TechValidate Research on Calabrio ONE

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Calabrio ONE Customer Research

Customer Satisfaction is the Top Contact Center Metric

Which metrics do you use to correlate level of employee engagement to customer experience?

Customer Satisfaction (CSAT)
73%
First Contact Resolution (FCR)
46%
Net Promoter Score (NPS)
25%
Customer Effort Score (CES)
11%
Likelihood to Recommend (LTR)
11%
Source: TechValidate survey of 271 users of Calabrio ONE
Validated
  Published: Jul. 20, 2017   TVID: C5C-14C-318




About This Data

This data was sourced directly from verified users of Calabrio ONE by TechValidate.

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