CA Infrastructure Management Research Charts

CA Unified Infrastructure Management Customer Research

Before selecting CA UIM, what were some of the biggest challenges you faced when monitoring your IT infrastructure?

Too many monitoring tools	52%
Inability to monitor newer, modern infrastructures such as Cloud and containers	42%
Too much time spent in configuring and deploying monitoring tools	42%
Scaling monitoring to growth	40%
Too much time spent in issue resolution	35%
Diagnosing the user experience	28%
Lack of end-to-end visibility across cloud, traditional infrastructure, and applications	26%

CA Unified Infrastructure Management Customer Research

Why Customers Switch From HPE to CA UIM?

Before selecting CA UIM Over HPE, what were some of the biggest challenges you faced when monitoring infrastructure?

Inability to monitor newer, modern infrastructures such as Cloud and containers	60%
Too many monitoring tools	50%
Scaling monitoring to growth	40%
Lack of end-to-end visibility across cloud, traditional infrastructure, and applications	30%
Diagnosing the user experience	20%
Too much time spent in issue resolution	20%
Too much time spent in configuring and deploying monitoring tools	10%

CA Unified Infrastructure Management Customer Research

What do you anticipate to be your biggest monitoring challenges in the next 12 months?

Diagnosing the performance of applications, infrastructure, and networks in business terms	68%
Using data to identify patterns, detect anomalies, and perform sophisticated trending	63%
Monitoring Cloud and more dynamic, newer infrastructures	60%
Having visibility into the experience of customers and how this experience impacts business outcomes	38%
The ability to add context to data across the different infrastructure platforms and applications	37%

CA Spectrum Network Monitor Customer Research

Computer Services organizations increased productivity with CA Spectrum

How much have you increased the productivity of your IT staff with CA Spectrum?

Greater than 75%: 35%

50% to 74%: 29%

49% to 25%: 12%

10% to 24%: 18%

Less than 10%: 6%

CA Spectrum Network Monitor Customer Research

Telecommunications Services organizations increased productivity with CA Spectrum

How much have you increased the productivity of your IT staff with CA Spectrum?

Greater than 75%: 19%

50% to 74%: 29%

49% to 25%: 38%

10% to 24%: 10%

Less than 10%: 5%

CA Spectrum Network Monitor Customer Research

Why Telecom organizations choose Spectrum

Before selecting CA Spectrum, Telecommunications Services organizations were experiencing the following challenges:

Existing monitoring tools have limited capabilities	74%
Wasted time trying to identify root cause of performance issues	52%
Needed to understand the business services affected by network issues	39%
Teams slow to respond to service disruptions	35%
User experience deteriorating	30%

CA Spectrum Network Monitor Customer Research

Before selecting CA Spectrum, Banking Organizations were experiencing the following challenges:

Wasted time trying to identify root cause of performance issues	80%
Existing monitoring tools have limited capabilities	60%
User experience deteriorating	60%
Needed to understand the business services affected by network issues	40%
Teams slow to respond to service disruptions	40%

CA Spectrum Network Monitor Customer Research

CA Spectrum can scale to support your network

Telecommunication Service companies share the amount of devices that they simultaneously monitor with CA Spectrum:

More than 100,000 devices: 14%

50,000 - 99,999 devices: 9%

10,000 - 49,999 devices: 41%

5,000 - 9,999 devices: 5%

1,000 - 4,999 devices : 5%

100 - 999 devices : 27%

CA Spectrum Network Monitor Customer Research

How many devices are you simultaneously monitoring with CA Spectrum?

More than 100,000 devices: 6%

50,000 - 99,999 devices: 5%

10,000 - 49,999 devices: 25%

5,000 - 9,999 devices: 23%

1,000 - 4,999 devices : 22%

100 - 999 devices : 16%

CA Spectrum Network Monitor Customer Research

Which key challenge did CA Spectrum solve for your organization?

Speed to root cause analysis: 37%

Identify potential services issues before user impact: 28%

Improved MTTR: 22%

Eliminate change errors that cause performance issues and/or outages: 8%

CA Spectrum Network Monitor Customer Research

Network Fault Management Challenges

Before selecting CA Spectrum, what challenges were you experiencing?

Existing monitoring tools have limited capabilities	73%
Wasted time trying to identify root cause of performance issues	53%
Needed to understand the business services affected by network issues	36%
Teams slow to respond to service disruptions	33%
User experience deteriorating	30%

CA Unified Infrastructure Management Customer Research

What impacts has your organization realized since adopting CA UIM?

Our organization is able to fix performance issues faster	54%
Increased the speeds of mean time to resolution (MTTR)	37%
We are able to collaborate across my organization to determine the root cause of performance issues	37%
Eliminated the complexity, cost, and hassle of having to use and integrate multiple point monitoring tools	34%
We spent less time managing our management tools and more time focusing on advancing the overall business	34%
We reduced time spent on ongoing administration of the business which helped speed deployment and adaptation of other projects	29%

CA Unified Infrastructure Management Customer Research

What do you anticipate to be your biggest monitoring challenges in the next 12 months?

Diagnosing the performance of applications, infrastructure, and networks in business terms	64%
Using data to identify patterns, detect anomalies, and perform sophisticated trending	62%
Monitoring Cloud and more dynamic, newer infrastructures	58%
Having visibility into the experience of customers and how this experience impacts business outcomes	42%
The ability to add context to data across the different infrastructure platforms and applications	36%

CA Unified Infrastructure Management Customer Research

Which of the following benefits has your organization experienced as a result of adopting CA Unified Infrastructure Management?

