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TechValidate Research on CA Services and Education

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Services and Education. TechValidate stands behind the authenticity of all published data. Learn more »



1,516 Customers Surveyed

11,961 Data Points Collected

73 Published TechFacts

33 Published Charts

8 Published Case Studies



Featured Research Collections for CA Services and Education

Curated collections and slideshows of TechValidate research data on CA Services and Education.



Selected Research Highlights


Case Study: Small Business Telecommunications Services Company

Introduction

This case study of a small business telecommunications services company is based on a August 2015 survey of CA Application Management Services (formerly known as Managed Services and Run-and-Operate Services) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The greatest benefit derived was the quick implementation of current version of the products in use. Next is the enhanced troubleshooting and resolution to issues and problems encountered.”

Challenges

Chose CA Application Management Services because:

  • They had fallen behind on release levels and were looking for guidance and support as they upgraded our solutions
  • They were looking to more fully utilize their CA solutions
  • Their resources had insufficient technical skills

Use Case

Chose CA AMS because of its:

  • Cost effectiveness
  • Flexibility of contract length
  • Technical expertise

Utilized CA AMS for:

  • CA Service Assurance Solutions

Results

Chose CA AMS over the other alternatives because of:

  • CA AMS resources had a better understanding of its needs compared with other options
  • CA AMS’ professional services partner based skills, best practices and execution
  • The strong collaborative relationship between CA and their organization
  • CA AMS resources’ superior understanding of CA products

Most valuable features from CA AMS:

  • Proactive monitoring
  • Health checks
  • Implementation and solution enhancements
  • Upgrades
  • Architectural guidance

Outcomes as a result of using CA AMS:

  • Enhanced end-user support
  • Internal technical skills and best practices were enhanced

Saved up to 25% per week or more of their in-house staff’s time by using CA AMS.

Achievements from CA Education

What did you hope to achieve with CA Education?

Increased chance of project success through enablement (Reduce risk of project failure)
59%
Reduced reliance on external support
36%
Improved user adoption
34%
Accelerated ROI on solution investment
25%
Increased productivity
62%
Other
6%

With CA AMS we’ve realized faster time to resolution on challenges that we’ve encountered as we have more reliable pointers to reference information and resources can be of assistance.

IT Architect, State & Local Government

CA Technologies Services & Education Customer Research

What is the length of time you spend in a Self-Directed training before you start to lose focus?

4 or more hours 3-4 hours 1-2 hours Less than an hour
Sandboxes

15%

25%

47%

13%

Dynamic Lab

19%

35%

37%

9%

WBT - Conceptual

13%

29%

42%

16%

WBT - with Demo/Simulation

21%

33%

35%

11%

CA Application Management Services

A small business telecommunications services company chose CA Application Management Services because they were new to the product(s) and required assistance as they came up to speed on the solution.

Case Study: Macys.Com

Introduction

This case study of Macys.com is based on a August 2015 survey of CA Application Management Services (formerly known as Managed Services and Run-and-Operate Services) customers by TechValidate, a 3rd-party research service.

“The weekly meetings help keep the teams on track with all our deliverables, and creates a forum to discuss issues. The health checks are very helpful.”

Challenges

Chose CA Application Management Services because:

  • They were looking to more fully utilize their CA solutions
  • They lacked the headcount to meet their business objectives
  • They wanted to help with day-to-day administration, so their resources could focus on their company’s core competency

Use Case

Chose CA AMS because of its:

  • Cost effectiveness
  • Breadth of Services provided under contract
  • Technical expertise
  • Ability to provide remote support

Utilized CA AMS for:

  • CA Project and Portfolio Management

Results

Chose CA AMS over the other alternatives because of:

  • CA AMS resources had a better understanding of their needs
  • Better professional services partner based skills, best practices and execution
  • Stronger collaborative relationship between CA and their organization
  • Global delivery and follow the sun capabilities

Most valuable features from CA AMS:

  • Administration
  • Proactive monitoring
  • Help desk support (supplementary support services)
  • Health checks
  • Implementation and solution enhancements
  • Upgrades
  • Architectural guidance

Outcomes after using CA AMS:

  • Opportunity to achieve greater value from CA product(s)
  • Solution roadmap adopted

Saved up to 10% per week or more of their in-house staff’s time by using CA AMS.



More to Explore



About CA Services and Education

CA Education offers a library of over 400 courses to help teams get the most from every CA solution. It’s learning designed with doing in mind—helping to improve user adoption and productivity, reduce reliance on external support and maximize investment.

CA Services and Education Website   CA Technologies Website