TechValidate Research on CA Infrastructure Management

63 Charts – Page 1 of 3


CA Unified Infrastructure Management Customer Research

Before selecting CA UIM, what were some of the biggest challenges you faced when monitoring your IT infrastructure?

Too many monitoring tools
52%
Inability to monitor newer, modern infrastructures such as Cloud and containers
42%
Too much time spent in configuring and deploying monitoring tools
42%
Scaling monitoring to growth
40%
Too much time spent in issue resolution
35%
Diagnosing the user experience
28%
Lack of end-to-end visibility across cloud, traditional infrastructure, and applications
26%

CA Unified Infrastructure Management Customer Research

Why Customers Switch From HPE to CA UIM?

Before selecting CA UIM Over HPE, what were some of the biggest challenges you faced when monitoring infrastructure?

Inability to monitor newer, modern infrastructures such as Cloud and containers
60%
Too many monitoring tools
50%
Scaling monitoring to growth
40%
Lack of end-to-end visibility across cloud, traditional infrastructure, and applications
30%
Diagnosing the user experience
20%
Too much time spent in issue resolution
20%
Too much time spent in configuring and deploying monitoring tools
10%

CA Unified Infrastructure Management Customer Research

What do you anticipate to be your biggest monitoring challenges in the next 12 months?

Diagnosing the performance of applications, infrastructure, and networks in business terms
68%
Using data to identify patterns, detect anomalies, and perform sophisticated trending
63%
Monitoring Cloud and more dynamic, newer infrastructures
60%
Having visibility into the experience of customers and how this experience impacts business outcomes
38%
The ability to add context to data across the different infrastructure platforms and applications
37%

CA Spectrum Network Monitor Customer Research

Computer Services organizations increased productivity with CA Spectrum

How much have you increased the productivity of your IT staff with CA Spectrum?

Greater than 75%: 35%
50% to 74%: 29%
49% to 25%: 12%
10% to 24%: 18%
Less than 10%: 6%

CA Spectrum Network Monitor Customer Research

Telecommunications Services organizations increased productivity with CA Spectrum

How much have you increased the productivity of your IT staff with CA Spectrum?

Greater than 75%: 19%
50% to 74%: 29%
49% to 25%: 38%
10% to 24%: 10%
Less than 10%: 5%

CA Spectrum Network Monitor Customer Research

Why Telecom organizations choose Spectrum

Before selecting CA Spectrum, Telecommunications Services organizations were experiencing the following challenges:

Existing monitoring tools have limited capabilities
74%
Wasted time trying to identify root cause of performance issues
52%
Needed to understand the business services affected by network issues
39%
Teams slow to respond to service disruptions
35%
User experience deteriorating
30%

CA Spectrum Network Monitor Customer Research

Before selecting CA Spectrum, Banking Organizations were experiencing the following challenges:

Wasted time trying to identify root cause of performance issues
80%
Existing monitoring tools have limited capabilities
60%
User experience deteriorating
60%
Needed to understand the business services affected by network issues
40%
Teams slow to respond to service disruptions
40%

CA Spectrum Network Monitor Customer Research

CA Spectrum can scale to support your network

Telecommunication Service companies share the amount of devices that they simultaneously monitor with CA Spectrum:

More than 100,000 devices: 14%
50,000 - 99,999 devices: 9%
10,000 - 49,999 devices: 41%
5,000 - 9,999 devices: 5%
1,000 - 4,999 devices : 5%
100 - 999 devices : 27%

CA Spectrum Network Monitor Customer Research

How many devices are you simultaneously monitoring with CA Spectrum?

More than 100,000 devices: 6%
50,000 - 99,999 devices: 5%
10,000 - 49,999 devices: 25%
5,000 - 9,999 devices: 23%
1,000 - 4,999 devices : 22%
100 - 999 devices : 16%

CA Spectrum Network Monitor Customer Research

Which key challenge did CA Spectrum solve for your organization?

Speed to root cause analysis: 37%
Identify potential services issues before user impact: 28%
Improved MTTR: 22%
Eliminate change errors that cause performance issues and/or outages: 8%

CA Spectrum Network Monitor Customer Research

Network Fault Management Challenges

Before selecting CA Spectrum, what challenges were you experiencing?

Existing monitoring tools have limited capabilities
73%
Wasted time trying to identify root cause of performance issues
53%
Needed to understand the business services affected by network issues
36%
Teams slow to respond to service disruptions
33%
User experience deteriorating
30%

CA Unified Infrastructure Management Customer Research

What impacts has your organization realized since adopting CA UIM?

Our organization is able to fix performance issues faster
54%
Increased the speeds of mean time to resolution (MTTR)
37%
We are able to collaborate across my organization to determine the root cause of performance issues
37%
Eliminated the complexity, cost, and hassle of having to use and integrate multiple point monitoring tools
34%
We spent less time managing our management tools and more time focusing on advancing the overall business
34%
We reduced time spent on ongoing administration of the business which helped speed deployment and adaptation of other projects
29%

CA Unified Infrastructure Management Customer Research

What do you anticipate to be your biggest monitoring challenges in the next 12 months?

Diagnosing the performance of applications, infrastructure, and networks in business terms
64%
Using data to identify patterns, detect anomalies, and perform sophisticated trending
62%
Monitoring Cloud and more dynamic, newer infrastructures
58%
Having visibility into the experience of customers and how this experience impacts business outcomes
42%
The ability to add context to data across the different infrastructure platforms and applications
36%

CA Unified Infrastructure Management Customer Research

Which of the following benefits has your organization experienced as a result of adopting CA Unified Infrastructure Management?