We are able to collaborate across my organization to determine the root cause of performance issues	56%
Increased the speeds of mean time to resolution (MTTR)	44%
Our organization is able to fix performance issues faster	44%
We reduced time spent on ongoing administration of the business which helped speed deployment and adaptation of other projects	33%
Eliminated the complexity, cost and hassle of having to use and integrate multiple point monitoring tools	22%
We spent less time managing our management tools and more time focusing on advancing the overall business	22%

CA Unified Infrastructure Management Customer Research

What vendor(s) were you using prior to switching to CA Unified Infrastructure Management?

HP	55%
IBM	27%
SolarWinds	27%
BMC	18%
Microsoft	18%
Nagios	9%
NetScout	9%
Riverbed	9%

CA Unified Infrastructure Management Customer Research

What vendor(s) were you using prior to switching to CA Unified Infrastructure Management?

HP	60%
IBM	30%
SolarWinds	20%
BMC	20%
Microsoft	10%
Nagios	10%
NetScout	10%
Riverbed	10%

CA Service Operations Insight (SOI) Customer Research

What are your SLA’s based on?

Availability	88%
Health	31%
Quality	28%
Risk	22%

CA Service Operations Insight (SOI) Customer Research

Which of these challenges does CA SOI help you address when troubleshooting?

Difficult to know when and where to act to solve performance issues	52%
Difficult to determine what changes potentially caused performance issues.	36%
Need to pull in too many experts into a war room to resolve problems	30%
Hard to identify slow growing problems	25%

CA Service Operations Insight (SOI) Customer Research

For which of the following do you use the CA SOI Quick Charts Dashboard?

Availability	72%
Alerts	58%
Quality	44%
SLA	42%
Risk	39%

CA Service Operations Insight (SOI) Customer Research

How many of the following CA SOI features do you actively have?

	500+	499-100	99-50	49-10	9-1
Business Services	12%	22%	20%	23%	23%
Alerts (daily)	43%	23%	14%	9%	11%

CA Service Operations Insight (SOI) Customer Research

How many of the following CA SOI features do you actively have?

500+ 499-100 99-50 49-10 9-1

Business Services
Alerts (daily)

CA Service Operations Insight (SOI) Customer Research

Do you create your own business services in CA SOI or import them?

We create our own business services in CA SOI: 50%

We import business services from CA Spectrum: 15%

We import business services from a CMDB (CA, BMC, HP or ServiceNow): 12%

We import business services from CA Application Performance Management (APM): 1%

Other: 22%

CA Service Operations Insight (SOI) Customer Research

Which connectors do you use with CA SOI?

CA Spectrum IM	88%
CA Unified Infrastructure Management (UIM)	49%
CA Application Performance Management (APM)	42%
CA Service Desk	37%
Microsoft SCOM	34%
CA eHealth	28%
SNMP Catalyst	27%
ServiceNow	18%
SNMP IFW	16%
CA Unicenter NSM	7%
BMC Remedy	6%
HP UCMDB	6%
HP Service Manager	4%
BMC Atrium	1%

CA Service Operations Insight (SOI) Customer Research

How many of each CA SOI services listed do you have defined?

100+ 99-50 49-25 24-10 9-1

Escalation Policies
Event Management
Service Discovery Policies
Alarm Queues

CA Service Operations Insight (SOI) Customer Research

CA SOI Usage by Features

Which of the following CA SOI features do you use?

CA SOI Service View Dashboard	81%
CA SOI Reporting with CABI BOXI	47%
CA SOI Mobile Dashboard	26%
CA SOI Reporting with Jaspersoft	17%
Google Earth in SOI console	17%

CA ADA: Most Valued Features

Key CA Application Delivery Analysis attributes or product features you most value?

Strongly agree Mostly agree Agree Somewhat disagree Strongly disagree

Intuitive visualizations
Passive monitoring
Tracks WAN-Optimized Trans
Automated investigations
SLA reporting & alarms

Complete Infrastructure Management

CA Technologies tools used in combination with CA Application Delivery Analysis to monitor and manage IT infrastructure

Tightly Integrated Somewhat Integrated Data Shown on Same Dashboards Used Indepently Not Used

CA Network Flow Analysis
CA UC Monitor
CA Spectrum
CA Nimsoft Monitor
CA Performance Center

Most important features for Infrastructure Monitoring

Which of these features are most important when providing insight into the performance of your infrastructure?

Supports multiple platforms	72%
Mutli-tenant awareness	38%
Monitor non-SNMP devices	47%
Monitor all my networked devices	82%
Monitor all my servers	65%
Monitor server app performance	61%
Manage traps, alarms and alters	74%
Separate interface for admin and non-admin users	39%

73% of users surveyed use more than two monitoring products

How many different products does your company use for infrastructure management and performance monitoring?

Too many to count!: 17%

5+: 35%

2-5: 38%

1-2: 8%

Other: 2%

Most important eHealth features

Which of these features are most important when providing insight into the performance of your infrastructure?

Supports multiple platforms	72%
Mutli-tenant awareness	38%
Monitor non-SNMP devices	47%
Monitor all my networked devices	82%
Monitor all my servers	65%
Monitor server app performance	61%
Manage traps, alarms and alters	74%
Separate interface for admin and non-admin users	39%

TechValidate Research on CA Infrastructure Management

63 Charts – Page 1 of 3

Why Customers Switch From HPE to CA UIM?

Computer Services organizations increased productivity with CA Spectrum

Telecommunications Services organizations increased productivity with CA Spectrum

Why Telecom organizations choose Spectrum

CA Spectrum can scale to support your network

Network Fault Management Challenges

CA SOI Usage by Features

CA ADA: Most Valued Features

Complete Infrastructure Management

Most important features for Infrastructure Monitoring

73% of users surveyed use more than two monitoring products

Most important eHealth features