TechValidate Research on CA Infrastructure Management

204 Case Studies – Page 6 of 7


Bank Increased IT Staff Productivity With CA Network Flow Analysis

Introduction

This case study of istupnikov@vtb.ru is based on a October 2013 survey of CA Network Flow Analysis customers by TechValidate, a 3rd-party research service.

Challenges

  • Performance problems that took too long to resolve
  • Difficulty in determining network capacity needs for new applications and services
  • Uncertainty whether adding more network capacity would resolve performance problems

Use Case

  • Predominantly uses the following networking hardware in their environment:
    • Cisco
  • Most concerned about the following traffic traversing across their network:
    • Applications
    • VoIP
    • Video

Results

  • Increased IT staff productivity by 50% – 75%
  • Increased customer/user satisfaction and loyalty
  • Better informed infrastructure investment decisions
  • The ability to validate the impact of change on network infrastructure
  • Improved network capacity planning for growing application and media traffic
  • The ability to configure and validate quality of service policies for business critical applications
  • Improved value and perception of network infrastructure and services as the “backbone” for delivering critical application and business services.

Global 500 Professional Services Company Aligned IT Priorities & Business Goals

Introduction

This case study of a Global 500 professional services company is based on a October 2013 survey of CA Network Flow Analysis customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Performance problems that took too long to resolve
  • The network being routinely blamed for application performance problems
  • A lack of reliable data to justify additional network capacity spend requests
  • Difficulty properly prioritizing QoS for key applications that impact our business
  • Difficulty in determining network capacity needs for new applications and services
  • Uncertainty whether adding more network capacity would resolve performance problems

Use Case

  • Predominantly uses the following networking hardware in their environment:
    • Cisco
  • Most concerned about the following traffic traversing across their network:
    • VoIP

Results

  • Better application performance
  • Increased customer/user satisfaction and loyalty
  • Better informed infrastructure investment decisions
  • The ability to validate the impact of change on network infrastructure
  • Improved problem resolution (i.e. reduced MTTR, number of issues, etc.)
  • Better visibility into how well the network delivers applications to the users
  • Improved network capacity planning for growing application and media traffic
  • The ability to configure and validate quality of service policies for business critical applications
  • Better aligned their infrastructure management priorities and resources with business goals
  • Improved value and perception of network infrastructure and services as the “backbone” for delivering critical application and business services.

Large Enterprise Energy & Utilities Company Experienced Multiple Benefits

Introduction

This case study of a large enterprise energy & utilities company is based on a October 2013 survey of CA Network Flow Analysis customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Performance problems that took too long to resolve
  • Difficulty properly prioritizing QoS for key applications that impact our business

Use Case

  • Predominantly uses the following networking hardware in their environment:
    • Cisco
    • EXTREME, AVAYA
  • Most concerned about the following traffic traversing across their network:
    • Applications
    • VoIP
    • Video

Results

  • Positively impacted revenue
  • Realized a 25%-50% ROI
  • Better application performance
  • Improved cost savings by 25% – 50%
  • Reduced infrastructure investment costs
  • Increased IT staff productivity by 50% – 75%

Large Enterprise Health Care Company Experienced Benefits With CA Network Flow Analysis

Introduction

This case study of a large enterprise health care company is based on a October 2013 survey of CA Network Flow Analysis customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • A lack of reliable data to justify additional network capacity spend requests
  • Difficulty in determining network capacity needs for new applications and services
  • Uncertainty whether adding more network capacity would resolve performance problems

Use Case

  • Predominantly uses the following networking hardware in their environment:
    • Alcatel-Lucent
    • Cisco
    • Juniper Networks
  • Most concerned about the following traffic traversing across their network:
    • Applications
    • Video

Results

  • Reduced infrastructure investment costs
  • Better informed infrastructure investment decisions
  • Improved network capacity planning for growing application and media traffic
  • Better aligned their infrastructure management priorities and resources with business goals

Telefonica SA Achieved IT & Business Benefits With CA Network Flow Analysis

Introduction

This case study of Telefonica SA is based on a November 2013 survey of CA Network Flow Analysis customers by TechValidate, a 3rd-party research service.

