TechValidate Research on CA Service Management


When it comes to IT Service Management

How do employees prefer to resolve issues?

Ask peers about it
52%
Search for answers on the company intranet
26%
Search for answers on the internet
42%
Call or use email to interact with IT on issues
61%
Go to IT (online support desk) as last resort
32%




About This Data

This data was sourced directly from verified users of CA Service Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

Respondent Details


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