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TechValidate Research on CA Services and Education

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Services and Education. TechValidate stands behind the authenticity of all published data. Learn more »



2,153 Customers Surveyed

16,836 Data Points Collected

74 Published TechFacts

46 Published Charts

8 Published Case Studies



Featured Research Collections for CA Services and Education

Curated collections and slideshows of TechValidate research data on CA Services and Education.



Selected Research Highlights


What resources have CA Customers engaged to learn their solutions?

What options have you used for training on your CA Solutions?

CA Education (Live or Virtual)
67%
On The Job Self Taught
54%
Internal Training on CA Solutions
30%
CA Partner Led Training
27%
Other
5%

CA Services and Education Customer Research

Top Two Advantages of Working with CA Services

Domain and solution expertise
65%
Ability to increase solution adoption and value
34%

Case Study: Macys.Com

Introduction

This case study of Macys.com is based on a August 2015 survey of CA Application Management Services (formerly known as Managed Services and Run-and-Operate Services) customers by TechValidate, a 3rd-party research service.

“The weekly meetings help keep the teams on track with all our deliverables, and creates a forum to discuss issues. The health checks are very helpful.”

Challenges

Chose CA Application Management Services because:

  • They were looking to more fully utilize their CA solutions
  • They lacked the headcount to meet their business objectives
  • They wanted to help with day-to-day administration, so their resources could focus on their company’s core competency

Use Case

Chose CA AMS because of its:

  • Cost effectiveness
  • Breadth of Services provided under contract
  • Technical expertise
  • Ability to provide remote support

Utilized CA AMS for:

  • CA Project and Portfolio Management

Results

Chose CA AMS over the other alternatives because of:

  • CA AMS resources had a better understanding of their needs
  • Better professional services partner based skills, best practices and execution
  • Stronger collaborative relationship between CA and their organization
  • Global delivery and follow the sun capabilities

Most valuable features from CA AMS:

  • Administration
  • Proactive monitoring
  • Help desk support (supplementary support services)
  • Health checks
  • Implementation and solution enhancements
  • Upgrades
  • Architectural guidance

Outcomes after using CA AMS:

  • Opportunity to achieve greater value from CA product(s)
  • Solution roadmap adopted

Saved up to 10% per week or more of their in-house staff’s time by using CA AMS.

CA Services and Education Customer Testimonial

CA Professional Services deliver the highest quality solutions. When given requirements including the long-term supportability, scalability, and the low end of pure customization, the solutions are tailored to our team’s ability to support with less customization.

IT Vice President, Global 500 Banking Company

CA Technologies Education Customer Statistic

Only 10% of surveyed IT organizations would not purchase CA Education again.

Case Study: State & Local Government

Introduction

This case study of a state & local government is based on a March 2015 survey of CA Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

  • Seek external professional services assistance:
    • Because key staff are assigned to other initiatives
    • Because they need external perspective and best practices
  • Primary criteria when contracting external professional services:
    • Overall cost
    • Product expertise
    • An understanding business and technical requirements

Use Case

  • Recently utilized CA professional services for the following CA product platform:
    • ITCM
  • Most seriously considered working with CA Services, over other options, for their most recent project where they utilized professional services.

Results

  • The following differentiated CA Services from other options:
    • Better understanding of our needs
    • Superior understanding of CA products
  • Experienced the following during their most recent project with CA professional services:
    • Improved solution adoption
    • Was able to complete their project significantly faster with the help of CA professional services.
  • Sees the following as advantages of working with CA Services:
    • Experience and expertise
    • Quality of results
    • Speed, time to value


More to Explore



About CA Services and Education

CA Education offers a library of over 400 courses to help teams get the most from every CA solution. It’s learning designed with doing in mind—helping to improve user adoption and productivity, reduce reliance on external support and maximize investment.

CA Services and Education Website   CA Technologies Website