TechValidate Research on CA Infrastructure Management

63 Charts – Page 2 of 3


Top Reasons for Selecting CA Application Delivery Analysis

Challenges that motivated customers to choose CA ADA.

Identification of the fault domain (server, network, application) was difficult and slow.
43%
Lacked proof of how well the application is performing over the network.
32%
Unable to validate effectiveness of performance optimization efforts.
29%
Infrastructure investment requests lacked sufficient supporting data or justification.
17%
Unable to proactively plan for infrastructure capacity needs to support existing and planned growth.
25%

CA Support and Online Communities help maximize CA eHealth investment

What resources does you/your team take advantage of to maximize your CA eHealth investment?

CA Support (support.ca.com)
90%
Extended or Premium Support
12%
CA Services
22%
CA education courses
34%
CA Communities
52%
www.CA.com
26%
Google or other search engines
37%

Real DCIM Benefits

After implementing CA DCIM, by what percentage did you achieve the following in your data center?

>50% 25-50% 10-25% Up to 10%

Improve Capacity Management
Reduce Reporting Time/Costs
Increase IT Asset Utilization
Reduce Energy Consumption
Avoid Future Hardware Buildout

Extensive Monitoring Capabilities

How many floor mounted assets/devices in total are you monitoring in your data centers with CA DCIM?

More than 5,000: 8%
5,000 to 1,001: 17%
1,000 to 501: 42%
500 to 150: 17%
Less than 150: 17%

Why DCIM Now?

Key purchasing drivers for CA DCIM

Improve the use of data center capacity (power, cooling and rack space)
100%
Improve efficiency and reduce energy consumption/costs
75%
Improve power and cooling management
75%
Improve placement and provisioning processes
42%
Streamline IT asset discovery and management
50%

Infrastructure Management Issues? Lack of internal resources and budget may be to blame

What’s holding you back (if anything) from investing more into your infrastructure management and monitoring solutions?

Lack of architecture/governance plan in my organization
18%
Lack of internal resources
29%
External resources are too pricey and hard to find
23%
Unable to justify investment to management
27%
Other priorities preventing focus on performance management
19%
Nothing - we’re investing sufficiently
35%

CA Technology support teams and communities site help maximize CA eHealth investments

What resources does you/your team take advantage of to maximize your CA eHealth investment?

CA Support (support.ca.com)
91%
Extended or Premium Support
13%
CA Services
20%
CA education courses
35%
CA Communities
53%
www.CA.com
27%
Google or other search engines
39%

Users combine CA Technology solutions to manage their infrastructure

In addition to CA eHealth, what other products from the CA Service Assurance portfolio is your company currently running?

CA Application Performance Management
33%
CA Capacity Management
6%
CA Data Center Infrastructure Managment
11%
CA Network Flow Analysis
54%
CA Nimsoft Monitor
36%
CA Performance Management
42%
CA Service Operations Insight
32%
CA Spectrum
94%
CA Unified Communications Monitor
11%

Are you running too many network and performance monitoring tools?

How many different products does your company use for infrastructure management and performance monitoring?

Too many to count!
14%
5+
34%
2-5
45%
1-2
6%

What Customers Buy CA Nimsoft Monitor?

What were your key purchasing drivers for implementing CA Nimsoft Monitor?

Reduce the cost and complexity of IT monitoring
41%
Unify disparate, point monitoring tools
65%
Accelerate problem resolution
47%
Improve IT staff productivity
41%
Improve customer and employee experience
29%
Scalability and performance issues with existing tools
18%
Better support, newer applications & technologies
24%
Deliver differentiated services to customers and users
29%

CA Spectrum Improves MTTR (mean time to repair)

By what percentage have you improved your MTTR (mean time to repair) with CA Spectrum?

Greater than 75%: 6%
50% to 74%: 22%
25% to 49%: 25%
10% to 24%: 36%
Less than 10%: 11%

CA Spectrum Increases Productivity of IT Staff

How much have you increased the productivity of your IT staff with CA Spectrum?

Greater than 75%: 0%
50% to 74%: 20%
25% to 49%: 20%
10% to 24%: 49%
Less than 10%: 11%

86% of CA Spectrum Users Find it Easy to Use

Please rate the ease of use for the following Spectrum features.

Extremely Easy Very Easy Easy Not Easy

Overall Ease of Use
Out-of-the-Box Functionality
Platform Support OOTB
Discovery Configurations

CA Spectrum Monitors and Manages Physical, Virtual and Cloud Environments

Which of the following are you monitoring and managing using CA Spectrum?

Physical Servers
77%
Virtual Machines (VMs)
68%
Network Devices
97%
Public/Private Cloud
14%
Data Center Facilities (power, space, cooling)
33%

CA Spectrum Helps Solve IT Challenges

What challenges in your infrastructure did CA Spectrum solve for your organization? (Select all that apply.)

Increased visibility across our network – physical and virtual
65%
Identified the source of problems quickly
59%
Improved our MTTR
51%
Improved service levels to end users
49%
Improved productivity of our IT staff
48%
Reduced the number of alarms
38%
Improved reporting
25%
Reduced change and configuration errors
18%

Organizational & Business Benefits of CA Network Flow Analysis

How do you see improvements experienced translate into organizational or business benefits?

