TechValidate Research on Calabrio ONE

TechValidate Customer Research Library / Calabrio ONE / Charts /

Calabrio ONE Customer Research

Organizations are Investing in Employee Engagement in the Contact Center

In which ways have you invested in your contact center to better engage employees?

Improve training and skill development programs
73%
Enhance customer satisfaction-focused monitoring
69%
Deploy / reconfigure technology
59%
Enhance recognition and rewards programs
45%
Optimize recruiting and hiring
42%
Offer flexible work schedules / work from home
42%
Source: TechValidate survey of 283 users of Calabrio ONE
Validated
  Published: Jul. 20, 2017   TVID: B9F-D65-CCD




About This Data

This data was sourced directly from verified users of Calabrio ONE by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

Respondent Details


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