TechValidate Research on Change Healthcare

These pages present data that TechValidate has sourced via direct research with verified customers and users of Change Healthcare. TechValidate stands behind the authenticity of all published data. Learn more »

392 Customers Surveyed

2,734 Data Points Collected

113 Published TechFacts

49 Published Charts

13 Published Case Studies

Selected Research Highlights

RelayAssurance Customer Fact

Improve A/R Days with RelayAssurance™ Plus

GGNSC Holdings realized an average reduction of >16 AR days as a result of using RelayAssurance™ Plus.

McKesson Radiology™ Case Study

Lake Charles Memorial Hospital


This case study of Lake Charles Memorial Hospital is based on an August 2016 survey of McKesson Radiology™ customers by TechValidate, a 3rd-party research service.

“McKesson Radiology™ is helping us transform the way we practice radiology.”

“The ability to interoperate with our EHR is a key benefit of McKesson Radiology™.”

“McKesson Radiology™ is easy to use.”


The business challenges that led the profiled organization to evaluate and ultimately select McKesson Radiology™:

  • Challenges prior to McKesson Radiology™:
    • Having too many duplicate procedures

Use Case

The key features and functionalities of McKesson Radiology™ that the surveyed organization uses:

  • Quality measures supported with McKesson Radiology™:
    • ED discrepancy tracking


The surveyed organization achieved the following results with McKesson Radiology™:

  • McKesson Radiology™ is highly effective in helping with the transition to Value-based Care.
  • Radiologists agreed that McKesson Radiology™ is best at:
    • Advanced display protocols
  • McKesson Radiology™ features being leveraged to move to Value-based Care:
    • Web-based capabilities

RelayClearance™ Plus Customer Research

Simplify POS Collections with RelayClearance™ Plus

Please estimate your increase in point of service collections since using RelayClearance™ Plus.

More than 25%: 58%
25-20%: 0%
20-15%: 8%
15-10%: 8%
10-5%: 8%
Up to 5%: 17%

McKesson Radiology™ Customer Research

Quality Care with McKesson Radiology™

Imaging Leaders: What important quality measures does McKesson Radiology™ support?

Prioritization of studies
ED discrepancy tracking
Peer review
Communicating critical test results
Radiation dose safety monitoring

RelayClearance™ Plus Case Study

Jackson Madison Co General Hospital


This case study of Jackson-Madison Co General Hospital is based on a March 2017 survey of RelayClearance™ Plus customers by TechValidate, a 3rd-party research service.


The business challenges that led the profiled company to evaluate and ultimately select RelayClearance™ Plus:

  • Eligibility verification
  • Point of service collections
  • Staff productivity

Use Case

The key features and functionalities of RelayClearance™ Plus that the surveyed company uses:

  • Uses RelayClearance™ to help them:
    • Verify patient insurance eligibility
    • Estimate a patient’s out of pocket costs at the time of service and manage their expectations
  • Currently using Cerner for their HIS system.


The surveyed company achieved the following results with RelayClearance™ Plus:

  • Agreed with the following:
    • RelayClearance™ improved the way they handle eligibility verification
    • The workflow and automation in RelayClearance™ increased staff productivity by reducing the time it takes them to verify insurance coverage
    • RelayClearance™ assisted with verifying insurance coverage, patient identity, and helped prevent claim denials
    • The ability to interoperate/interface with their core hospital information system is a key benefit of RelayClearance™
  • Agreed that RelayClearance™ is effective at helping them transition to Value-based Care.
  • Estimated registration accuracy:
    • After using RelayClearance™: 91-95%
    • Prior to using RelayClearance™: 71-80%
  • Increased their point of service collections by more than 25% since using RelayClearance™.
  • Aspects superior to other systems in the market:
    • Features/functionality
    • Ease of use
    • Customer Service
    • Configurability
    • Integration with other systems

Change Healthcare Customer Testimonial

In no more than a few sentences, what do you believe is the most beneficial aspect of Change Healthcare’s Medicaid PBS?

I believe that the most beneficial aspect of Change Healthcare’s assistance within the Medicaid arena would be the clinical knowledge and credentials of the staff.

Jan Wright, Pharmacy Operations Manager, State of Maine

More to Explore

About Change Healthcare

Change Healthcare is a provider of revenue and payment cycle management and clinical information exchange solutions, connecting payers, providers, and patients in the U.S. healthcare system.

Change Healthcare Website   Change Healthcare Website