisor Marketplaces:
    • Automated listing creation
    • Ability to expand to new marketplaces
    • Quantity management
    • Order management & fulfillment
    • Algorithmic repricing
    • Advertising
  • Rates the following capabilities of ChannelAdvisor Marketplaces as:
    • Flexibility: 5
    • Innovative features: 4
    • Available marketplaces: 3
    • Synced Inventory: 1
    • Optimized Marketplace SEO: 4
    • Return on Investment (ROI): 5
    • Usability: 3
  • Agrees that the following are the most important benefits of ChannelAdvisor Marketplaces to their company:
    • Increase sales
    • Scale and expand
    • Increase competitiveness in the market
    • Increase gross profit
    • Expand to new marketplaces faster
    • Achieve flexibility in automation
    • Order management

Results

The surveyed company achieved the following results with ChannelAdvisor:

  • Increased e-commerce sales and revenues by 51-75% since using ChannelAdvisor Marketplaces.

CHANNELADVISOR – Kundenerfolg

Wir hatten bei ChannelAdvisor von Anfang das Gefühl, mit demselben Maß an Respekt und Engagement betreut zu werden, wie die größten Kunden. Für uns ist das – und die hervorragenden Ergebnisse – Grund genug, ChannelAdvisor treu zu bleiben.



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About ChannelAdvisor

ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For nearly two decades, ChannelAdvisor has helped retailers and branded manufacturers worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance and providing actionable analytics to improve competitiveness. Thousands of customers depend on ChannelAdvisor to securely power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Walmart and hundreds more. For more information, visit www.channeladvisor.com.


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