Challenges

  • Performance problems that took too long to resolve
  • Difficulty in determining network capacity needs for new applications and services

Use Case

  • Their networking environment include systems from the following vendors:
    • Alcatel-Lucent
    • Cisco
    • Juniper Networks
    • Huawei
  • Types of traffic on their network,they’re most concerned about:
    • Applications
    • Mobile
    • VoIP
    • Video

Results

Experienced the following sets of benefits:

  • Realized 25%-50% ROI
  • Increased IT staff productivity by 50% – 75%
  • Reduced infrastructure investment costs & Improved cost savings by 50% – 75%
  • Increased customer/user satisfaction and loyaltyPositively impacted revenue
  • Gained the ability to validate the impact of change on network infrastructure
  • Better visibility into how well the network delivers applications to the users
  • The ability to configure and validate quality of service policies for business critical applications

State Government Agency Experienced Numerous Benefits with CA Network Flow Analysis

Introduction

This case study of a state & local government is based on a November 2013 survey of CA Network Flow Analysis customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

Selected CA Network Flow Analysis due to the following issues:

  • Performance problems that took too long to resolve
  • The network being routinely blamed for application performance problems
  • A lack of reliable data to justify additional network capacity spend requests

Use Case

Their environment consists of Cisco hardware and most concerned with the following types of traffic:

  • Applications
  • Video

Results

Experienced the following improvements and benefits:

  • Increased IT staff productivity by 75% – 100%
  • Improved cost savings by 50% – 75%
  • Realized a 50% – 100% ROI
  • Improved problem resolution (i.e. reduced MTTR, number of issues, etc.)
  • Better informed infrastructure investment decisions

Adventist Health System Information Services Benefited from CA Network Flow Analysis

Introduction

This case study of Adventist Health System – Information Services is based on a October 2013 survey of CA Network Flow Analysis customers by TechValidate, a 3rd-party research service.

Challenges

  • Performance problems that took too long to resolve
  • The network being routinely blamed for application performance problems
  • A lack of reliable data to justify additional network capacity spend requests
  • Difficulty in determining network capacity needs for new applications and services
  • Uncertainty whether adding more network capacity would resolve performance problems

Use Case

Networking hardware in their environment include:

  • Cisco
  • HP
    Most concerned about the following types of traffic:
  • Applications
  • VoIP
  • Video

Results

  • Positively impacted revenue
  • Reduced infrastructure investment costs
  • Increased IT staff productivity by 10% – 25%
  • Increased customer/user satisfaction and loyalty
  • Better informed infrastructure investment decisions
  • The ability to validate the impact of change on network infrastructure
  • Improved problem resolution (i.e. reduced MTTR, number of issues, etc.)
  • Better visibility into how well the network delivers applications to the users
  • Improved network capacity planning for growing application and media traffic
  • Better aligned their infrastructure management priorities and resources with business goals
  • Improved value and perception of network infrastructure and services as the “backbone” for delivering critical application and business services.

Global 500 Telecommunications Company Reduced Costs & Increased Customer Satisfaction

Introduction

This case study of a Global 500 telecommunications services company is based on a November 2013 survey of CA Network Flow Analysis customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Difficulty in determining network capacity needs for new applications and services

Use Case

  • Uses the following networking hardware in their environment:
    • Cisco
    • HP
    • LANCOM
  • Is most concerned about the following traffic traversing across their network:
    • Applications
    • VoIP

Results

  • Better visibility into how well the network delivers applications to the users
  • Improved network capacity planning for growing application and media traffic
  • Reduced infrastructure investment costs
  • Increased customer/user satisfaction and loyalty

Harris Corporation Achieved Cost Savings & Increased Productivity

Introduction

This case study of Harris Corporation is based on a October 2013 survey of CA Network Flow Analysis customers by TechValidate, a 3rd-party research service.

Challenges

  • Harris Corporation Selected CA Network Flow Analysis due to the following issues:
    • Triage

Use Case

  • Uses the following networking hardware in their environment:
    • Cisco
  • Is most concerned about the following traffic types:
    • Applications
    • TCP/UDP

Results

  • Increased IT staff productivity by 75% – 100%
  • Improved cost savings by 50% – 75%
  • Would recommend CA Network Flow Analysis
  • Increased customer/user satisfaction and loyalty
  • Improved problem resolution (i.e. reduced MTTR, number of issues, etc.)
  • Better visibility into how well the network delivers applications to the users
  • Better aligned their infrastructure management priorities and resources with business goals

Telefonica Aligns IT to Business Goals

Introduction

This case study of TELECOMUNICA is based on a October 2013 survey of CA Network Flow Analysis customers by TechValidate, a 3rd-party research service.

