Emburse Certify Frontwave Credit Union Improves Efficiency & Gains Oversight Using Certify

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Certify by Emburse Case Study

Frontwave Credit Union Improves Efficiency & Gains Oversight Using Certify

Introduction

This case study of Frontwave Credit Union is based on an August 2020 survey of Certify by Emburse customers by TechValidate, a 3rd-party research service.

“It is EASY to do my expense reports now!” —Carrie Foster, CFO, Frontwave Credit Union

Challenges

Before selecting Certify, Frontwave Credit Union struggled with the following challenges that lead them to evaluate and ultimately choose Certify:

Poor control over employee spend
No visibility into corporate card reconciliation
Data errors with manual data entry process
Timely submission of reimbursable expenses and corporate card expenses
Lack of data and reports to help drive insights to improve business impact
Long reimbursement times
Inability to audit expense reports to ensure policy compliance

Use Case

Frontwav Credit Union said they were extremely satisfied or very satisfied with Certify’s ability to:

reduce errors caused by manual data entry: extremely satisfied
increase visibility into spend: extremely satisfied
help ensure policy compliance: extremely satisfied
improve the ability to make data-driven decisions and contribute to business KPIs.: extremely satisfied
reimburse expenses faster: extremely satisfied
save time by automating manual tasks: extremely satisfied
provide better oversight into costs and expenses: extremely satisfied

Frontwave Credit Union said they find the following aspects of Certify extremely valuable or very valuable *

expense report creation speed

instantAudit (automatic expense audit feature)

receipt capture
ease of use
reportExecutive (automatic report creation)
mobile app
best-in-class support & training
system reliability

Results

Frontwave Credit Union saw a return on their investment in just 4-6 months.

Frontwave Credit Union rated Certify best-in-class than other vendors for:

policy control
expense report creation speed
credit card reconciliation
ease of use
mobile app
support & training
system reliability

Frontwave Credit Union strongly agreed with the following statements:

Certify partners with us in implementing our vision and helping us to achieve our business objectives and strategic goal
Certify helps us better predict spend
Certify support is best-in-class
Certify removes manual work and allows our finance team to be more strategic
Certify helps us automate previously manual work and support a remote workforce

According to Frontwave Credit Union, Certify has helped them:

Save finance team’s time so they can focus on more meaningful and strategic work
Increase productivity by automating mundane, manual tasks
Improve employee morale and work-life balance
Reduce stress associated with expense and/or invoice management
Enable remote work with cloud-based, paperless solutions

On average, Frontwave Credit Union said they saved 10+ hours/month since using Certify.

TechValidate Research on Emburse Certify

Frontwave Credit Union Improves Efficiency & Gains Oversight Using Certify

Introduction

Challenges

Use Case

Results

Company Profile

About Certify by Emburse

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