TechValidate Research on Carbonite

These pages present data that TechValidate has sourced via direct research with verified customers and users of Carbonite. TechValidate stands behind the authenticity of all published data. Learn more »



344 Customers Surveyed

2,912 Data Points Collected

6 Published TechFacts

14 Published Charts

85 Published Case Studies



Selected Research Highlights


Carbonite Customer Research

Most-used features of Carbonite endpoint:

Which data protection features do you use?

Employee self restore
67%
Silent deploy
50%
Global location tracking
17%
Legal hold
17%
Quick cache
17%
Remote data access
17%

Carbonite Migrate Customer Research

Most common Carbonite Migrate customer systems:

What server operating systems, databases and virtual environments do you have deployed?

Windows Server
94%
VMware
84%
Microsoft SQL
81%
Linux
65%
Azure
45%
Hyper-V
42%
Other cloud-based VM
23%
AWS
19%

Carbonite Availability Customer Statistic

65% of surveyed customers chose Carbonite DoubleTake Availability™ because of Carbonite’s disaster recovery.

65%

Carbonite Case Study

Medium Enterprise Consumer Products Company

Introduction

This case study of a medium enterprise consumer products company is based on a March 2019 survey of Carbonite customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We’ve been able to successfully recover from a ransomware attack, and also recover a server which became corrupt. Those things alone made Carbonite’s service worth it for us, let alone all of our files and folders we’ve been able to restore when they’ve been accidentally deleted, or when we need to go back to previous file versions.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Carbonite:

  • Protecting 4 TBs.
  • Migrated 2 systems.
  • Currently protecting 15 servers.

Use Case

The key features and functionalities of Carbonite that the surveyed company uses:

  • Uses Carbonite for:
    • Data migrations
    • Disaster recovery
    • Endpoint protection
    • Server backup
  • Using Carbonite to help with:
    • Defending against ransomware attacks
    • Minimizing downtime
    • Minimizing the impact of an outage
    • Performing a hardware refresh
    • Strengthening data protection
  • Systems:
    • Microsoft Windows servers
    • VMware

Results

The surveyed company achieved the following results with Carbonite:

  • Results achieved:
    • Positive customer support
    • Recovered data after an outage
    • Recovered data from a ransomware attack
    • Recovered data on damaged servers
    • Recovered data on lost/stolen endpoint devices
    • Reduced downtime
  • Rated Carbonite products compared to the competition:
    • Platform support: best in class
    • Speed + reliability: best in class
    • Customer support: best in class
    • Ease of use: better
    • Price: better

Carbonite Availability Customer Statistic

Business Continuity

Nearly half of surveyed customers chose Carbonite DoubleTake Availability™ because of its business continuity.

Carbonite Case Study

Global 500 Hospitality Company

Introduction

This case study of a Global 500 hospitality company is based on a February 2018 survey of Carbonite customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Carbonite Endpoint Protection provides us business continuity. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Carbonite:

  • Main reasons they decided to purchase an endpoint protection solution:
    • To restore accidentally deleted or corrupted files

Use Case

The key features and functionalities of Carbonite that the surveyed company uses:

  • Needed to back up the following endpoints:
    • Servers
  • Uses Carbonite’s/Datacastle’s vault in their configuration of Carbonite Endpoint Protection.
  • Used Carbonite Endpoint Protection for the following:
    • To recover single files

Results

The surveyed company achieved the following results with Carbonite:

  • The main results achieved using Carbonite Endpoint Protection:
    • Protected against data loss
  • Rated Carbonite Endpoint Protection’s features as compared to other vendors’ or in-house alternatives:
    • platform support: significantly better
    • speed: significantly better
    • customer support: better
    • ease of use: significantly better
    • price: significantly better


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