Challenges

  • Experienced the following challenges:
    • The network being routinely blamed for application performance problems
    • Difficulty properly prioritizing QoS for key applications that impact our business

Use Case

  • Predominantly uses the following networking hardware in their environment:
    • Cisco
    • Dell
  • Most concerned about the following traffic traversing across their network:
    • Applications
    • VoIP

Results

  • Better application performance
  • Increased IT staff productivity by 25% – 50%
  • Increased customer/user satisfaction and loyalty
  • Improved problem resolution (i.e. reduced MTTR, number of issues, etc.)
  • Improved network capacity planning for growing application and media traffic
  • Better aligned their infrastructure management priorities and resources with business goals

Large Enterprise Computer Services Company Achieved 100%-150% ROI

Introduction

This case study of a large enterprise computer services company is based on a October 2013 survey of CA Network Flow Analysis customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Experienced the following issues:
    • Performance problems that took too long to resolve
    • The network being routinely blamed for application performance problems
    • Difficulty in determining network capacity needs for new applications and services

Use Case

  • Predominantly uses the following networking hardware in their environment:
    • Cisco
    • Juniper Networks
    • Enterasys
  • Most concerned about the following traffic traversing across their network:
    • Applications
    • VoIP

Results

  • Realized a 100% – 150% ROI
  • Positively impacted revenue
  • Increased IT staff productivity
  • Better application performance
  • Improved cost savings by 10% – 25%
  • Increased customer/user satisfaction and loyalty
  • Improved integration into the CA tool landscape
  • Improved problem resolution (i.e. reduced MTTR, number of issues, etc.)
  • Improved network capacity planning for growing application and media traffic
  • Better aligned their infrastructure management priorities and resources with business goals

Target Corporation Achieves IT & Business Benefits with CA Network Flow Analysis

Introduction

This case study of Target Corporation is based on a October 2013 survey of CA Network Flow Analysis customers by TechValidate, a 3rd-party research service.

“I would recommend CA Network Flow Analysis (formerly NetQoS ReporterAnalyzer).”

Challenges

Experienced the following issues:

  • Performance problems that took too long to resolve
  • The network being routinely blamed for application performance problems

Use Case

  • Predominantly uses the following networking hardware in their environment:
    • Cisco
  • Most concerned about the following traffic traversing across their network:
    • Applications
    • VoIP
    • Video

Results

  • Positively impacted revenue
  • Increased IT staff productivity
  • Reduced infrastructure investment costs
  • Better visibility into how well the network delivers applications to the users
  • Improved network capacity planning for growing application and media traffic
  • The ability to configure and validate quality of service policies for business critical applications

CA Service Operations Insight (SOI) Case Study: Large Retail Company

Introduction

This case study of a large enterprise retail company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Service Operations Insight brings knowledge and empowerment to IT Operations.”

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT transformation from a traditional technology-focused to a service-focused organization
    • IT transformation to support a new business model
    • IT transformation to more efficiently deploy and manage new IT technologies
  • Addresses the following critical challenges with CA SOI:
    • Difficulties finding the root cause of service problems
    • A need to ensure that alerts/tickets are always routed to the right responder
    • The issue of end users knowing service problems before IT is informed

Use Case

  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services

Results

  • Reduced the time-to-identify the root cause of service problems by 21% to 40% on average since they began using CA SOI.
  • CA SOI is helping them transform IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to the business.

CA Service Operations Insight (SOI) Case Study: Large Bank

Introduction

This case study of a large enterprise banking company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Service Operations Insight enables us to specially create logical maps of services.”

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT transformation from a traditional technology-focused to a service-focused organization
    • IT transformation to support a new business model
    • IT transformation to support new business services and gain market share
  • Addresses the following critical challenges with CA SOI:
    • A need to ensure service level objectives or agreement are met
    • A need to ensure that alerts/tickets are always routed to the right responder

Use Case

  • Uses CA SOI for the following purposes:
    • To consolidate the management of multiple customers in a single dashboard

Results

  • Reduced the time-to-identify the root cause of service problems by 11% to 20% on average since they began using CA SOI.
  • Reduced the time-to-resolve service problems by 11% to 20% on average since they began using CA SOI.
  • The support staff can solve 11% to 20% more problems since they began using CA SOI.
  • CA SOI is helping them transform IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps proactively mitigate risk to the business.

CA Service Operations Insight (SOI) Case Study: Retail Company

Introduction

This case study of a large enterprise retail company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA SOI helps with the alignment of IT with business processes and helps manage technology from the perspective of the business services.”

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT transformation from a traditional technology-focused to a service-focused organization
    • IT transformation to support new business services and gain market share
    • IT transformation to more efficiently deploy and manage new IT technologies
  • Addresses the following critical challenges with CA SOI:
    • Difficulties finding the root cause of service problems
    • A need to ensure service level objectives or agreement are met
    • The issue of end users knowing service problems before IT is informed

Use Case

  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers
    • To consolidate the management of multiple customers in a single dashboard

Results

  • CA SOI is helping them transform IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to the business.

