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TechValidate Research on Caremerge

These pages present data that TechValidate has sourced via direct research with verified customers and users of Caremerge. TechValidate stands behind the authenticity of all published data. Learn more »



2,095 Customers Surveyed

13,675 Data Points Collected

80 Published TechFacts

10 Published Charts

7 Published Case Studies



Selected Research Highlights


Caremerge Customer Statistic

Did You Know?

52% of older adults most frequently go online to make phone calls to family/friends.

52%

Caremerge Case Study

St. John’s Lutheran Ministries

Introduction

This case study of St. John’s Lutheran Ministries is based on an April 2017 survey of Caremerge customers by TechValidate, a 3rd-party research service.

“Caremerge has made communication and knowledge more convenient and efficient. Faster way of sending information and messages throughout the staff for better care.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Caremerge:

  • Role has changed in the following ways with Caremerge:
    • More efficiency in their role
    • Improved communication within the community
    • Better relationships with residents
    • Created organizational efficiency
  • Organization benefitted in the following ways by using Caremerge:
    • Staff productivity
    • Communication among families, residents, and staff
    • Use of paper throughout the community
  • Residents benefitted in the following areas with Caremerge:
    • Increased knowledge about community activities and events
  • Resident’s family members benefitted in the following ways with Caremerge:
    • Increased knowledge about community activities and events
    • Easier access to community information

Use Case

The key features and functionalities of Caremerge that the surveyed organization uses:

  • Had the following experiences with using Caremerge products:
    • Community Engagement: Easy to Use
    • Clinical Solutions: Very Easy to Use
    • Calendar Central: Very Easy to Use

Results

The surveyed organization achieved the following results with Caremerge:

  • Increased scheduling efficiency by 50-74% with Calendar Central.
  • Increased communication between staff and families of residents by 50-74% with Caremerge.

Caremerge Case Study

Pathway Senior Living

Introduction

This case study of Pathway Senior Living is based on an April 2017 survey of Caremerge customers by TechValidate, a 3rd-party research service.

“It allows each nurse to communicate effectively as well as provide optimal care to each resident.”

“It helps to create more standardized care and allows us to exercise cost effectiveness by creating less paperwork, therefore, lowering the costs.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Caremerge:

  • Role has changed in the following ways with Caremerge:
    • More efficiency in their role
    • Improved communication within the community
    • Better relationships with residents
    • Better relationships with the families of residents
    • Saved money on other operational costs (printing, phone calls, etc)
    • Created organizational efficiency
  • Organization benefitted in the following ways by using Caremerge:
    • Successful regulatory compliance
    • Staff productivity
    • Communication among families, residents, and staff
    • Communication between families and residents
    • Technology throughout the community
    • Use of paper throughout the community
    • Employee job satisfaction
    • Staff retention
  • Residents benefitted in the following areas with Caremerge:
    • Increased engagement with technology
    • Increased knowledge about community activities and events
    • Increased awareness of last minute announcements and updates
    • Improved access to general community information on their own, without contacting staff members
    • Improved their families being informed about their activities within the community
    • Improved their families having more of a connection to their daily lives
    • Realized easier event sign ups
  • Resident’s family members benefitted in the following ways with Caremerge:
    • Greater sense of trust that their loved one is being taken care of
    • Confidence that their loved one is enjoying various activities every day
    • Increased knowledge about community activities and events
    • It creates the feeling of closeness despite long distances
    • Easier access to community information
    • Greater access to staff to ask questions
    • Better relationships with staff
    • Reduced guilt that their loved one is living separately

Use Case

The key features and functionalities of Caremerge that the surveyed company uses:

  • Had the following experience’s with using Caremerge products:
    • Family Engagement: the Best to Use
    • Community Engagement: the Best to Use
    • Clinical Solutions: the Best to Use
    • Calendar Central: the Best to Use

Results

The surveyed company achieved the following results with Caremerge:

  • Increased scheduling efficiency by > 75% with Calendar Central.
  • Increased communication between staff and families of residents by > 75% with Caremerge.

Caremerge Customer Research

What operational benefits has your organization seen following the deployment of Caremerge?

Easier Communication among families, residents, and staff
80%
Increased use of technology throughout the community
60%
Increased Communication between families and residents
20%
It has enabled successful regulatory compliance
20%

Caremerge Customer Testimonial

It is so easy user friendly for everyone!! It has increased staff communication greatly just with using calendars across all of our buildings!! I have seen a lot of excitement from residents in our community and interaction with the Caremerge screen!! They love this for getting announcements, seeing our menu for the week, checking to see if I added fun pictures from events and the fact that they can check this on their own in the comfort of their own homes!! Excited to see where else this can go for our company with communication!!

Tristan Smeins, Independent Living Resident Coordinator, Western Home Communities

Older Adults in Technology

We Asked Older Adults:

Which of the following social media platforms do you use at least once a week?

Facebook
63%
LinkedIn
11%
Pinterest
11%
Instagram
7%
Twitter
5%
Snapchat
2%


More to Explore



About Caremerge

Caremerge is an operational platform that connects families, residents and staff. Caremerge helps senior living organizations drive better outcomes, increase census and reduce costs by providing teams with easy-to-use technology that connects and engages residents and their families and effectively shares information with care providers across a resident’s care network.

  Caremerge Website