TechValidate Research on CA Infrastructure Management

204 Case Studies – Page 7 of 7


CA Unified Communications Monitor Case Study: BB&T Corporation

Introduction

This case study of BB&T Corporation is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service.

“Our clients are more equipped to proactively diagnose and address potential problems. It’s easier to pinpoint chronic locations [with CA UC Monitor].”

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Reduce impact on IT network services through managed QoS
    • Monitor a variety of VoIP and video vendors
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Monitored multiple vendors’ UC systems with a single solution
    • Maintained consistent QoS policies over time
    • Identified the source of problems quickly
    • Improved capacity planning

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
    • Cisco medianet
    • AVAYA
  • Uses the following Session Border Controllers in their environment:
    • Cisco Unified Border Element (CUBE)
    • Acme Packet

Results

  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Variety of vendors supported
    • Breadth of monitoring/management functionality, such as the ability to monitor, troubleshoot, and plan for future changes
    • Depth of monitoring/management functionality, such as the ability to drill into detailed call metrics,
    • Correlation of data from multiple sources (e.g., phone, gateway, call path) into a single call view
    • Correlation of unified communications data with network-based data from other CA products in the Performance Center

CA Unified Communications Monitor Case Study: Small Business Professional Services Company

Introduction

This case study of a small business professional services company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Reduce impact on IT network services through managed QoS
    • Monitor a variety of VoIP and video vendors
    • Leverage Cisco medianet technology for greater troubleshooting insight
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Improved service quality of their VoIP service
    • Improved service quality of their video service
    • Reduced impact of unified communications on their IT network and on other applications
    • Monitored multiple vendors’ UC systems with a single solution
    • Maintained consistent QoS policies over time
    • Identified the source of problems quickly
    • Improved capacity planning

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
  • Uses the following Session Border Controllers in their environment:
    • Cisco Unified Border Element (CUBE)

Results

  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Variety of vendors supported
    • Breadth of monitoring/management functionality, such as the ability to monitor, troubleshoot, and plan for future changes
    • Depth of monitoring/management functionality, such as the ability to drill into detailed call metrics,
    • Correlation of data from multiple sources (e.g., phone, gateway, call path) into a single call view
    • Correlation of unified communications data with network-based data from other CA products in the Performance Center
  • Increased the productivity of their IT staff by 50% to 74% with CA Unified Communications Monitor.

CA Unified Communications Monitor Case Study: ICS End User Gains Visibility

Introduction

This case study of ICS End user is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service.

“[With CA UCM we have] gained visibility.”

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Improve video quality
    • Monitor a variety of VoIP and video vendors
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Improved service quality of their VoIP service
    • Improved service quality of their video service
    • Reduced impact of unified communications on their IT network and on other applications
    • Monitored multiple vendors’ UC systems with a single solution
    • Identified the source of problems quickly
    • Improved capacity planning

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
    • Cisco medianet
    • Microsoft® OCS/Lync®
  • Is planning to start using medianet in the next 6 months.
  • Uses the following Session Border Controllers in their environment:
    • Cisco Unified Border Element (CUBE)

Results

  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • A vendor supplied solution
    • Cisco
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Variety of vendors supported
    • Breadth of monitoring/management functionality, such as the ability to monitor, troubleshoot, and plan for future changes
    • Depth of monitoring/management functionality, such as the ability to drill into detailed call metrics,
    • Correlation of data from multiple sources (e.g., phone, gateway, call path) into a single call view
    • Correlation of unified communications data with network-based data from other CA products in the Performance Center
  • Increased the productivity of their IT staff by 50% to 74% with CA Unified Communications Monitor.

CA Unified Communications Monitor Case Study: Fortune 500 Computer Services Company

Introduction

This case study of a Fortune 500 computer services company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Monitor a variety of VoIP and video vendors
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Monitored multiple vendors’ UC systems with a single solution

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
    • Microsoft® OCS/Lync®
    • AVAYA

Results

  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • A vendor supplied solution
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Correlation of unified communications data with network-based data from other CA products in the Performance Center
  • Increased the productivity of their IT staff by 10% to 24% with CA Unified Communications Monitor.

CA Unified Communications Monitor Case Study: Global 500 Professional Services Company

Introduction

This case study of a Global 500 professional services company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“UC Monitor provides use of MediaNet to pinpoint voice issues and provides multiple vendor support.”

