TechValidate Research on Change Healthcare

These pages present data that TechValidate has sourced via direct research with verified customers and users of Change Healthcare. TechValidate stands behind the authenticity of all published data. Learn more »

392 Customers Surveyed

2,734 Data Points Collected

113 Published TechFacts

49 Published Charts

13 Published Case Studies

Selected Research Highlights

RelayClearance™ Plus Case Study

Baton Rouge General Medical Center


This case study of Baton Rouge General Medical Center is based on a March 2017 survey of RelayClearance™ Plus customers by TechValidate, a 3rd-party research service.

“Fast user-friendly application that staff utilizes to incorporate registration, insurance verification, and upfront patient collections.”


The business challenges that led the profiled company to evaluate and ultimately select RelayClearance™ Plus:

  • Staff productivity
  • Pre-authorizations

Use Case

The key features and functionalities of RelayClearance™ Plus that the surveyed company uses:

  • Uses RelayClearance™ to help them:
    • Verify patient insurance eligibility
    • Estimate a patient’s out of pocket costs at the time of service and manage their expectations
    • Collect from patients at the time of service
    • Confirm correct patient identity and reduce fraud
  • Currently using Paragon for their HIS system.


The surveyed company achieved the following results with RelayClearance™ Plus:

  • Agreed with the following:
    • RelayClearance™ improved the way they handle eligibility verification
    • The ability to interoperate/interface with their core hospital information system is a key benefit of RelayClearance™
  • Agreed that RelayClearance™ is effective at helping them transition to Value-based Care.
  • Estimated registration accuracy:
    • After using RelayClearance™: 81-90%
    • Prior to using RelayClearance™: less than 70%
  • Increased their point of service collections by more than 25% since using RelayClearance™.
  • Aspects superior to other systems in the market:
    • Ease of use
    • Customer Service
    • Integration with other systems

RelayClearance Customer Statistic

Access timely and accurate insurance eligibility verification

79% of surveyed organizations faced challenges with eligibility verification prior to RelayClearance™.

RelayAssurance™ Plus Customer Research

Optimize Revenue Cycle Operations

What are the top financial issues RelayAssurance™ Plus helps you address?

Claim errors
Proactively addressing problem claims
Knowing a claim's status
Staff productivity
Increased denials
Slow collections

McKesson Radiology™ Customer Research

Imaging Leaders

How would you complete this sentence?

“Our radiologists feel McKesson Radiology™ is best at…

In-place quality workflows
Advanced display protocols
Specialized work lists

McKesson Radiology™ Case Study

Coral Gables Hospital


This case study of Coral Gables Hospital is based on an August 2016 survey of McKesson Radiology™ customers by TechValidate, a 3rd-party research service.

“McKesson Radiology™ is helping us transform the way we practice radiology.”

“The ability to interoperate with our EHR is a key benefit of McKesson Radiology™.”

“Good workflow that can be customized to customer/site specifics, stability and quality on images and excellent protocols that help radiologist workflow with stable interfaces with RIS systems and hospital operational systems. "


  • Challenges prior to McKesson Radiology™:
  • Inefficient imaging specialist workflow
  • Low productivity during peak times

Use Case

  • Quality measures supported with McKesson Radiology™:
  • ED discrepancy tracking
  • Prioritization of studies


  • Radiologists agreed that McKesson Radiology™ is best at:
    • Specialized work lists
    • Advanced display protocols
  • McKesson Radiology™ features being leveraged to move to Value-based Care:
    • Advanced workflow
  • Aspects of McKesson Radiology™ that are superior to other systems in the market:
    • Features/functionality
    • Ease of use
    • Customer Service
  • McKesson Radiology™ is highly effective in helping with the transition to Value-based Care

McKesson Radiology™ Customer Testimonial

Streamline and Improve Workflow with McKesson Radiology™

The discrepancy tracking and preliminary results are key features that streamline workflow. Also, the ability to update status and other information in one system and have it transfer to the other system (PACS to RIS, RIS to PACS) is extremely beneficial to the workflow.

Director, PACS, Medium Enterprise Health Care Company

More to Explore

About Change Healthcare

Change Healthcare is a provider of revenue and payment cycle management and clinical information exchange solutions, connecting payers, providers, and patients in the U.S. healthcare system.

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