Increased IT staff productivity
41%
Reduced infrastructure investment costs
27%
A clear return on our investment (ROI)
14%
Positive impact on revenue
20%
Increased customer/user satisfaction and loyalty
47%
Better alignment of infrastructure management priorities and resources with business goals
41%
Improved value and perception of network infrastructure and services as the “backbone” for delivering critical application and business services.
29%

Improvements Experienced by CA Network Flow Analysis Customers

What specific improvements have you experienced with CA Network Flow Analysis?

Better application performance
27%
Improved problem resolution (i.e. reduced MTTR, number of issues, etc.)
49%
Make more informed infrastructure investment decisions
34%
Better visibility into how well the network delivers applications to the users
49%
Improved network capacity planning for growing application and media traffic
44%
Able to validate the impact of change on network infrastructure
29%
Configure and validate quality of service policies for business critical applications
27%

Network Traffic Generated by Applications is a Major Source of Concern

Which type(s) of traffic traversing across your network is causing you the most concern?

Applications
80%
Mobile
26%
VoIP
56%
Video
44%

Challenges that CA Service Operations Insight Addresses

What are the most critical challenges that CA SOI helps you address?

Hard to ensure that service level objectives or agreements are met
65%
Too hard to find root cause of service problems
65%
Difficulty in understanding and reporting status of services
60%
End-users often know about service problems before IT does
53%
Hard to ensure that we always route alerts/tickets to the right responder
48%

How CA Service Operations Insight is Used

How does your organization use or plan to use CA SOI?

To integrate data from monitoring tools to model and manage services
83%
To consolidate events/alerts from monitoring tools into a single console
76%
To communicate service status to business stakeholders and/or external customers
71%
To consolidate the management of multiple customers in a single dashboard
37%

CA Service Operations Insight’s Role in IT and Business Transformation

Is CA SOI part of a broader initiative?

IT transformation from a traditional technology-focused to a service-focused organization
53%
IT transformation to more efficiently deploy and manage new IT technologies
37%
IT tools/vendor consolidation
33%
IT transformation to support a new business model
25%
IT transformation to support new business services and gain market share
22%
Not part of a broader initiative
18%

CA Unified Communications Monitor Supports Multiple UC Environments

Which of the following UC environments are you monitoring with UC Monitor?

Cisco Unified Communications Manager
90%
AVAYA
35%
Cisco medianet
23%
Microsoft® OCS/Lync®
23%

CA Unified Communications Monitor Meets UC Challenges

What challenges in your infrastructure did CA Unified Communications Monitor solve for your organization?

Improve service quality of my VoIP service
78%
Identify the source of problems quickly
67%
Improve service quality of my video service
56%
Monitor multiple vendors’ UC systems with a single solution
56%
Reduce impact of unified communications on my IT network and on other applications
44%
Maintain consistent QoS policies over time
44%
Improve capacity planning
44%
Serve growing desktop video collaborations
11%

Why do Customers Purchase CA Unified Communications Monitor?

What were your top purchasing drivers for selecting CA Unified Communications Monitor?

Improve VoIP quality
80%
Reduce impact on IT network services through managed QoS
66%
Monitor a variety of VoIP and video vendors
51%
Leverage Cisco medianet technology for greater troubleshooting insight
34%
Improve video quality
29%

IT Staff Productivity Increase with CA Unified Communications Monitor

By what percentage have you increased the productivity of your IT staff with CA Unified Communications Monitor?

50% to 74%: 25%
25% to 49%: 17%
10% to 24%: 33%
Less than 10%: 25%

Meet Challenges with CA SOI

What are the most critical challenges that CA SOI helps you address?

Difficulty in understanding and reporting status of services
60%
Too hard to find root cause of service problems
65%
Hard to ensure that service level objectives or agreements are met
65%
Hard to ensure that we always route alerts/tickets to the right responder
48%
End-users often know about service problems before IT does
53%

Identify the Root Cause Quickly

What challenges in your infrastructure did CA Unified Communications Monitor solve for your organization?

Identify the source of problems quickly
62%
Improve service quality of my VoIP service
59%
Improve capacity planning
41%
Monitor multiple vendors’ UC systems with a single solution
38%
Reduce impact of unified communications on my IT network and on other applications
32%
Maintain consistent QoS policies over time
26%
Improve service quality of my video service
21%
Serve growing desktop video collaborations
3%

CA Capacity Managements Stands Apart

What differentiates CA Capacity Management from competitive products? (Select all that apply.)

Reliability
14%
Scalability
14%
Speed/Time to value
14%
Ease of use
24%
Depth/Breath of vendor support for capacity planning
19%
Depth/Breath of modeling support for capacity planning
10%
Price/Executive Reporting
1%

Helping Customers Overcome Real IT Challenges

What challenge(s) does CA Capacity Management help you address?

Increase data center server and VM utilization
20%
Right-size our IT environment to avoid costly over- and under-provisioning
20%
Predict future capacity needs on a data center-wide scale to support the business
35%
Improve migration, consolidation & deployment efforts
15%

Productivity Improvement

How many FTE hours per month do you save from automated performance data collection offered by CA Capacity Management?

50 - 100 hours: 25%
up to 50 hours: 75%



More Research on CA Infrastructure Management