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Improve video quality
    • Leverage Cisco medianet technology for greater troubleshooting insight
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Improved service quality of their VoIP service
    • Improved service quality of their video service
    • Monitored multiple vendors’ UC systems with a single solution
    • Identified the source of problems quickly
    • Pinpoint voice issues using medianet

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
    • Cisco medianet
    • Microsoft® OCS/Lync®
  • Is currently using medianet.
  • Uses the following Session Border Controllers in their environment:
    • Cisco Unified Border Element (CUBE)
    • Sonus

Results

  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • A vendor supplied solution
    • NetIQ, prognosis, Tiger Billing
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Variety of vendors supported
    • Breadth of monitoring/management functionality, such as the ability to monitor, troubleshoot, and plan for future changes
    • Depth of monitoring/management functionality, such as the ability to drill into detailed call metrics,
    • Correlation of data from multiple sources (e.g., phone, gateway, call path) into a single call view

CA Unified Communications Monitor Case Study: HCL

Introduction

This case study of HCL is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service.

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Improve video quality
    • Reduce impact on IT network services through managed QoS
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Improved service quality of their VoIP service
    • Improved service quality of their video service
    • Reduced impact of unified communications on their IT network and on other applications
    • Monitored multiple vendors’ UC systems with a single solution
    • Maintained consistent QoS policies over time
    • Improved capacity planning

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
    • AVAYA
  • Uses the following Session Border Controllers in their environment:
    • Cisco Unified Border Element (CUBE)
    • Acme Packet

Results

  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • A vendor supplied solution
    • A 3rd party solution
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Variety of vendors supported
    • Breadth of monitoring/management functionality, such as the ability to monitor, troubleshoot, and plan for future changes
    • Depth of monitoring/management functionality, such as the ability to drill into detailed call metrics,
    • Correlation of data from multiple sources (e.g., phone, gateway, call path) into a single call view
    • Ease of use
  • Increased the productivity of their IT staff by 25% to 49% with CA Unified Communications Monitor.

CA Unified Communications Monitor Case Study: Large Enterprise Aerospace & Defense Company

Introduction

This case study of a large enterprise aerospace & defense company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Unified Communications Monitor has helped us to quickly troubleshoot any quality issue reports we receive from our remote sites.”

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Reduce impact on IT network services through managed QoS
    • Monitor a variety of VoIP and video vendors
    • Leverage Cisco medianet technology for greater troubleshooting insight
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Improved service quality of their VoIP service
    • Reduced impact of unified communications on their IT network and on other applications
    • Identified the source of problems quickly
    • Improved capacity planning

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
    • Cisco medianet
    • Microsoft® OCS/Lync®
  • Is planning to start using medianet in the next 6 months.

Results

  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • A vendor supplied solution
    • A 3rd party solution
    • Cisco Prime & Prognosis
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Variety of vendors supported
    • Breadth of monitoring/management functionality, such as the ability to monitor, troubleshoot, and plan for future changes
    • Correlation of unified communications data with network-based data from other CA products in the Performance Center
    • Ease of use

CA Service Operations Insight (SOI) Case Study: HCL

Introduction

This case study of HCL is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
    • IT transformation from a traditional technology-focused to a service-focused organization
    • IT transformation to support a new business model
    • IT transformation to support new business services and gain market share
    • IT transformation to more efficiently deploy and manage new IT technologies
  • Addresses the following critical challenges with CA SOI:
    • Difficulties in understanding and reporting the status of services
    • A need to ensure service level objectives or agreement are met
    • A need to ensure that alerts/tickets are always routed to the right responder

Use Case

  • Finland-based HCL is a IT and engineering outsourced and managed service provider who deploys CA SOI at their clients’ environments.
  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers
    • To consolidate the management of multiple customers in a single dashboard

Results

  • Reduced the time-to-identify the root cause of service problems by 41% to 60% on average since they began using CA SOI.
  • Reduced the time-to-resolve service problems by 21% to 40% on average since they began using CA SOI.
  • First line of support staff (e.g., level 1 operations) can solve 21% to 40% more problems since they began using CA SOI.
  • CA SOI is helping them transform IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to their clients’ business.

CA Service Operations Insight (SOI) Case Study: Pelephone

Introduction

This case study of PELEPHONE is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

“We plan to use it as a manager of managers for all the underlying subsystems (e.g., CA Application Performance Management, CA Spectrum and CA eHealth monitoring tools, etc.) and to model some of our services for service-oriented approach to IT management.”

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
  • Addresses the following critical challenges with CA SOI:
    • Difficulties in understanding and reporting the status of services
    • Difficulties finding the root cause of service problems

Use Case

  • Israel-based telecommunications company with CA SOI in a pre-production environment for testing in their IT organization.
  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services

Results

  • CA SOI is helping them transform their IT culture from being technology-focused to a service-focused organization.

