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TechValidate Research on CellTrak Technologies

These pages present data that TechValidate has sourced via direct research with verified customers and users of CellTrak Technologies. TechValidate stands behind the authenticity of all published data. Learn more »



430 Customers Surveyed

3,375 Data Points Collected

34 Published TechFacts

3 Published Charts

23 Published Case Studies



Selected Research Highlights


CellTrak Technologies Customer Research

What is your primary method of training staff today?

In person, in the field In person, in the office On-line, instructor led On-line, self-guided
Licensed caregivers

29%

67%

0%

4%

Other caregivers

31%

63%

2%

4%

Caregiver supervisors

12%

80%

4%

4%

Schedulers, Operations staff

8%

84%

4%

4%

Care coordinators

12%

84%

2%

2%

CellTrak Technologies Customer Statistic

Increase Productivity

83% of customers say CellTrak increased their productivity.

83%

CellTrak Technologies Customer Research

How would you prefer to train your staff if you could achieve the same level of compliance and comprehension?

In person, in the field In person, in the office On-line, instructor led On-line, self-guided
Licensed caregivers

24%

31%

10%

35%

Other caregivers

23%

27%

15%

35%

Caregiver supervisors

10%

38%

18%

34%

Schedulers, Operations staff

6%

40%

18%

36%

Care coordinators

4%

40%

18%

38%

Case Study: Medium Enterprise Health Care Company

Introduction

This case study of a medium enterprise health care company is based on a February 2016 survey of CellTrak Technologies customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With CellTrak, we’ve improved our ability to track aide documentation as well as automate the billing process.”

Challenges

  • Chose CellTrak for the following reasons:
    • Electronic visit verification
    • Compliance regulations
    • Documentation at the point-of-care
    • Automate workflow

Use Case

  • Rates the following features as valuable to their organization:
    • Electronic visit verification
    • Up-to-date schedules and care/service plans
    • Point-of-care documentation of care/service plans
    • Interface with EMR
    • Mileage calculations
  • The following disciplines use CellTrak in the field for their organization:
    • Para-professionals/Aides/PSWs

Results

  • Evaluated the following system/option before choosing CellTrak:
    • EMR vendor ‘s mobile solution
  • Rates the following CellTrak capabilities compared to the competition:
    • Electronic visit verification: best in class
    • Care/services delivery proof: best in class
    • Accurate mileage calculations: significantly better
    • Field staff monitoring: best in class
    • Up-to-date schedules/plans: best in class
  • Realized the following benefits after deploying CellTrak:
    • Improved the efficiency of business processes
    • Improved care/service plan compliance
    • Improved compliance with regulations
  • Decreased the amount of manual processes or paperwork for their field staff by 25-50%.

CellTrak Technologies Case Study

Small Business Health Care Company

Introduction

This case study of a small business health care company is based on an August 2016 survey of CellTrak Technologies customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CellTrak understands our business processes and was consultative throughout the implementation process.”

- Decreased mix up in scheduling
- Increase in completion of HHA care plan
- Increased time spent with patients

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CellTrak Technologies:

  • Scheduling was both time-consuming and difficult because without GPS, the company did not know locations of their caregivers.

Use Case

CellTrak’s skilled trainers met the needs of this small business health care company’s operational staff. Staff members were able to choose how and when they were trained, which enabled them to have the necessary flexibility to adopt the new mobile device and learn its processes. Trainers teaching staff the importance of data from the Operational Team portal also made their implementation of CellTrak successful.

In addition to completing instructor-led training about the new devices, CellTrak’s train-the-trainer method helped familiarize staff with the devices. Live webinars, CellTrak University, and supplemental training materials were helpful resources for transitioning from old systems to new software.

Results

After successfully implementing CellTrak, this small business health care company reduced under-serving and over-serving clients and also recognized reduced late starts and missed visits. Regulation compliance improved. The company improved productivity by 30-40% because caregiver visits increased with the adoption of CellTrak.

CellTrak Technologies Customer Testimonial

Operationally, our field staff no longer has to travel long distances to bring paperwork into the office. CellTrak gives daily and weekly totals and lets us know in real time if something is off.

Traci Markowsky, IT Administrator, Hospice of Siouxland



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About CellTrak Technologies

CellTrak’s complete, integrated software-as-a-service solution facilitates care delivery and real-time field force management; automates data collection; and provides information for business and care optimization. It includes apps for all types of caregivers that run on the leading mobile devices; portals for efficient, coordinated care delivery by a distributed workforce; interfaces to EHRs and back office systems; and services to support adoption and optimization.

CellTrak Technologies Website   CellTrak Technologies Website