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TechValidate Research on Caremerge

10 Charts


Caremerge Customer Research

We Asked Older Adults:

Which of the following social media platforms do you use at least once a week?

Facebook
63%
LinkedIn
10%
Pinterest
10%
Instagram
7%
Twitter
5%

Caremerge Customer Research

We Asked Older Adults:

What is typically your biggest challenge with technology?

No big challenges
44%
Navigation is difficult
30%
Too hard to learn
18%
Too difficult to find what you are looking for
16%
Find it difficult to read
10%
Always need someone
6%
Too much of a financial investment
6%

Caremerge Customer Research

We Asked Older Adults Who Use iPads:

How do you search for information on the internet?

Search engine ( Google, yahoo, bing)
87%
Type it in the search bar
77%
Siri or other voice activated system on a mobile device
32%
Alexa, Google home, or other home voice recognition device
16%

Older Adults in Technology

We Asked Older Adults:

Which of the following social media platforms do you use at least once a week?

Facebook
63%
LinkedIn
11%
Pinterest
11%
Instagram
7%
Twitter
5%
Snapchat
2%

Older Adults in Technology

We Asked Older Adults:

What are the most common reasons you use technology?

Send emails
92%
Find information
83%
Manage daily life (pay bills, transport, organize calendar)
56%
Make phone calls to family / friends
52%
Send text messages to family / friends
51%
Read the news
50%
Social Media
21%

Older Adults in Technology

We asked Older Adults:

What are the most common reasons you use technology?

Send emails
92%
Find information
83%
Manage daily life (pay bills, transport, organize calendar)
56%
Make phone calls to family / friends
52%
Send text messages to family / friends
51%
Read the news
50%
Social Media
21%

Caremerge Customer Research

We Asked Older Adults:

How often do you go online?

Several times per day: 81%
Once everyday: 13%
3-5 times per week: 6%
Once a month: 1%

Caremerge Customer Research

Caremerge Benefits

What benefits have your residents seen because your community uses Caremerge?

Increased engagement with technology
58%
Increased knowledge about community activities and events
56%
Their families are more informed about their activities within the community
40%
Their families feel more of a connection to their daily lives
38%
Increased awareness of last minute announcements and updates
34%
It’s easier for them to sign up for scheduled events
26%
Residents can access general community information on their own, without contacting staff members
24%

Caremerge Customer Research

What operational benefits has your organization seen following the deployment of Caremerge?

Easier Communication among families, residents, and staff
80%
Increased use of technology throughout the community
60%
Increased Communication between families and residents
20%
It has enabled successful regulatory compliance
20%

Caremerge Customer Research

What operational benefits has your organization seen following the deployment of Caremerge?

Easier Communication among families, residents, and staff
52%
Increased use of technology throughout the community
50%
It has reduced the use of paper throughout the community
44%
It has increased Staff productivity
29%
Increased Communication between families and residents
28%
It has enabled successful regulatory compliance
28%
It has improved employee job satisfaction
15%
Increased staff retention
4%



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