CA Service Operations Insight (SOI) Case Study: Intelligent Communication Software

Introduction

This case study of a small business computer software company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA SOI documents dependencies of services on IT components.”

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT transformation from a traditional technology-focused to a service-focused organization
    • IT transformation to support a new business model
    • IT transformation to support new business services and gain market share
  • Addresses the following critical challenges with CA SOI:
    • Difficulties in understanding and reporting the status of services
    • Difficulties finding the root cause of service problems
    • A need to ensure service level objectives or agreement are met
    • The issue of end users knowing service problems before IT is informed

Use Case

  • Germany-based computer software and services company
  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers

Results

  • Reduced the time-to-resolve service problems by 41% to 60% on average since they began using CA SOI.
  • CA SOI is helping them transform our IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to business services.

CA Service Operations Insight (SOI) Case Study: IT Alliance

Introduction

This case study of IT Alliance is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

“CA SOI simplified service management.”

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT transformation to support a new business model
  • Addresses the following critical challenges with CA SOI.
    • Difficulties finding the root cause of service problems
    • A need to ensure service level objectives or agreement are met

Use Case

  • Brazil-based computer services organization deploying CA SOI for its customers
  • Uses CA SOI for the following purposes:
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers
    • To consolidate the management of multiple customers in a single dashboard

Results

  • Reduced the time-to-identify the root cause of service problems by 41% to 60% on average since they began using CA SOI.
  • Reduced the time-to-resolve service problems by 61% to 80% on average since they began using CA SOI.
  • First line of support staff (e.g., level 1 operations) can solve 61% to 80% more problems since they began using CA SOI.
  • CA SOI is helping them transform IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to their customers’ business.

CA Service Operations Insight (SOI) Case Study: Large Bank

Introduction

This case study of a small business banking company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA SOI provides an end-to-end view of services and shows the impact of IT problems on services.”

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
    • IT transformation from a traditional technology-focused to a service-focused organization
    • IT transformation to support a new business model
    • IT transformation to more efficiently deploy and manage new IT technologies
  • Addresses the following critical challenges with CA SOI:
    • Difficulties in understanding and reporting the status of services
    • A need to ensure service level objectives or agreement are met
    • The issue of end users knowing service problems before IT is informed

Use Case

  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers
    • To consolidate the management of multiple customers in a single dashboard

Results

  • Reduced the time-to-identify the root cause of service problems by 21% to 40% on average since they began using CA SOI.
  • Reduced the time-to-resolve service problems by 21% to 40% on average since they began using CA SOI.
  • The Level 1 operations support staff can solve 21% to 40% more problems since they began using CA SOI.
  • CA SOI is helping them transform their IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to their business.

CA Service Operations Insight (SOI) Case Study: Large Energy & Utilities Company

Introduction

This case study of a large enterprise energy & utilities company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
  • CA SOI addresses the following critical challenges:
    • Difficulties finding the root cause of service problems
    • End-users experiencing service problems before IT knows about them

Use Case

  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services

Results

  • Reduced the time-to-identify the root cause of service problems by 41% to 60% on average since they began using CA SOI.
  • Since they began using CA SOI, they reduced the time-to-resolve service problems by 41% to 60% on average.

CA Service Operations Insight (SOI) Case Study: HealthCare Company

Introduction

This case study of a large enterprise health care company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“At this point in time CA SOI is allowing our operations staff (level 1 support) to view the services that the traditional hardware alarms are associated with. This is currently used to help them determine which services are being affected when a piece of hardware is having issues and which end user phone calls can be attributed to known hardware and service issues. The next phase of our CA SOI deployment will have operations using it to monitor services directly and issue tickets for hardware and service alarms.”

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
    • IT transformation from a traditional technology-focused to a service-focused organization
    • IT transformation to support new business services and gain market share
  • Addresses the following critical challenges with CA SOI.
    • Difficulties in understanding and reporting the status of services
    • Difficulties finding the root cause of service problems
    • A need to ensure service level objectives or agreement are met
    • A need to ensure that alerts/tickets are always routed to the right responder
    • The issue of end users knowing service problems before IT is informed

Use Case

  • Their CA Service Operations Insight (SOI) is in limited production deployment in their IT organization.
  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers
    • To consolidate the management of multiple customers in a single dashboard

Results

  • CA SOI is helping them transform IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to their business.

Case Study: Large Enterprise Transportation Services Company

Introduction

This case study of a large enterprise transportation services company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA SOI allows our executive team to understand when business critical systems are at risk of underperforming.”

