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TechValidate Research on Caremerge

These pages present data that TechValidate has sourced via direct research with verified customers and users of Caremerge. TechValidate stands behind the authenticity of all published data. Learn more »



1,194 Customers Surveyed

9,010 Data Points Collected

79 Published TechFacts

10 Published Charts

7 Published Case Studies



Selected Research Highlights


Caremerge Case Study

Introduction

This case study of a medium enterprise energy & utilities company is based on an April 2017 survey of Caremerge customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We are able to easily inform families about the programs their loved one has attended and what type.”

“It is a good way to track attendance and programs.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Caremerge:

  • Role has changed in the following ways with Caremerge:
    • Created organizational efficiency
    • A great way to track attendance for programs
  • Organization benefitted in the following way by using Caremerge:
    • Communication between families and residents
  • Residents benefitted in the following areas with Caremerge:
    • Increased knowledge about community activities and events
    • Improved their families being informed about their activities within the community
  • Resident’s family members benefitted in the following ways with Caremerge:
    • Greater sense of trust that their loved one is being taken care of
    • Confidence that their loved one is enjoying various activities every day
    • Increased knowledge about community activities and events

Use Case

The key features and functionalities of Caremerge that the surveyed company uses:

  • Had the following experience’s with using Caremerge products:
    • Family Engagement: Do Not Use
    • Community Engagement: Do Not Use
    • Clinical Solutions: Do Not Use
    • Calendar Central: Easy to Use

Results

The surveyed company achieved the following results with Caremerge:

  • Increased scheduling efficiency by 10-24% with Calendar Central.
  • Increased communication between staff and families of residents by 50-74% with Caremerge.

Older Adults in Technology

We Asked Older Adults:

What are the most common reasons you use technology?

Send emails
92%
Find information
83%
Manage daily life (pay bills, transport, organize calendar)
56%
Make phone calls to family / friends
52%
Send text messages to family / friends
51%
Read the news
50%
Social Media
21%

Caremerge Customer Testimonial

Caremerge Customer Testimonial

It has increased our organization in the community and continues to make things better with families and residents.

Caitlin Cooper, Administrative Services Manager, Vista Springs Edgewood

Caremerge Customer Research

What operational benefits has your organization seen following the deployment of Caremerge?

Easier Communication among families, residents, and staff
52%
Increased use of technology throughout the community
50%
It has reduced the use of paper throughout the community
44%
It has increased Staff productivity
29%
Increased Communication between families and residents
28%
It has enabled successful regulatory compliance
28%
It has improved employee job satisfaction
15%
Increased staff retention
4%

Caremerge Case Study

National Church Residences

Introduction

This case study of National Church Residences is based on an April 2017 survey of Caremerge customers by TechValidate, a 3rd-party research service.

“Caremerge has enabled us to more effectively communicate our daily activities to families. This has empowered staff to help their residents communicate with families via technology with the messaging system within Caremerge. This has improved the day to day for our residents which is always a win!”

“It has enabled our marketing team to be on the cutting edge to help families make the decision to leave their loved ones in our care.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Caremerge:

  • Role has changed in the following ways with Caremerge:
    • More efficiency in their role
    • Improved communication within the community
    • Better relationships with residents
    • Better relationships with the families of residents
  • Organization benefitted in the following ways by using Caremerge:
    • Communication among families, residents, and staff
    • Communication between families and residents
    • Technology throughout the community
  • Residents benefitted in the following areas with Caremerge:
    • Increased engagement with technology
    • Increased awareness of last minute announcements and updates
    • Improved their families being informed about their activities within the community
    • Improved their families having more of a connection to their daily lives
  • Resident’s family members benefitted in the following ways with Caremerge:
    • Greater sense of trust that their loved one is being taken care of
    • Confidence that their loved one is enjoying various activities every day
    • Increased knowledge about community activities and events
    • It creates the feeling of closeness despite long distances
    • Easier access to community information
    • Greater access to staff to ask questions
    • Better relationships with staff
    • Reduced guilt that their loved one is living separately

Use Case

The key features and functionalities of Caremerge that the surveyed company uses:

  • Had the following experience’s with using Caremerge products:
    • Family Engagement: the Best to Use
    • Community Engagement: Easy to Use
    • Calendar Central: the Best to Use

Results

The surveyed company achieved the following results with Caremerge:

  • Increased scheduling efficiency by 50-74% with Calendar Central.
  • Increased communication between staff and families of residents by > 75% with Caremerge.

Caremerge Customer Satisfaction

We Recommend Caremerge

52% of surveyed users are likely to recommend Caremerge.*

52%


More to Explore



About Caremerge

Caremerge is an operational platform that connects families, residents and staff. Caremerge helps senior living organizations drive better outcomes, increase census and reduce costs by providing teams with easy-to-use technology that connects and engages residents and their families and effectively shares information with care providers across a resident’s care network.

  Caremerge Website