TechValidate Research on Change Healthcare

These pages present data that TechValidate has sourced via direct research with verified customers and users of Change Healthcare. TechValidate stands behind the authenticity of all published data. Learn more »



392 Customers Surveyed

2,734 Data Points Collected

113 Published TechFacts

49 Published Charts

13 Published Case Studies



Selected Research Highlights


Change Healthcare Customer Research

Please choose your personal response to the following question:

“Change Healthcare’s account management team is knowledgeable and easy to work with.”

Strongly Agree: 60%
Agree: 33%
Neutral: 7%
Disagree: 0%
Strongly Disagree: 0%

RelayAssurance Case Study

Optimize Cash Flow with Efficient Revenue Cycle Operations

Introduction

This case study of a large enterprise health care company is based on a January 2017 survey of RelayAssurance customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The ability to interoperate / interface with our core hospital information system is a key benefit of RelayAssurance.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select RelayAssurance:

  • Top financial issues addressed:
    • Claim errors
    • Increased denials
    • Proactively addressing problem claims

Use Case

The key feature and functionality of RelayAssurance that the surveyed company uses:

  • Increase their first-pass claim acceptance rate

Results

The surveyed company achieved the following results with RelayAssurance:

  • Agrees that RelayAssurance is effective in helping them transition to Value-based Care.
  • Estimated first-pass acceptance rate for claims:
    • After using RelayAssurance: 71-80%
    • Prior to using RelayAssurance: less than 70%
  • Realized an average reduction of 1-3 AR days as a result of using RelayAssurance.
  • Realized result:
    • Helped them improve the way they handle claims
  • Aspect superior to other systems in the market:
    • Features/functionality

RelayClearance™ Plus Case Study

Baton Rouge General Medical Center

Introduction

This case study of Baton Rouge General Medical Center is based on a March 2017 survey of RelayClearance™ Plus customers by TechValidate, a 3rd-party research service.

“Fast user-friendly application that staff utilizes to incorporate registration, insurance verification, and upfront patient collections.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select RelayClearance™ Plus:

  • Staff productivity
  • Pre-authorizations

Use Case

The key features and functionalities of RelayClearance™ Plus that the surveyed company uses:

  • Uses RelayClearance™ to help them:
    • Verify patient insurance eligibility
    • Estimate a patient’s out of pocket costs at the time of service and manage their expectations
    • Collect from patients at the time of service
    • Confirm correct patient identity and reduce fraud
  • Currently using Paragon for their HIS system.

Results

The surveyed company achieved the following results with RelayClearance™ Plus:

  • Agreed with the following:
    • RelayClearance™ improved the way they handle eligibility verification
    • The ability to interoperate/interface with their core hospital information system is a key benefit of RelayClearance™
  • Agreed that RelayClearance™ is effective at helping them transition to Value-based Care.
  • Estimated registration accuracy:
    • After using RelayClearance™: 81-90%
    • Prior to using RelayClearance™: less than 70%
  • Increased their point of service collections by more than 25% since using RelayClearance™.
  • Aspects superior to other systems in the market:
    • Ease of use
    • Customer Service
    • Integration with other systems

McKesson Radiology™ Customer Fact

Testimonial

Scott Daigle, an Imaging Department Manager at Lake Charles Memorial Hospital has agreed with this statement:

“McKesson Radiology™ is helping us transform the way we practice radiology.”

RelayClearance™ Plus Customer Research

RelayClearance™ Plus helps organizations…

How would you complete this sentence?

RelayClearance helps us…

Verify patient insurance eligibility
92%
Increase our first-pass claim acceptance rate
36%
Confirm correct patient identity and reduce fraud
28%
Estimate a patient’s out of pocket costs at the time of service and manage their expectations
25%
Collect from patients at the time of service
22%

RelayAssurance Customer Satisfaction Rating

A Director of Revenue Cycle of a large enterprise health care company would be very likely to recommend RelayAssurance™ Plus for this reason:

Payer edits help reduce denials and RelayAssurance™ Plus efficiently handles our high volume of claims.



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About Change Healthcare

Change Healthcare is a provider of revenue and payment cycle management and clinical information exchange solutions, connecting payers, providers, and patients in the U.S. healthcare system.

Change Healthcare Website   Change Healthcare Website