TechValidate Research on Calabrio ONE

32 Charts – Page 2 of 2


Calabrio Continues to be the Top Choice for WFO

What other vendors did you evaluate or use prior to choosing Calabrio?

NICE
37%
Verint
37%
Aspect
22%
inContact
16%
Genesys
16%
Interactive Intelligence
11%
Zoom
4%
Collab
2%

Why More Companies are Making the Switch to Calabrio

What were the top drivers behind your Calabrio purchase?

Contact center growth
49%
Upgrade or technology refresh
36%
Need to automate
28%
Standardizing across locations
21%
Unhappy with existing vendor
19%



More Research on Calabrio ONE