TechValidate Research on CA Service Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Service Management. TechValidate stands behind the authenticity of all published data. Learn more »



661 Customers Surveyed

3,195 Data Points Collected

146 Published TechFacts

16 Published Charts

26 Published Case Studies



Selected Research Highlights


CA IT Asset Manager Solves Multiple Business Problems

What business problems did you have which led you to adopt CA IT Asset Manager?

Overspending on hardware assets
26%
Overspending on software licenses
39%
Manage asset sprawl
39%
Manage software compliance
35%
Lack of visibility into asset utilization
39%
Managing assets throughout their lifecycle
61%

A medium enterprise computer services company Increased acuracy in collecting required data for the user request with CA Service Catalog.

CA Service Catalog Helps Increase the Speed of Delivering Services

On average, how much faster can you deliver a service after adopting CA Service Catalog?

Over 40% faster: 13%
20-40% faster: 31%
10-20% faster: 13%
0-10% faster: 44%

CA IT Asset Manager Case Study: Medium Enterprise Banking Company

Introduction

This case study of a medium enterprise banking company is based on a November 2013 survey of CA IT Asset Manager customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“[CA IT Asset Manager helps us] reduce audit risk and reinforce our relationship between IT inventory and vendors.”

Challenges

  • Purchased CA IT Asset Manager to solve the following business problems:
    • Reduce overspending on hardware assets
    • Reduce overspending on software licenses
    • Manage asset sprawl
    • Improve visibility into asset utilization

Use Case

  • Used the following tools to manage assets before deployment of CA IT Asset Manager:
    • Spreadsheets
  • Has 1000-4999 employees in their organization.
  • Using or planning to use the following CA IT Asset Manager tools:
    • license management: implemented
    • vendor management: implemented
    • financial management: no plans to implement
    • contract management: implemented
    • software asset management: implemented
  • Manages 1000-4999 assets with CA IT Asset Manager.

Results

  • Realized very signifcant savings in asset expenditures with CA IT Asset Manager.
  • Rated how much CA enabled them to do the following:
    • improve asset lifecycle management: strongly agree
    • achieve sizeable cost savings: strongly agree
    • reduce software audit risk: very strongly agree
    • manage vendor relationships: strongly agree
    • improve financial transparency: strongly agree
  • Saves 100-150 hours per month managing assets across their lifecycle with CA IT Asset Manager.

CA IT Asset Manager Case Study: Large Enterprise Retail Company

Introduction

This case study of a large enterprise retail company is based on a November 2013 survey of CA IT Asset Manager customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Purchased CA IT Asset Manager to solve the following business problems:
    • Manage assets throughout their lifecycle

Use Case

  • Used the following tools to manage assets before deployment of CA IT Asset Manager:
    • Spreadsheets
    • A home grown application
  • Has 5000-9999 employees in their organization.
  • Using or planning to use the following CA IT Asset Manager tools:
    • vendor management: plans to implement
    • contract management: plans to implement
    • software asset management: plans to implement
  • Manages < 100 assets with CA IT Asset Manager.

Results

  • Realized significant savings in asset expenditures with CA IT Asset Manager.

Large Organizations Can Achieve Rapid ROI With CA Service Catalog

A Global 500 energy & utilities company realized a return on investment in CA Service Catalog in 9 to 12 months.



More to Explore



About CA Service Management

CA Service Management service desk capabilities support operations by combining enterprise-level capabilities for support processes, with a unified user experience focused on self-service, mobility, social media-based collaboration, and advanced analytics.

CA Service Management Website   CA Technologies Website