TechValidate Research on Change Healthcare

These pages present data that TechValidate has sourced via direct research with verified customers and users of Change Healthcare. TechValidate stands behind the authenticity of all published data. Learn more »

392 Customers Surveyed

2,734 Data Points Collected

113 Published TechFacts

49 Published Charts

13 Published Case Studies

Selected Research Highlights

RelayAssurance Customer Fact

Improve your Organization’s Revenue Cycle Performance

Orlando Regional Healthcare System realized an average reduction of 14-16 AR days as a result of using RelayAssurance™ Plus.

RelayClearance™ Plus Case Study

Atchison Hospital


This case study of Atchison Hospital is based on a March 2017 survey of RelayClearance™ Plus customers by TechValidate, a 3rd-party research service.

“Having real-time edits has been instrumental in increasing our registration accuracy.”


The business challenges that led the profiled company to evaluate and ultimately select RelayClearance:

  • Eligibility verification
  • Claims denials
  • Staff productivity

Use Case

The key features and functionalities of RelayClearance™ Plus that the surveyed company uses:

  • Uses RelayClearance™ Plus to help them:
    • Increase their first-pass claim acceptance rate
    • Verify patient insurance eligibility
  • Currently using MEDITECH for their HIS system.


The surveyed company achieved the following results with RelayClearance™ Plus:

  • Agreed with the following:
    • RelayClearance™ assisted with verifying insurance coverage, patient identity, and helped prevent claim denials
  • Agreed that RelayClearance™ is effective at helping them transition to Value-based Care.
  • Estimated registration accuracy:
    • After using RelayClearance™: greater than 95%
  • Increased their point of service collections by 15-10% since using RelayClearance™.
  • Aspects superior to other systems in the market:
    • Features/functionality
    • Ease of use

McKesson Radiology™ Customer Research

Top Features of McKesson Radiology™

“Our radiologists feel McKesson Radiology™ is best at…"

In-place quality workflows
Specialized work lists
Advanced display protocols
Integrated mammography tools
Communicating critical test results

McKesson Radiology™ Customer Testimonial

Connect and Coordinate

We have been able to implement various workflows because of McKesson Radiology’s™ integration with other applications.

IT Support, Large Enterprise Health Care Company

RelayClearance™ Plus Customer Research

Accelerate Reimbursement and Optimize Revenue

What challenges were you experiencing prior to RelayClearance™ Plus?

Eligibility verification
Claims denials
Staff productivity
Point of service collections
Correct patient identification and fraud prevention

McKesson Radiology™ Case Study

Tenet Healthcare Corporation Achieves the Ultimate PACS Experience with McKesson Radiology™


This case study of Tenet Healthcare Corporation is based on an August 2016 survey of McKesson Radiology™ customers by TechValidate, a 3rd-party research service.

“McKesson Radiology™ is helping us transform the way we practice radiology.”

“The ability to interoperate with our EHR is a key benefit of McKesson Radiology™.”

“I believe McKesson’s basic principles and tools are specifically designed for any hospital to achieve success. It is cost-effective, has the secure strategy for patient safety, and probably the best quality of image display in the market.”


The business challenges that led the profiled company to evaluate and ultimately select McKesson Radiology™:

  • Challenges prior to McKesson Radiology™:
    • Having too many duplicate procedures
    • Inefficient imaging specialist workflow

Use Case

The key features and functionalities of McKesson Radiology™ that the surveyed company uses:

  • Quality measures supported with McKesson Radiology™:
    • ED discrepancy tracking
    • Peer reviews
    • Radiation dose safety monitoring
    • Prioritization of studies
    • Communicating critical test results


Tenet Healthcare Corporation achieved the following results with McKesson Radiology™:

  • McKesson Radiology™ is very effective in helping with the transition to Value-based Care.
  • Radiologists agreed that McKesson Radiology™ is best at:
    • Communicating critical test results
    • Specialized work lists
    • Integrated mammography tools
    • Advanced display protocols
    • In-place quality workflows
  • McKesson Radiology™ features being leveraged to move to Value-based Care:
    • Clinical collaboration tools
    • Advanced workflow
    • Interoperability with other systems
    • Integrated digital breast tomosynthesis tools
    • Web-based capabilities
    • Enterprise viewers
  • Aspects of McKesson Radiology™ that are superior to other systems in the market:
    • Features / functionality
    • Ease of use
    • Customer service
    • Configurability
    • Integration with other systems

More to Explore

About Change Healthcare

Change Healthcare is a provider of revenue and payment cycle management and clinical information exchange solutions, connecting payers, providers, and patients in the U.S. healthcare system.

Change Healthcare Website   Change Healthcare Website