TechValidate Research on CA Services and Education

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Services and Education. TechValidate stands behind the authenticity of all published data. Learn more »



2,153 Customers Surveyed

16,836 Data Points Collected

74 Published TechFacts

46 Published Charts

8 Published Case Studies



Featured Research Collections for CA Services and Education

Curated collections and slideshows of TechValidate research data on CA Services and Education.



Selected Research Highlights


Case Study: Macys.Com

Introduction

This case study of Macys.com is based on a August 2015 survey of CA Application Management Services (formerly known as Managed Services and Run-and-Operate Services) customers by TechValidate, a 3rd-party research service.

“The weekly meetings help keep the teams on track with all our deliverables, and creates a forum to discuss issues. The health checks are very helpful.”

Challenges

Chose CA Application Management Services because:

  • They were looking to more fully utilize their CA solutions
  • They lacked the headcount to meet their business objectives
  • They wanted to help with day-to-day administration, so their resources could focus on their company’s core competency

Use Case

Chose CA AMS because of its:

  • Cost effectiveness
  • Breadth of Services provided under contract
  • Technical expertise
  • Ability to provide remote support

Utilized CA AMS for:

  • CA Project and Portfolio Management

Results

Chose CA AMS over the other alternatives because of:

  • CA AMS resources had a better understanding of their needs
  • Better professional services partner based skills, best practices and execution
  • Stronger collaborative relationship between CA and their organization
  • Global delivery and follow the sun capabilities

Most valuable features from CA AMS:

  • Administration
  • Proactive monitoring
  • Help desk support (supplementary support services)
  • Health checks
  • Implementation and solution enhancements
  • Upgrades
  • Architectural guidance

Outcomes after using CA AMS:

  • Opportunity to achieve greater value from CA product(s)
  • Solution roadmap adopted

Saved up to 10% per week or more of their in-house staff’s time by using CA AMS.

CA Technologies Services & Education Customer Statistic

50% of surveyed IT organizations would seek external professional services if there were insufficient technical skills in-house.

50%

CA Application Management Services Feedback

Survey results indicate that the top three CA AMS outcomes are: Opportunity to achieve greater value from CA product(s); Internal technical skills and best practices were enhanced; Solution adoption was improved.

CA Education Customer Research

What did you hope to achieve with CA Education?

Increased productivity
66%
Increased chance of project success through enablement (Reduce risk of project failure)
55%
Reduced reliance on external support
37%
Improved user adoption
36%
Accelerated ROI on solution investment
24%

CA Technologies DevTest Education Customer Research

Have you used CA Education Learning Paths?

Yes, it helped guide me to the proper learning: 55%
I have never seen a CA Education Learning Path: 26%
Yes, I tried, but I had trouble: 19%

Case Study: State & Local Government

Introduction

This case study of a state & local government is based on a August 2015 survey of CA Application Management Services (formerly known as Managed Services and Run-and-Operate Services) customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“With CA AMS we have had a faster time-to-resolution on the challenges we have encountered, due to more reliable pointers to reference information, and access to resources that can be of assistance.”

Challenges

  • Chose CA Application Management Services because:
    • They were new to the product(s) and required assistance as they came up to speed on the solution
    • They were looking to more fully utilize their CA solutions

Use Case

  • Chose CA AMS because of its:
    • Breadth of Services provided under contract
    • Technical expertise
  • Utilized CA AMS for:
    • CA Project and Portfolio Management

Results

  • Chose CA AMS over the other alternatives because of CA AMS resources:
    • Superior understanding of CA products
  • Most valuable features from CA AMS:
    • Help desk support (Supplementary support)
    • Health checks
    • Architectural guidance
    • Education/knowledge transfer
  • Outcomes after using CA AMS:
    • Enhanced end-user support
    • Internal technical skills and best practices were enhanced
    • Opportunity to achieve greater value from CA product(s)
    • Solution adoption was improved
    • Greater understanding of the solution lifecycle
    • Solution roadmap adopted
  • Saved up to 25% per week or more of their in-house staff’s time by using CA AMS.


More to Explore



About CA Services and Education

CA Education offers a library of over 400 courses to help teams get the most from every CA solution. It’s learning designed with doing in mind—helping to improve user adoption and productivity, reduce reliance on external support and maximize investment.

CA Services and Education Website   CA Technologies Website