TechValidate Research on Emburse Certify

These pages present data that TechValidate has sourced via direct research with verified customers and users of Emburse Certify. TechValidate stands behind the authenticity of all published data. Learn more »



183 Customers Surveyed

1,883 Data Points Collected

59 Published TechFacts

6 Published Charts

10 Published Case Studies



Selected Research Highlights


Certify by Emburse Customer Research

Former Concur customers saw a return on their investment in Certify in:

2-4 months
29%
1-2 months
18%
10-12 months
18%
0-2 weeks
12%
1 year +
12%
4-6 months
12%
2-4 weeks
0%
7-9 months
0%

Certify by Emburse Customer Research

Top Expense Management Business Challenges for Manufacturing Companies

What were the business challenge(s) that led you to evaluate and ultimately select Certify?

Timely submission of reimbursable expenses
58%
Timely submission of corporate card expenses
45%
Data errors with manual data entry process
39%

Certify by Emburse Customer Statistic

94% of customers who previously used Concur rated Certify’s ease of use as better when compared to Concur’s.

94%

Certify by Emburse Customer Statistic

71% of customers who previously used Concur said that they found Certify’s best-in-class support & training very valuable

Certify by Emburse Case Study

Frontwave Credit Union Improves Efficiency & Gains Oversight Using Certify

Introduction

This case study of Frontwave Credit Union is based on an August 2020 survey of Certify by Emburse customers by TechValidate, a 3rd-party research service.

“It is EASY to do my expense reports now!” —Carrie Foster, CFO, Frontwave Credit Union

Challenges

Before selecting Certify, Frontwave Credit Union struggled with the following challenges that lead them to evaluate and ultimately choose Certify:

  • Poor control over employee spend
  • No visibility into corporate card reconciliation
  • Data errors with manual data entry process
  • Timely submission of reimbursable expenses and corporate card expenses
  • Lack of data and reports to help drive insights to improve business impact
  • Long reimbursement times
  • Inability to audit expense reports to ensure policy compliance

Use Case

Frontwav Credit Union said they were extremely satisfied or very satisfied with Certify’s ability to:

  • reduce errors caused by manual data entry: extremely satisfied
  • increase visibility into spend: extremely satisfied
  • help ensure policy compliance: extremely satisfied
  • improve the ability to make data-driven decisions and contribute to business KPIs.: extremely satisfied
  • reimburse expenses faster: extremely satisfied
  • save time by automating manual tasks: extremely satisfied
  • provide better oversight into costs and expenses: extremely satisfied

Frontwave Credit Union said they find the following aspects of Certify extremely valuable or very valuable *

  • expense report creation speed
  • instantAudit (automatic expense audit feature)
    • receipt capture
    • ease of use
    • reportExecutive (automatic report creation)
    • mobile app
    • best-in-class support & training
    • system reliability
  • Results

    Frontwave Credit Union saw a return on their investment in just 4-6 months.

    Frontwave Credit Union rated Certify best-in-class than other vendors for:

    • policy control
    • expense report creation speed
    • credit card reconciliation
    • ease of use
    • mobile app
    • support & training
    • system reliability

    Frontwave Credit Union strongly agreed with the following statements:

    • Certify partners with us in implementing our vision and helping us to achieve our business objectives and strategic goal
    • Certify helps us better predict spend
    • Certify support is best-in-class
    • Certify removes manual work and allows our finance team to be more strategic
    • Certify helps us automate previously manual work and support a remote workforce

    According to Frontwave Credit Union, Certify has helped them:

    • Save finance team’s time so they can focus on more meaningful and strategic work
    • Increase productivity by automating mundane, manual tasks
    • Improve employee morale and work-life balance
    • Reduce stress associated with expense and/or invoice management
    • Enable remote work with cloud-based, paperless solutions

    On average, Frontwave Credit Union said they saved 10+ hours/month since using Certify.

    Certify by Emburse Case Study

    Vanguard Pharma, nearly a decade of success on Certify

    Introduction

    This case study of Vanguard Pharma is based on an August 2020 survey of Certify by Emburse customers by TechValidate, a 3rd-party research service.

    “We have been a customer for 9 years and have been happy” – Joanne Troutman, Director of Finance

    Challenges

    Vanguard Pharma struggled to control their expense management process before selecting Certify by Emburse.

    Before using Certify, Vanguard Pharma’s top business challenges were:

    • Poor control over employee spend
    • Timely submission of reimbursable expenses
    • Inability to audit expense reports to ensure policy compliance

    Before selecting Certify, Vanguard Pharma used Concur and Spreadsheets.

    Use Case

    The key features and functionalities of Certify by Emburse that Vanguard Pharma uses and finds extremely valuable or very valuable:

    • Policy control & enforcement
    • Expense report creation speed
    • instantAudit (automatic expense audit feature)
    • Receipt capture
    • Ease of use
    • reportExecutive (automatic report creation)
    • Mobile app
    • System reliability

    Vanguard Pharma said they were extremely satisfied or very satisfied with the following Certify capabilities:

    • Reduce errors caused by manual data entry
    • Increase visibility into spend
    • Help ensure policy compliance
    • Improve the ability to make data-driven decisions and contribute to business KPIs
    • Reimburse expenses faster
    • Save time by automating manual tasks
    • Provide better oversight into costs and expenses

    Results

    Vanguard Pharma achieved the following results with Certify by Emburse:

    • Saw a return on their investment within 2-4 months.

    Compared to other vendors that Vanguard Pharma have used, Certify ranked better in the following categories:

    • Ease of use
    • Support & training

    Vanguard Pharma said they agree to the the following statements:

    • Certify partners with us in implementing our vision and helping us to achieve our business objectives and strategic goal
    • Certify helps us better predict spend
    • Certify support is best-in-class
    • Certify removes manual work and allows our finance team to be more strategic
    • Certify helps us automate previously manual work and support a remote workforce

    Vanguard Pharma said Certify has helped them:

    • Save finance teams time so they can focus on more meaningful and strategic work
    • Increase productivity by automating mundane, manual tasks
    • Improve employee morale and work-life balance
    • Reduce stress associated with expense and/or invoice management
    • Enable remote work with cloud-based, paperless solutions

    Vanguard Pharma’s finance team has saved 10+ hours/monthsince using Certify.



    More to Explore



    About Emburse Certify

    Certify is the leading online spend management solution for companies of all sizes. Organizations worldwide book travel, complete expense reports, and digitize the procure-to-pay process quickly and easily using Certify cloud and mobile applications. For more information about Certify, please visit www.certify.com.

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