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TechValidate Research on CA Services and Education

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Services and Education. TechValidate stands behind the authenticity of all published data. Learn more »



2,153 Customers Surveyed

16,836 Data Points Collected

74 Published TechFacts

46 Published Charts

8 Published Case Studies



Featured Research Collections for CA Services and Education

Curated collections and slideshows of TechValidate research data on CA Services and Education.



Selected Research Highlights


CA Services and Education Customer Research

Top Two Advantages of Working with CA Services

Domain and solution expertise
65%
Ability to increase solution adoption and value
34%

CA Technologies Services & Education Customer Research

What is the length of time you spend in a Self-Directed training before you start to lose focus?

S 4 or more hours S 3-4 hours S 1-2 hours S Less than an hour

Sandboxes
Dynamic Lab
WBT - Conceptual
WBT - with Demo/Simulation

Case Study: Large Enterprise Media & Entertainment Company

Introduction

This case study of a large enterprise media & entertainment company is based on a May 2015 survey of CA Technologies Education customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Challenges faced before deciding to use CA Education:
    • Limited internal resources
  • Hoped to achieve with CA Education:
    • Increased chance of project success through enablement
    • Reduced reliance on external support
    • Increased productivity

Use Case

  • Recently upgraded to their CA Solution.
  • Options used for training on CA Solutions:
    • CA Education
    • Internal training on CA Solutions
    • On the job self taught

Results

  • Rated the following areas in a Self Directed learning experience as:
    • Ease of use: satisfied
    • Content value: satisfied
    • Reinforcing exercises: satisfied
    • Overall: satisfied
  • Would like to see the following in future educational offerings:
    • New delivery formats
    • In product training tools
    • Labs
    • Sandboxes

The weekly meetings help keep the teams on track with all our deliverables and create a forum to discuss issues. The health checks are very helpful.

Technology Portfolio Resource Manager, Large Enterprise Retail Company

CA Services and Education Customer Testimonial

CA Professional Services deliver the highest quality solutions. When given requirements including the long-term supportability, scalability, and the low end of pure customization, the solutions are tailored to our team’s ability to support with less customization.

IT Vice President, Global 500 Banking Company

Case Study: Macys.Com

Introduction

This case study of Macys.com is based on a August 2015 survey of CA Application Management Services (formerly known as Managed Services and Run-and-Operate Services) customers by TechValidate, a 3rd-party research service.

“The weekly meetings help keep the teams on track with all our deliverables, and creates a forum to discuss issues. The health checks are very helpful.”

Challenges

Chose CA Application Management Services because:

  • They were looking to more fully utilize their CA solutions
  • They lacked the headcount to meet their business objectives
  • They wanted to help with day-to-day administration, so their resources could focus on their company’s core competency

Use Case

Chose CA AMS because of its:

  • Cost effectiveness
  • Breadth of Services provided under contract
  • Technical expertise
  • Ability to provide remote support

Utilized CA AMS for:

  • CA Project and Portfolio Management

Results

Chose CA AMS over the other alternatives because of:

  • CA AMS resources had a better understanding of their needs
  • Better professional services partner based skills, best practices and execution
  • Stronger collaborative relationship between CA and their organization
  • Global delivery and follow the sun capabilities

Most valuable features from CA AMS:

  • Administration
  • Proactive monitoring
  • Help desk support (supplementary support services)
  • Health checks
  • Implementation and solution enhancements
  • Upgrades
  • Architectural guidance

Outcomes after using CA AMS:

  • Opportunity to achieve greater value from CA product(s)
  • Solution roadmap adopted

Saved up to 10% per week or more of their in-house staff’s time by using CA AMS.



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About CA Services and Education

CA Education offers a library of over 400 courses to help teams get the most from every CA solution. It’s learning designed with doing in mind—helping to improve user adoption and productivity, reduce reliance on external support and maximize investment.

CA Services and Education Website   CA Technologies Website