TechValidate Research on Carbonite

These pages present data that TechValidate has sourced via direct research with verified customers and users of Carbonite. TechValidate stands behind the authenticity of all published data. Learn more »

329 Customers Surveyed

2,793 Data Points Collected

5 Published TechFacts

14 Published Charts

85 Published Case Studies

Selected Research Highlights

Carbonite Migrate Customer Research

Most common Carbonite Migrate customer systems:

What server operating systems, databases and virtual environments do you have deployed?

Windows Server
Microsoft SQL
Other cloud-based VM

Carbonite Case Study

RealTime Group


This case study of RealTime Group is based on a November 2016 survey of Carbonite customers by TechValidate, a 3rd-party research service.

“Carbonite Server allows me to have backups offsite and onsite at the same time.”


The primary reasons RealTime Group chose Carbonite Server as its backup and recovery solution:

  • Move backup to the cloud
  • Meet recovery time objective (RTO)/recovery point objective (RPO)
  • Consolidate multiple vendors

Use Case

RealTime Group evaluated the following other vendors before choosing Carbonite Server:

  • Datto
  • Veeam

The company rates the following Carbonite Server features compared to the competition:

  • Reliability: Better
  • Recovery capabilities: Better
  • Ease of use: Better
  • Customer support: Better
  • Platform support: Better

The organization’s IT environment is:

  • Physical and virtual mix

They have deployed the following server operating systems and virtual environments:

  • Linux (CentOS, Red Hat and SUSE)
  • Windows Server
  • VMware
  • Hyper-V


The RealTime Group achieved the following results with Carbonite Server:

  • Recovery time (RTA) met their RTO
  • Saved more than 25% in annual cost because Carbonite Server requires less IT resources to perform backup, recovery, and management

Carbonite Availability Customer Statistic

Business Continuity

Nearly half of surveyed customers chose Carbonite DoubleTake Availability™ because of its business continuity.

Carbonite Customer Testimonial

We’ve been able to successfully recover from a ransomware attack, and also a corrupted server. Those things alone made Carbonite worth it, let alone all of our files and folders we’ve been able to restore when they’ve been accidentally deleted, or when you need to go back to a previous version/save.

IT Administrator, Medium Enterprise Consumer Products Company

Carbonite Customer Research

Which data protection features do you use?

Employee self restore
Silent deploy
Global location tracking
Legal hold
Quick cache
Remote data access

Carbonite Case Study

Medium Enterprise Retail Company


This case study of a medium enterprise retail company is based on a February 2018 survey of Carbonite customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I’m a CIO and Carbonite Endpoint Protection allows me to sleep deeply. Protecting against data loss on VIP laptops has never been so non-intrusive and easy.”


The business challenges that led the profiled company to evaluate and ultimately select Carbonite:

  • Main reasons they decided to purchase an endpoint protection solution:
    • To protect sensitive financial information
    • To reduce the impact of lost/stolen devices
    • To comply with regulatory requirements
    • To mitigate against data breaches and ransomware

Use Case

The key features and functionalities of Carbonite that the surveyed company uses:

  • Needed to back up the following endpoints:
    • PCs (desktops and laptops)
  • Uses Carbonite’s/Datacastle’s vault in their configuration of Carbonite Endpoint Protection.
  • The following features are used for data protection:
    • Global location tracking
    • Local cache
  • Used Carbonite Endpoint Protection for the following:
    • To recover single files
    • To recover single devices


The surveyed company achieved the following results with Carbonite:

  • The main results achieved using Carbonite Endpoint Protection:
    • Maintained HIPAA compliance
    • Protected against data loss
    • Recovered from ransomware
  • Rated Carbonite Endpoint Protection’s features as compared to other vendors’ or in-house alternatives:
    • platform support: significantly better
    • speed: significantly better
    • customer support: significantly better
    • ease of use: best in class
    • price: significantly better

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