Celigo Digital Networks Australia

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Celigo Case Study

Digital Networks Australia

Introduction

This case study of Digital Networks Australia is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“Celigo made a huge impact with respect to the product sync, automation, and syncing of our order data in an efficient manner. No more CSV uploads! Tasks that took hours took only a few minutes using Celigo. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

The following were the challenge that made them initially look for an integration solution.
- Too many manual processes
- Data silos impacting business operations
- Inefficient use of resources
- Growing partner/customer requirement for better integration

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

When comparing Celigo to other vendors, they ranked how important the following were:
- Ease of use: Important
- Pre-built integrations: Very Important
- Monitoring and error management: Important
- Ability to scale: Very Important
- Features/functionality of integrator.io (iPaaS) platform: Very Important
They also explored the following before selecting Celigo:
- Do it ourselves/hire consultant
They are automating the following by using Celigo:
- Order processing
- Product Syncing between our CRM and website
In the next 6-12 months they are planning to automate the following using integration through any method:
- IT Management/DevOps

Results

The surveyed company achieved the following results with Celigo:

Has done the following with Celigo in place:
- Expand/grow without adding a ton of people
- Moved resources to high value areas
- Reduced their operational costs through efficiency gains
- Improved their customer experience
- Improved their data quality
They estimate > $50k cost savings or revenue growth tied to the implementation of Celigo.
Estimates it took More than a year to achieve value with Celigo.

TechValidate Research on Celigo

Digital Networks Australia

Introduction

Challenges

Use Case

Results

Company Profile

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