CA Service Operations (SOI) Case Study: Healthcare Company

Introduction

This case study of a large enterprise health care company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
    • IT transformation from a traditional technology-focused to a service-focused organization
  • Addresses the following critical challenges with CA SOI:
    • Difficulties finding the root cause of service problems
    • A need to ensure service level objectives or agreement are met
    • A need to ensure that alerts/tickets are always routed to the right responder

Use Case

  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To communicate service status to business stakeholders and/or external customers

Results

  • Reduced the time-to-identify the root cause of service problems by 11% to 20% on average since they began using CA SOI.
  • Reduced the time-to-resolve service problems by 11% to 20% on average since they began using CA SOI.
  • CA SOI is helping them transform our IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps proactively mitigate risk to the business.

CA Service Operations Insight (SOI) Case Study: Financial Services Company

Introduction

This case study of a large enterprise financial services company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA SOI provides better transparency of incidents and problems across both infrastructure and application support teams.”

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT transformation from a traditional technology-focused to a service-focused organization
  • Addresses the following critical challenges with CA SOI:
    • Difficulties in understanding and reporting the status of services
    • A need to ensure that alerts/tickets are always routed to the right responder

Use Case

  • Uses CA SOI for the following purposes:
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers

Results

  • Reduced the time-to-identify the root cause of service problems by 11% to 20% on average since they began using CA SOI.
  • CA SOI is helping them transform IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to the business.

CA Service Operations Insight (SOI) Case Study: Coris LLC

Introduction

This case study of CORIS LLC is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

“CA SOI provides a consolidated view of IT services status and quick root case investigation. Combined with CA Application Performance Management, CA SOI also provides proactive incident and problem management.”

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
    • IT transformation from a traditional technology-focused to a service-focused organization
    • transformation from NSM
  • Addresses the following critical challenges with CA SOI:
    • Difficulties in understanding and reporting the status of services
    • Difficulties finding the root cause of service problems
    • A need to ensure that alerts/tickets are always routed to the right responder

Use Case

  • CA Service Operations Insight (SOI) is in a pre-production environment for testing in their IT organization.
  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers

Results

  • Reduced the time-to-identify the root cause of service problems by 41% to 60% on average since they began using CA SOI.
  • Reduced the time-to-resolve service problems by 41% to 60% on average since they began using CA SOI.
  • The support staff can solve 41% to 60% more problems since they began using CA SOI.
  • CA SOI is helping them transform their IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to our business.

CA Service Operations Insight (SOI) Case Study: Dell Inc.

Introduction

This case study of Dell Inc. is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

“Consolidating all the inputs helps to show technology groups the clinical impact of their areas on services.”

Challenges

  • Using CA SOI for the following broader initiatives:
    • Performance Monitoring
  • Addresses the following critical challenges with CA SOI:
    • Difficulties in understanding and reporting the status of services
    • Difficulties finding the root cause of service problems
    • A need to ensure service level objectives or agreement are met
    • A need to ensure that alerts/tickets are always routed to the right responder
    • The issue of end users knowing service problems before IT is informed

Use Case

  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers

Results

  • CA SOI is helping them transform IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to the business.

CA Service Operations Insight (SOI) Case Study: Chemical Company

Introduction

This case study of a large enterprise chemicals company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
    • IT transformation from a traditional technology-focused to a service-focused organization
    • IT transformation to more efficiently deploy and manage new IT technologies
  • Addresses the following critical challenges with CA SOI:
    • Difficulties in understanding and reporting the status of services
    • Difficulties finding the root cause of service problems
    • A need to ensure service level objectives or agreement are met
    • A need to ensure that alerts/tickets are always routed to the right responder
    • The issue of end users knowing service problems before IT is informed

Use Case

  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers

Results

  • Reduced the time-to-identify the root cause of service problems by 41% to 60% on average since they began using CA SOI.
  • Reduced the time-to-resolve service problems by 41% to 60% on average since they began using CA SOI.
  • CA SOI is helping them transform their IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to their business.

CA Service Operations Insight (SOI) Case Study: Computer Services Company

Introduction

This case study of a medium enterprise computer services company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
    • IT transformation from a traditional technology-focused to a service-focused organization
    • IT transformation to more efficiently deploy and manage new IT technologies
  • Addresses the following critical challenges with CA SOI:
    • Difficulties in understanding and reporting the status of services
    • Difficulties finding the root cause of service problems
    • A need to ensure service level objectives or agreement are met
    • A need to ensure that alerts/tickets are always routed to the right responder
    • The issue of end users knowing service problems before IT is informed

Use Case

  • Their CA Service Operations Insight (SOI) is in production deployment
  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers

Results

  • CA SOI is helping them transform their IT culture from being technology-focused to a service-focused organization.

