TechValidate Research on CA Service Virtualization

CA Service Virtualization Case Study

Westpac Banking Corporation improves application quality 50-75% using CA Service Virtualization


This case study of Westpac Banking Corporation is based on an August 2016 survey of CA Service Virtualization customers by TechValidate, a 3rd-party research service.

“Initially SOAP UI was used to virtualize, but with the advantage of CA Service Virtualization over SOAPUI in terms of protocols and other features, CA Service Virtualization is our preferred tool.”

“CA Service Virtualization helps our organization improve the quality of our applications and reduces the time it takes to get those applications to market.”


The business challenges that led the profiled company to evaluate and ultimately select CA Service Virtualization:

  • Experienced the following challenges before switching to CA Service Virtualization:
    • Difficulty setting up and long wait times when creating testing environments
    • An inability to develop/test in parallel while teams work on the same project
    • An inability to access critical applications or dependent environments to develop/test against
    • An inability to reproduce performance like environments/situations when testing
    • An inability or high cost to access 3rd party systems

Use Case

The key features and functionalities of CA Service Virtualization that the surveyed company uses:

  • Evaluated HP prior to selecting CA Service Virtualization.
  • Used SmartBear prior to switching to CA Service Virtualization.


The surveyed company achieved the following results with CA Service Virtualization:

  • Addressed the following application development / testing challenges with CA Service Virtualization:
    • Waiting for unavailable systems
    • Paying for 3rd party services in dev/test
    • Slower delivery schedules because they are not agile enough in their testing
    • Defects getting into production causing customer complaints
    • Preferred for Performance testing and Functional testing
    • Resolved dependency on other teams
  • Most important CA Service Virtualization capabilities to the organization:
    • The ability to proactively provide better customer experience
    • Virtualizing unavailable systems / 3rd Party systems
    • Dramatically improving getting new software to market
    • The ability to develop and test in parallel without dependencies or constraints
    • Reducing infrastructure requirements or 3rd party costs
    • Shift-left testing to find defects earlier
    • Broad / deep out-of-the-box protocol support
    • Testing negative scenarios
  • Rates CA Service Virtualization’s features and customer/analyst validation when compared to the competition:
    • Ease of use: significantly superior
    • Advanced features / protocol coverage: highly superior
    • Scalability: highly superior
    • Analyst reviews / rankings: significantly superior
    • Customer references: significantly superior
  • Improved the following with CA Service Virtualization:
    • Improved their delivery speed (less rework): > 75%
    • Improved their quality (customer satisfaction, Exp, Brand): 50%-75%
    • Reduced costs (TCO, ROI): > 75%
    • Reduced risk (compliance, Biz): > 75%
    • Improved growth (Innov, New Prod, M&A): 50%-75%
  • Experienced the following benefits as a result of adopting CA Service Virtualization:
    • Improved the quality of the applications their organization delivers
    • Can fix application defects sooner
    • Can develop applications faster
    • Increased test coverage, enabling testing sooner
    • Can defer investments in testing environments

About This Data

This data was sourced directly from verified users of CA Service Virtualization by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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