Challenges

  • Addresses the following critical challenges with CA SOI.
    • Difficulties finding the root cause of service problems

Use Case

  • Their CA Service Operations Insight (SOI) is in production deployment in their IT organization.
  • Uses CA SOI for the following purposes:
    • To communicate service status to business stakeholders and/or external customers

Results

  • Agrees with the following statement: “CA SOI is helping us transform our IT culture from being technology-focused to a service-focused organization.”
  • Agrees with the following statement: “CA SOI’s ability to pinpoint service impact across technology silos helps us proactively mitigate risk to our business.”

CA Unified Communications Monitor Case Study: Fortune 500 Health Care Company

Introduction

This case study of a Fortune 500 health care company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Unified Communications Monitor has enabled us to see problems more quickly. Having UC Monitor integrated with the Network Performance Center has helped consolidate voice and data.”

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Reduce impact on IT network services through managed QoS
    • Leverage Cisco medianet technology for greater troubleshooting insight
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Reduced impact of unified communications on their IT network and on other applications
    • Identified the source of problems quickly
    • Improved capacity planning

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
  • Is planning to start using medianet within the next 18 months.
  • Uses the following Session Border Controllers in their environment:
    • Cisco Unified Border Element (CUBE)

Results

  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • A vendor supplied solution
    • Cisco Prime
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Ease of use

Case Study: Fortune 500 Telecommunications Services Company

Introduction

This case study of a Fortune 500 telecommunications services company is based on a July 2013 survey of CA Technologies Capacity Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Capacity Management’s open reporting capability has enabled us to leverage the multi-scenario growth models in order to provide the business and IT Executives with cross-silo visualizations of system impacts as they relate to various business plans.”

Challenges

  • Solved the following challenge with CA Capacity Management:
    • Create multiple scenario growth models

Use Case

  • Integrated > 5 performance monitoring systems into their CA Capacity Management solution for centralized reporting.
  • Has < 10,000 servers under management with their CA Capacity Management Solution.

Results

  • Reduced < 10% of their hardware using CA Capacity Management.
  • Rates CA Capacity Management’s ease of use as 5 out of 10.
  • Realized the following benefit with CA Capacity Management:
    • Achieved alignment with IT and the business
  • Finds that the following factor differentiate CA Capacity Management from the competition:
    • Depth/breadth of vendor support for capacity planning

Case Study: Fortune 500 Health Care Company

Introduction

This case study of a Fortune 500 health care company is based on a July 2013 survey of CA Technologies Capacity Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Solved the following challenge with CA Capacity Management:
    • Right-sized their IT environment to avoid costly over-and-under provisioning

Use Case

  • Integrated 4 performance monitoring systems into their CA Capacity Management solution for centralized reporting.
  • Has 15,000 – 20,000 servers under management with their CA Capacity Management Solution.

Results

  • Realized the following benefit with CA Capacity Management:
    • Reduced costs related to Capital Expenses (CapEx) and Operating Expenses (OpEx)
  • Finds that the following factor differentiates CA Capacity Management from the competition:
    • Depth/breadth of vendor support for capacity planning

Case Study: Fortune 500 Telecommunications Services Company

Introduction

This case study of a Fortune 500 telecommunications services company is based on a July 2013 survey of CA Technologies Capacity Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Capacity Management allows for rapid ‘what if’ analysis on various hardware platforms while maintaining accuracy of our current application models.”

Challenges

  • Solved the following challenges with CA Capacity Management:
    • Right-sized their IT environment to avoid costly over-and-under provisioning
    • Predicted future capacity needs on a data center-wide scale to support the business
    • Improved migration, consolidation & deployment efforts

Use Case

  • Integrated 4 performance monitoring systems into their CA Capacity Management solution for centralized reporting.
  • Has < 10,000 servers under management with their CA Capacity Management Solution.

Results

  • Reduced 10-20% of their hardware using CA Capacity Management.
  • Saves 50 – 100 FTE hours per month with automated performance data collection by CA Capacity Management.
  • Rates CA Capacity Management’s ease of use as 9 out of 10.
  • Realized the following benefits with CA Capacity Management:
    • Improved productivity for their capacity planning processes
    • Reduced costs related to Capital Expenses (CapEx) and Operating Expenses (OpEx)
    • Improved application performance
    • Achieved alignment with IT and the business
  • Finds that the following factors differentiate CA Capacity Management from the competition:
    • Scalability
    • Speed/time to value
    • Ease of use
    • Depth/breadth of vendor support for capacity planning
    • Depth/breadth of modeling support for capacity planning

Case Study: Global 500 Banking Company

Introduction

This case study of a Global 500 banking company is based on a July 2013 survey of CA Technologies Capacity Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Solved the following challenge with CA Capacity Management:
    • Increased data center server and VM utilization

Use Case

  • Integrated > 5 performance monitoring systems into their CA Capacity Management solution for centralized reporting.
  • Has > 25,000 servers under management with their CA Capacity Management Solution.

