TechValidate Research on CA Services and Education

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Services and Education. TechValidate stands behind the authenticity of all published data. Learn more »

2,153 Customers Surveyed

16,836 Data Points Collected

74 Published TechFacts

46 Published Charts

8 Published Case Studies

Featured Research Collections for CA Services and Education

Curated collections and slideshows of TechValidate research data on CA Services and Education.

Selected Research Highlights

Case Study: State & Local Government


This case study of Arizona Dept of Administration is based on a March 2015 survey of CA Services customers by TechValidate, a 3rd-party research service.


  • Seek external professional services assistance:
    • Because they need external perspective and best practices
  • Primary criteria when contracting external professional services:
    • Ease of doing business
    • Overall cost
    • Services methodology
    • Track record of successful results

Use Case

  • Recently utilized CA professional services for the following CA product platform:
    • Cloud
  • Most seriously considered working with CA professional services for following a recent project where CA Services were utilized.


  • The following differentiated CA professional services from other options:
    • Better understanding of our needs
  • Experienced the following during their most recent project with CA Services:
    • Enhanced strategic direction or solution roadmap
    • Was able to complete their project faster with the help of CA professional services
  • Sees the following as advantages of working with CA Services:
    • Experience and expertise

CA Technologies Services & Education Customer Research

Workload Automation AE & DE –
Modalities Used and Preferred

What training modalities have you experienced for your CA Products? Which ones have you used and prefer?

Instructor Led Training (ILT)
Sandboxes – Virtual Environments without guides
Dynamic Labs (DL) – Virtual Environments with guides
Web-Based (WBT) – Conceptual (no interactivity)
Web-Based (WBT) – Including Demonstrations and Simulations

Used Used and Preferred

Instructor Led Training (ILT)
Dynamic Labs
WBT - Conceptual
WBT - with Demo/Simulation

CA AMS complemented our lack of skills in delivering what the business asks for.

IT Professional, Medium Enterprise Construction Company

CA Application Management Services Feedback

Customers cite the following as the top considerations in evaluating CA AMS: Technical expertise of CA AMS resources; Cost effectiveness of the offering; Breadth of services provided under contract.

Case Study: State & Local Government


This case study of a state & local government is based on a May 2015 survey of CA Technologies Education customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“CA Education increased the business value of the CA Solution purchased/in place.”


  • Challenges faced before deciding to use CA Education:
    • Their current solution not being used to full capacity
  • Hoped to achieve with CA Education:
    • Increased productivity

Use Case

  • Are needing a refresh on their CA Solution.
  • Options used for training on CA Solutions:
    • CA Education
  • Utilizes the following CA product platform with CA Education:
    • Mainframe


  • Rated the following areas in a Self Directed learning experience as:
    • Ease of use: extremely satisfied
    • Content value: extremely satisfied
    • Reinforcing exercises: extremely satisfied
    • Overall: extremely satisfied
  • Would like to see the following in future educational offerings:
    • Labs

CA Education Customer Research

What would be the ideal configuration of your learning experience?

Bundles that combine multiple learning approaches
2+ day Instructor-led sessions
Short self-directed pieces, purchased as I go
Short self-directed pieces, purchased as a bundle or subscription
1 day Instructor-led sessions

More to Explore

About CA Services and Education

CA Education offers a library of over 400 courses to help teams get the most from every CA solution. It’s learning designed with doing in mind—helping to improve user adoption and productivity, reduce reliance on external support and maximize investment.

CA Services and Education Website   CA Technologies Website