TechValidate Research on CA Service Management

CA IT Asset Manager Case Study: Small Business Computer Software Company


This case study of a small business computer software company is based on a November 2013 survey of CA IT Asset Manager customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“[CA IT Asset Manager] has given us very good visibility over our Assets and Software Licenses, which has reduced costs on many levels.”


  • Purchased CA IT Asset Manager to solve the following business problems:
    • Reduce overspending on hardware assets
    • Reduce overspending on software licenses
    • Manage software compliance
    • Manage assets throughout their lifecycle

Use Case

  • Used the following tools to manage assets before deployment of CA IT Asset Manager:
    • Spreadsheets
  • Using or planning to use the following CA IT Asset Manager tools:
    • license management: begun the implementation process
    • vendor management: implemented
    • financial management: plans to implement
    • contract management: implemented
    • software asset management: begun the implementation process
  • Manages 1000-4999 assets with CA IT Asset Manager.


  • Realized significant savings in asset expenditures with CA IT Asset Manager.
  • Rated how much CA enabled them to do the following:
    • improve asset lifecycle management: agree
    • achieve sizeable cost savings: agree
    • reduce software audit risk: strongly agree
    • manage vendor relationships: strongly agree
    • improve financial transparency: agree
  • Saves 0- 25 hours per month managing assets across their lifecycle with CA IT Asset Manager.

About This Data

This data was sourced directly from verified users of CA Service Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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