We are able to collaborate across my organization to determine the root cause of performance issues
56%
Increased the speeds of mean time to resolution (MTTR)
44%
Our organization is able to fix performance issues faster
44%
We reduced time spent on ongoing administration of the business which helped speed deployment and adaptation of other projects
33%
Eliminated the complexity, cost and hassle of having to use and integrate multiple point monitoring tools
22%
We spent less time managing our management tools and more time focusing on advancing the overall business
22%

CA Unified Infrastructure Management Customer Research

What vendor(s) were you using prior to switching to CA Unified Infrastructure Management?

HP
55%
IBM
27%
SolarWinds
27%
BMC
18%
Microsoft
18%
Nagios
9%
NetScout
9%
Riverbed
9%

CA Unified Infrastructure Management Customer Research

What vendor(s) were you using prior to switching to CA Unified Infrastructure Management?

HP
60%
IBM
30%
SolarWinds
20%
BMC
20%
Microsoft
10%
Nagios
10%
NetScout
10%
Riverbed
10%

CA Service Operations Insight (SOI) Customer Research

What are your SLA’s based on?

Availability
88%
Health
31%
Quality
28%
Risk
22%

CA Service Operations Insight (SOI) Customer Research

Which of these challenges does CA SOI help you address when troubleshooting?

Difficult to know when and where to act to solve performance issues
52%
Difficult to determine what changes potentially caused performance issues.
36%
Need to pull in too many experts into a war room to resolve problems
30%
Hard to identify slow growing problems
25%

CA Service Operations Insight (SOI) Customer Research

For which of the following do you use the CA SOI Quick Charts Dashboard?

Availability
72%
Alerts
58%
Quality
44%
SLA
42%
Risk
39%

CA Service Operations Insight (SOI) Customer Research

How many of the following CA SOI features do you actively have?

500+ 499-100 99-50 49-10 9-1
Business Services

12%

22%

20%

23%

23%

Alerts (daily)

43%

23%

14%

9%

11%

CA Service Operations Insight (SOI) Customer Research

How many of the following CA SOI features do you actively have?

500+ 499-100 99-50 49-10 9-1

Business Services
Alerts (daily)

CA Service Operations Insight (SOI) Customer Research

Do you create your own business services in CA SOI or import them?

We create our own business services in CA SOI: 50%
We import business services from CA Spectrum: 15%
We import business services from a CMDB (CA, BMC, HP or ServiceNow): 12%
We import business services from CA Application Performance Management (APM): 1%
Other: 22%

CA Service Operations Insight (SOI) Customer Research

Which connectors do you use with CA SOI?

CA Spectrum IM
88%
CA Unified Infrastructure Management (UIM)
49%
CA Application Performance Management (APM)
42%
CA Service Desk
37%
Microsoft SCOM
34%
CA eHealth
28%
SNMP Catalyst
27%
ServiceNow
18%
SNMP IFW
16%
CA Unicenter NSM
7%
BMC Remedy
6%
HP UCMDB
6%
HP Service Manager
4%
BMC Atrium
1%

CA Service Operations Insight (SOI) Customer Research

How many of each CA SOI services listed do you have defined?

100+ 99-50 49-25 24-10 9-1

Escalation Policies
Event Management
Service Discovery Policies
Alarm Queues

CA Service Operations Insight (SOI) Customer Research

CA SOI Usage by Features

Which of the following CA SOI features do you use?

CA SOI Service View Dashboard
81%
CA SOI Reporting with CABI BOXI
47%
CA SOI Mobile Dashboard
26%
CA SOI Reporting with Jaspersoft
17%
Google Earth in SOI console
17%

CA ADA: Most Valued Features

Key CA Application Delivery Analysis attributes or product features you most value?

Strongly agree Mostly agree Agree Somewhat disagree Strongly disagree

Intuitive visualizations
Passive monitoring
Tracks WAN-Optimized Trans
Automated investigations
SLA reporting & alarms

Complete Infrastructure Management

CA Technologies tools used in combination with CA Application Delivery Analysis to monitor and manage IT infrastructure

Tightly Integrated Somewhat Integrated Data Shown on Same Dashboards Used Indepently Not Used

CA Network Flow Analysis
CA UC Monitor
CA Spectrum
CA Nimsoft Monitor
CA Performance Center

Most important features for Infrastructure Monitoring

Which of these features are most important when providing insight into the performance of your infrastructure?

Supports multiple platforms
72%
Mutli-tenant awareness
38%
Monitor non-SNMP devices
47%
Monitor all my networked devices
82%
Monitor all my servers
65%
Monitor server app performance
61%
Manage traps, alarms and alters
74%
Separate interface for admin and non-admin users
39%

73% of users surveyed use more than two monitoring products

How many different products does your company use for infrastructure management and performance monitoring?

Too many to count!: 17%
5+: 35%
2-5: 38%
1-2: 8%
Other: 2%

Most important eHealth features

Which of these features are most important when providing insight into the performance of your infrastructure?

Supports multiple platforms
72%
Mutli-tenant awareness
38%
Monitor non-SNMP devices
47%
Monitor all my networked devices
82%
Monitor all my servers
65%
Monitor server app performance
61%
Manage traps, alarms and alters
74%
Separate interface for admin and non-admin users
39%



More Research on CA Infrastructure Management