TechValidate Research on CA Service Virtualization

CA Service Virtualization Case Study

Infosys Ltd


This case study of Infosys Ltd is based on an August 2016 survey of CA Service Virtualization customers by TechValidate, a 3rd-party research service.

“Though we initially tried IBM Rational, we chose CA Service Virtualization as we found it to improve the quality of the applications which organizations deliver.”


  • Experienced the following challenges before switching to CA Service Virtualization:
    • Inconsistent or poor app quality / end-user-experience
    • Difficultly setting up and long wait times when creating testing environments
    • An inability or high cost to access 3rd party systems

Use Case

The key features and functionalities of CA Service Virtualization that the surveyed company uses:

  • Evaluated IBM prior to selecting CA Service Virtualization
  • Used IBM prior to switching to CA Service Virtualization


  • Addressed the following application development / testing challenges with CA Service Virtualization:
    • Waiting for unavailable systems
    • Paying for 3rd party services in dev/test
    • Slower delivery schedules because they are not agile enough in their testing
    • Defects getting into production causing customer complaints
  • Most important CA Service Virtualization capabilities to the organization:
    • The ability to proactively provide better customer experience
    • Virtualizing unavailable systems / 3rd Party systems
    • The ability to develop and test in parallel without dependencies or constraints
    • Reducing infrastructure requirements or 3rd party costs
  • Rates CA Service Virtualization’s features and customer/analyst validation when compared to the competition:
    • ease of use: highly superior
    • advanced features / protocol coverage: highly superior
    • scalability: highly superior
    • analyst reviews / rankings: highly superior
    • customer references: highly superior
  • Improved the following with CA Service Virtualization:
    • improved their delivery speed: > 75%
    • improved their quality: > 75%
    • reduced costs: > 75%
    • reduced risk: 50%-75%
    • improved growth: 35%-49%
  • Experienced the following benefits as a result of adopting CA Service Virtualization:
    • Improved the quality of the applications their organization delivers
    • Can fix application defects sooner and faster
    • Can develop better applications faster
    • Increased test coverage, enabling testing sooner
    • Can defer investments in testing environments

About This Data

This data was sourced directly from verified users of CA Service Virtualization by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

More Research on CA Service Virtualization