TechValidate Research on CA Services and Education

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Services and Education. TechValidate stands behind the authenticity of all published data. Learn more »



2,153 Customers Surveyed

16,836 Data Points Collected

74 Published TechFacts

46 Published Charts

8 Published Case Studies



Featured Research Collections for CA Services and Education

Curated collections and slideshows of TechValidate research data on CA Services and Education.



Selected Research Highlights


82% of surveyed IT organizations are confident that CA Application Management Services has increased the business value of their CA Solution.

Working with CA Services allowed us to map a strategic vision for monitoring and alerting with regard to application performance.

IT Manager, Global 500 Banking Company

Case Study: Macys.Com

Introduction

This case study of Macys.com is based on a August 2015 survey of CA Application Management Services (formerly known as Managed Services and Run-and-Operate Services) customers by TechValidate, a 3rd-party research service.

“The weekly meetings help keep the teams on track with all our deliverables, and creates a forum to discuss issues. The health checks are very helpful.”

Challenges

Chose CA Application Management Services because:

  • They were looking to more fully utilize their CA solutions
  • They lacked the headcount to meet their business objectives
  • They wanted to help with day-to-day administration, so their resources could focus on their company’s core competency

Use Case

Chose CA AMS because of its:

  • Cost effectiveness
  • Breadth of Services provided under contract
  • Technical expertise
  • Ability to provide remote support

Utilized CA AMS for:

  • CA Project and Portfolio Management

Results

Chose CA AMS over the other alternatives because of:

  • CA AMS resources had a better understanding of their needs
  • Better professional services partner based skills, best practices and execution
  • Stronger collaborative relationship between CA and their organization
  • Global delivery and follow the sun capabilities

Most valuable features from CA AMS:

  • Administration
  • Proactive monitoring
  • Help desk support (supplementary support services)
  • Health checks
  • Implementation and solution enhancements
  • Upgrades
  • Architectural guidance

Outcomes after using CA AMS:

  • Opportunity to achieve greater value from CA product(s)
  • Solution roadmap adopted

Saved up to 10% per week or more of their in-house staff’s time by using CA AMS.

Case Study: Large Enterprise Company

Introduction

This case study of BELL is based on a July 2015 survey of CA Application Management Services (formerly known as Managed Services and Run-and-Operate Services) customers by TechValidate, a 3rd-party research service.

“We were able to transfer head count from repeatable application administrative activities to other areas, helping us to reallocate key skilled resources onto other engagements.”

Challenges

Chose CA Application Management Services because:

  • They were looking to more fully utilize their CA solutions
  • They wanted to help with day-to-day administration, so their resources could focus on their company’s core competency

Use Case

Chose CA AMS because of its:

  • Cost effectiveness
  • Technical expertise of CA AMS staff

Utilized CA AMS for:

  • CA Project and Portfolio Management

Results

Chose CA AMS over the other alternatives because of:

  • CA AMS had a better understanding of its needs compared with other options

Most valuable features from CA AMS:

  • Proactive monitoring
  • Help desk support (supplementary support)

Outcome after using CA AMS:

  • Internal technical skills and best practices were enhanced

Saved up to 25% per week or more of their in-house staff’s time by using CA AMS.

CA Education Customer Research

What would be the ideal configuration of your learning experience?

Bundles that combine multiple learning approaches: 39%
2+ day Instructor-led sessions: 21%
Short self-directed pieces, purchased as I go: 16%
Short self-directed pieces, purchased as a bundle or subscription: 13%
1 day Instructor-led sessions: 7%
Other: 4%

Challenges Faced That Prompted Decision to use CA Education

Short implementation timeline
33%
Limited internal resources
51%
Internal resistance to a new solution
9%
Aggresive return on investment goals
12%
Current solution was not being used to full capacity, project was at risk
22%
Other
17%


More to Explore



About CA Services and Education

CA Education offers a library of over 400 courses to help teams get the most from every CA solution. It’s learning designed with doing in mind—helping to improve user adoption and productivity, reduce reliance on external support and maximize investment.

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