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TechValidate Research on Caremerge

These pages present data that TechValidate has sourced via direct research with verified customers and users of Caremerge. TechValidate stands behind the authenticity of all published data. Learn more »



1,477 Customers Surveyed

10,475 Data Points Collected

80 Published TechFacts

10 Published Charts

7 Published Case Studies



Selected Research Highlights


Caremerge Customer Testimonial

Calendar Central Customer Testimonial

Caremerge has saved me a lot of time, from being able to repeat activities every week and not having to add them one at a time, to taking attendance with a click of a button, to just being able to see what’s coming up with just a glance.

Artistic Director, Senior Living Community

Caremerge Customer Research

What operational benefits has your organization seen following the deployment of Caremerge?

Easier Communication among families, residents, and staff
52%
Increased use of technology throughout the community
50%
It has reduced the use of paper throughout the community
44%
It has increased Staff productivity
29%
Increased Communication between families and residents
28%
It has enabled successful regulatory compliance
28%
It has improved employee job satisfaction
15%
Increased staff retention
4%

Caremerge Case Study

Pathway Senior Living

Introduction

This case study of Pathway Senior Living is based on an April 2017 survey of Caremerge customers by TechValidate, a 3rd-party research service.

“It allows each nurse to communicate effectively as well as provide optimal care to each resident.”

“It helps to create more standardized care and allows us to exercise cost effectiveness by creating less paperwork, therefore, lowering the costs.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Caremerge:

  • Role has changed in the following ways with Caremerge:
    • More efficiency in their role
    • Improved communication within the community
    • Better relationships with residents
    • Better relationships with the families of residents
    • Saved money on other operational costs (printing, phone calls, etc)
    • Created organizational efficiency
  • Organization benefitted in the following ways by using Caremerge:
    • Successful regulatory compliance
    • Staff productivity
    • Communication among families, residents, and staff
    • Communication between families and residents
    • Technology throughout the community
    • Use of paper throughout the community
    • Employee job satisfaction
    • Staff retention
  • Residents benefitted in the following areas with Caremerge:
    • Increased engagement with technology
    • Increased knowledge about community activities and events
    • Increased awareness of last minute announcements and updates
    • Improved access to general community information on their own, without contacting staff members
    • Improved their families being informed about their activities within the community
    • Improved their families having more of a connection to their daily lives
    • Realized easier event sign ups
  • Resident’s family members benefitted in the following ways with Caremerge:
    • Greater sense of trust that their loved one is being taken care of
    • Confidence that their loved one is enjoying various activities every day
    • Increased knowledge about community activities and events
    • It creates the feeling of closeness despite long distances
    • Easier access to community information
    • Greater access to staff to ask questions
    • Better relationships with staff
    • Reduced guilt that their loved one is living separately

Use Case

The key features and functionalities of Caremerge that the surveyed company uses:

  • Had the following experience’s with using Caremerge products:
    • Family Engagement: the Best to Use
    • Community Engagement: the Best to Use
    • Clinical Solutions: the Best to Use
    • Calendar Central: the Best to Use

Results

The surveyed company achieved the following results with Caremerge:

  • Increased scheduling efficiency by > 75% with Calendar Central.
  • Increased communication between staff and families of residents by > 75% with Caremerge.

Caremerge Case Study

Introduction

This case study of a medium enterprise energy & utilities company is based on an April 2017 survey of Caremerge customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We are able to easily inform families about the programs their loved one has attended and what type.”

“It is a good way to track attendance and programs.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Caremerge:

  • Role has changed in the following ways with Caremerge:
    • Created organizational efficiency
    • A great way to track attendance for programs
  • Organization benefitted in the following way by using Caremerge:
    • Communication between families and residents
  • Residents benefitted in the following areas with Caremerge:
    • Increased knowledge about community activities and events
    • Improved their families being informed about their activities within the community
  • Resident’s family members benefitted in the following ways with Caremerge:
    • Greater sense of trust that their loved one is being taken care of
    • Confidence that their loved one is enjoying various activities every day
    • Increased knowledge about community activities and events

Use Case

The key features and functionalities of Caremerge that the surveyed company uses:

  • Had the following experience’s with using Caremerge products:
    • Family Engagement: Do Not Use
    • Community Engagement: Do Not Use
    • Clinical Solutions: Do Not Use
    • Calendar Central: Easy to Use

Results

The surveyed company achieved the following results with Caremerge:

  • Increased scheduling efficiency by 10-24% with Calendar Central.
  • Increased communication between staff and families of residents by 50-74% with Caremerge.

Older Adults in Technology

We Asked Older Adults:

What are the most common reasons you use technology?

Send emails
92%
Find information
83%
Manage daily life (pay bills, transport, organize calendar)
56%
Make phone calls to family / friends
52%
Send text messages to family / friends
51%
Read the news
50%
Social Media
21%

Caremerge Customer Satisfaction

We Recommend Caremerge

52% of surveyed users are likely to recommend Caremerge.*

52%


More to Explore



About Caremerge

Caremerge is an operational platform that connects families, residents and staff. Caremerge helps senior living organizations drive better outcomes, increase census and reduce costs by providing teams with easy-to-use technology that connects and engages residents and their families and effectively shares information with care providers across a resident’s care network.

  Caremerge Website