TechValidate Research on Carbonite

These pages present data that TechValidate has sourced via direct research with verified customers and users of Carbonite. TechValidate stands behind the authenticity of all published data. Learn more »

284 Customers Surveyed

2,402 Data Points Collected

72 Published Case Studies

Selected Research Highlights

Carbonite Case Study

Medium Enterprise Beverage Company


This case study of a medium enterprise beverage company is based on an April 2019 survey of Carbonite customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Carbonite helps give us peace of mind knowing our critical servers are protected.”


The business challenge that led the profiled company to evaluate and ultimately select Carbonite:

  • Protecting 1 TB of data on 4 servers.

Use Case

The key features and functionalities of Carbonite that the surveyed company uses:

  • Uses Carbonite for:
    • Disaster recovery
  • Using Carbonite to:
    • Minimize downtime
    • Minimize the impact of an outage
  • Systems:
    • Microsoft Windows servers


The surveyed company achieved the following results with Carbonite:

  • Results achieved:
    • Positive customer support
    • Performed successful DR tests
  • Rated Carbonite products compared to the competition:
    • Platform support: better
    • Speed + reliability: significantly better
    • Customer support: significantly better
    • Ease of use: significantly better
    • Price: significantly better

Carbonite Case Study

IT Services Group


This case study of IT Services Group is based on a December 2016 survey of Carbonite customers by TechValidate, a 3rd-party research service.

We expect to reduce our average backup windows by more than 75% with Carbonite Server.


Primary reasons Carbonite Server is a fit for IT Services Group’s customers:

  • Meets security and compliance regulations
  • Moves backup to the cloud
  • Meets their recovery time objective (RTO)/recovery point objective (RPO)
  • Remotely manages backups

Use Case

The key features and functionalities of IT Services Group’s customers’ IT environments are typically configured:

  • Single location
  • Virtualized
  • Replicated multi-site
  • Several remote and branch offices (ROBO)

The server operating systems and virtual environments their customers typically have deployed are:

  • Windows Server
  • VMware


  • Rates the following Carbonite Server features compared to the competition:
    • Reliability: Better
    • Recovery capabilities: Better
    • Platform support: Better
    • Customer support: Better
    • Ease of setup/deployment: Better
  • Agrees with the following statement, “The Carbonite Server installation and backup process is very easy and simple, not difficult and complex.”
  • Expects to reduce average backup windows by more than 75%

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