Results

  • Reduced > 50% of their hardware using CA Capacity Management.
  • Rates CA Capacity Management’s ease of use as 9 out of 10.
  • Realized the following benefits with CA Capacity Management:
    • Improved productivity for their capacity planning processes
  • Finds that the following factor differentiates CA Capacity Management from the competition:
    • Reliability

Case Study: State & Local Government

Introduction

This case study of a state & local government is based on a July 2013 survey of CA Technologies Capacity Management customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

  • Solved the following challenges with CA Capacity Management:
    • Predicted future capacity needs on a data center-wide scale to support the business
    • Improved migration, consolidation & deployment efforts
    • Troubleshooting

Use Case

  • Integrated 3 performance monitoring systems into their CA Capacity Management solution for centralized reporting.
  • Has < 10,000 servers under management with their CA Capacity Management Solution.

Results

  • Saves < 50 FTE hours per month with automated performance data collection by CA Capacity Management.
  • Rates CA Capacity Management’s ease of use as 8 out of 10.
  • Realized the following benefit with CA Capacity Management:
    • Improved application performance

Case Study: Fortune 500 Health Care Company

Introduction

This case study of a Fortune 500 health care company is based on a August 2013 survey of CA Technologies Capacity Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Solved the following challenges with CA Capacity Management:
    • Increased data center server and VM utilization
    • Right-sized their IT environment to avoid costly over-and-under provisioning

Use Case

  • Integrated > 5 performance monitoring systems into their CA Capacity Management solution for centralized reporting.
  • Has < 10,000 servers under management with their CA Capacity Management Solution.

Results

  • Rates CA Capacity Management’s ease of use as 8 out of 10.
  • Realized the following benefits with CA Capacity Management:
    • Improved productivity for their capacity planning processes
    • Improved application performance
  • Finds that the following factors differentiate CA Capacity Management from the competition:
    • Reliability
    • Speed/time to value
    • Ease of use
    • Depth/breadth of modeling support for capacity planning

Case Study: Global 500 Beverage Company

Introduction

This case study of a Global 500 beverage company is based on a July 2013 survey of CA Technologies Capacity Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Capacity Management’s ability to match budget and business requirements to the best technical solutions, as well as the ability to perform ‘what if’ scenarios that provide budget and configuration answers in response to proposed business and technical changes.”

Challenges

  • Solved the following challenges with CA Capacity Management:
    • Increased data center server and VM utilization
    • Right-sized their IT environment to avoid costly over-and-under provisioning
    • Improved migration, consolidation & deployment efforts

Use Case

  • Integrated > 5 performance monitoring systems into their CA Capacity Management solution for centralized reporting.
  • Has < 10,000 servers under management with their CA Capacity Management Solution.

Results

  • Reduced up to 10% of their hardware using CA Capacity Management.
  • Saves up to 50 FTE hours per month with automated performance data collection by CA Capacity Management.
  • Rates CA Capacity Management’s ease of use as 9 out of 10.
  • Realized the following benefits with CA Capacity Management:
    • Improved productivity for their capacity planning processes
    • Achieved alignment with IT and the business
  • Finds that the following factors differentiate CA Capacity Management from the competition:
    • Speed/time to value
    • Ease of use
    • Depth/breadth of vendor support for capacity planning
    • Depth/breadth of modeling support for capacity planning

Case Study: State & Local Government

Introduction

This case study of a state & local government is based on a July 2013 survey of CA Technologies Capacity Management customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“CA Capacity Management provides a view of how servers are performing and insight to potential resource problems.”

Challenges

  • Solved the following challenges with CA Capacity Management:
    • Increased data center server and VM utilization
    • Predicted future capacity needs on a data center-wide scale to support the business
    • Improved migration, consolidation & deployment efforts

Use Case

  • Integrated > 5 performance monitoring systems into their CA Capacity Management solution for centralized reporting.
  • Has < 10,000 servers under management with their CA Capacity Management Solution.

Results

  • Rates CA Capacity Management’s ease of use as 9 out of 10.
  • Realized the following benefits with CA Capacity Management:
    • Improved productivity for their capacity planning processes
    • Improved application performance
  • Finds that the following factors differentiate CA Capacity Management from the competition:
    • Scalability
    • Ease of use



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