TechValidate Research on Emburse Certify

These pages present data that TechValidate has sourced via direct research with verified customers and users of Emburse Certify. TechValidate stands behind the authenticity of all published data. Learn more »



183 Customers Surveyed

1,883 Data Points Collected

61 Published TechFacts

6 Published Charts

10 Published Case Studies



Selected Research Highlights


Certify by Emburse Customer Statistic

Time Savings Off of Concur

71% of customers who previously used Concur have saved 10 or less hours a month since using Certify

71%

Certify by Emburse Case Study

Small Business Financial Services Company Sees ROI in less than a month with Certify

Introduction

This case study of a small business financial services company is based on an August 2020 survey of Certify customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Certify has created time savings and provided excellent reporting.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Certify by Emburse:

Prior to using Certify, this financial services customer struggled with:

  • Timely submission of reimbursable expenses
  • Timely submission of corporate card expenses
  • Long reimbursement times

Use Case

This financial services customer said they were very satisfied or extremely satisfied with the following aspects of Certify:

  • Reduce errors caused by manual data entry
  • Increase visibility into spend
  • Help ensure policy compliance
    *Improve the ability to make data-driven decisions and contribute to business KPIs
  • Reimburse expenses faster
  • Save time by automating manual tasks
  • Provide better oversight into costs and expenses

This financial services customer said they find the following functionality extremely valuable from Certify:

  • Expense report creation speed
  • Receipt capture
  • Ease of use
  • Mobile app
  • System reliability

Results

The surveyed company achieved the following results with Certify by Emburse:

Compared to other vendors this customer used, they rated Certify as Significantly Better or Best in Class:

  • Policy control
  • Expense report creation speed
  • Credit card reconciliation
  • Ease of use
  • Mobile app
  • Support & training
  • System reliability

This financial services customer said they strongly agree with the following statements:

  • Certify helps us better predict spend
  • Certify support is best-in-class
  • Certify removes manual work and allows our finance team to be more strategic
  • Certify helps us automate previously manual work and support a remote workforce

This customer said that Certify has helped achieve the following results

  • Save finance teams time so they can focus on more meaningful and strategic work
  • Increase productivity by automating mundane, manual tasks
  • Improve employee morale and work-life balance
  • Reduce stress associated with expense and/or invoice management
  • Enable remote work with cloud-based, paperless solutions

Since using Certify, this customer said their finance team has saved between 2-4 hours a month and they saw a return on their investment in under 1 month

Certify by Emburse Case Study

Frontwave Credit Union Improves Efficiency & Gains Oversight Using Certify

Introduction

This case study of Frontwave Credit Union is based on an August 2020 survey of Certify by Emburse customers by TechValidate, a 3rd-party research service.

“It is EASY to do my expense reports now!” —Carrie Foster, CFO, Frontwave Credit Union

Challenges

Before selecting Certify, Frontwave Credit Union struggled with the following challenges that lead them to evaluate and ultimately choose Certify:

  • Poor control over employee spend
  • No visibility into corporate card reconciliation
  • Data errors with manual data entry process
  • Timely submission of reimbursable expenses and corporate card expenses
  • Lack of data and reports to help drive insights to improve business impact
  • Long reimbursement times
  • Inability to audit expense reports to ensure policy compliance

Use Case

Frontwav Credit Union said they were extremely satisfied or very satisfied with Certify’s ability to:

  • reduce errors caused by manual data entry: extremely satisfied
  • increase visibility into spend: extremely satisfied
  • help ensure policy compliance: extremely satisfied
  • improve the ability to make data-driven decisions and contribute to business KPIs.: extremely satisfied
  • reimburse expenses faster: extremely satisfied
  • save time by automating manual tasks: extremely satisfied
  • provide better oversight into costs and expenses: extremely satisfied

Frontwave Credit Union said they find the following aspects of Certify extremely valuable or very valuable *

  • expense report creation speed
  • instantAudit (automatic expense audit feature)
    • receipt capture
    • ease of use
    • reportExecutive (automatic report creation)
    • mobile app
    • best-in-class support & training
    • system reliability
  • Results

    Frontwave Credit Union saw a return on their investment in just 4-6 months.

    Frontwave Credit Union rated Certify best-in-class than other vendors for:

    • policy control
    • expense report creation speed
    • credit card reconciliation
    • ease of use
    • mobile app
    • support & training
    • system reliability

    Frontwave Credit Union strongly agreed with the following statements:

    • Certify partners with us in implementing our vision and helping us to achieve our business objectives and strategic goal
    • Certify helps us better predict spend
    • Certify support is best-in-class
    • Certify removes manual work and allows our finance team to be more strategic
    • Certify helps us automate previously manual work and support a remote workforce

    According to Frontwave Credit Union, Certify has helped them:

    • Save finance team’s time so they can focus on more meaningful and strategic work
    • Increase productivity by automating mundane, manual tasks
    • Improve employee morale and work-life balance
    • Reduce stress associated with expense and/or invoice management
    • Enable remote work with cloud-based, paperless solutions

    On average, Frontwave Credit Union said they saved 10+ hours/month since using Certify.

    Certify by Emburse Customer Research

    We saw a return on our investment in Certify in:

    1-2 months
    22%
    4-6 months
    18%
    2-4 months
    15%
    1 year +
    13%
    0-2 weeks
    10%
    10-12 months
    10%
    7-9 months
    7%
    2-4 weeks
    6%

    Certify by Emburse Customer Research

    Addressing Customers Top Business Challenges

    What were the business challenges that led you to Certify?

    Timely submission of reimbursable expenses
    59%
    Timely submission of corporate card expenses
    44%
    Data errors with manual data entry process
    39%

    Certify by Emburse Customer Statistic

    78% of customers who previously used a manual solution have saved 10 hours or less a month since switching to Certify

    78%


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    About Emburse Certify

    Certify is the leading online spend management solution for companies of all sizes. Organizations worldwide book travel, complete expense reports, and digitize the procure-to-pay process quickly and easily using Certify cloud and mobile applications. For more information about Certify, please visit www.certify.com.

      Emburse Website