CA Service Operations Insight (SOI) Case Study: Federal Government Agency

Introduction

This case study of a federal government is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT transformation to more efficiently deploy and manage new IT technologies
  • Addresses the following critical challenges with CA SOI:
    • Difficulties in understanding and reporting the status of services
    • Difficulties finding the root cause of service problems
    • A need to ensure service level objectives or agreement are met
    • A need to ensure that alerts/tickets are always routed to the right responder

Use Case

  • CA Service Operations Insight (SOI) is in production deployment in their IT organization.
  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers
    • To consolidate the management of multiple customers in a single dashboard

Results

  • CA SOI is helping them transform their IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to their mission.

CA Unified Communications Monitor Case Study: Large Enterprise Consumer Products Company

Introduction

This case study of a large enterprise consumer products company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“UC Monitor allows us to work with the users in almost real-time to identify voice related problems and point our engineers in the correct direction.”

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Leverage Cisco medianet technology for greater troubleshooting insight
    • VoIP Troubleshooting
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Identified the source of problems quickly

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
  • Is planning to start using medianet in the next 6 months.
  • Uses the following Session Border Controllers in their environment:
    • Cisco Unified Border Element (CUBE)

Results

  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • HOMER
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Previous customer of NetQOS SuperAgent

CA Unified Communications Monitor Case Study: Fortune 500 Insurance Company

Introduction

This case study of a Fortune 500 insurance company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Reduce impact on IT network services through managed QoS
    • Monitor a variety of VoIP and video vendors
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Improved service quality of their VoIP service
    • Maintained consistent QoS policies over time
    • Improved capacity planning

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
  • Is planning to start using medianet in the next 6 months.
  • Uses the following Session Border Controllers in their environment:
    • Cisco Unified Border Element (CUBE)

Results

  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • A 3rd party solution
    • Clarus
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Breadth of monitoring/management functionality, such as the ability to monitor, troubleshoot, and plan for future changes
    • Ease of use
  • Increased the productivity of their IT staff by 10% to 24% with CA Unified Communications Monitor.

CA Unified Communications Monitor Case Study: Large Enterprise Telecommunications Services

Introduction

This case study of a large enterprise telecommunications services company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“As we use the CA product suite (Spectrum and CAPC), CA Unified Communications Monitor is part of the customer voice suite we propose to use to manage our customers.”

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Reduce impact on IT network services through managed QoS
    • Monitor a variety of VoIP and video vendors
    • Leverage Cisco medianet technology for greater troubleshooting insight
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Improved service quality of their VoIP service
    • Reduced impact of unified communications on their IT network and on other applications
    • Monitored multiple vendors’ UC systems with a single solution
    • Identified the source of problems quickly

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
    • Cisco medianet
    • AVAYA
  • Is planning to start using medianet in the next 6 months.
  • Uses the following Session Border Controllers in their environment:
    • Cisco Unified Border Element (CUBE)
    • Acme Packet

Results

  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • A vendor supplied solution
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Breadth of monitoring/management functionality, such as the ability to monitor, troubleshoot, and plan for future changes
    • Depth of monitoring/management functionality, such as the ability to drill into detailed call metrics,
    • Correlation of data from multiple sources (e.g., phone, gateway, call path) into a single call view
    • Correlation of unified communications data with network-based data from other CA products in the Performance Center

CA UC Monitor Case Study: Global 500 Telecommunications Services Company

Introduction

This case study of a Global 500 telecommunications services company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Implementation of CA Unified Communications Monitor is straightforward and its monitoring capabilities intuitive and yet strong. Correlation with other CA [products] such as Network Flow Analysis and Application Delivery Analysis makes the tool even better.”

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Identified the source of problems quickly
    • Improved capacity planning

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
  • Uses the following Session Border Controllers in their environment:
    • Cisco Unified Border Element (CUBE)

Results

  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • NetIQ, Cisco
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Depth of monitoring/management functionality, such as the ability to drill into detailed call metrics,
    • Correlation of data from multiple sources (e.g., phone, gateway, call path) into a single call view
    • Correlation of unified communications data with network-based data from other CA products in the Performance Center
    • Ease of use

CA Unified Communications Monitor Case Study: Large Enterprise Banking Company

Introduction

This case study of a large enterprise banking company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Improved service quality of their VoIP service

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
  • Is not planning to use medianet at this time.
  • Uses the following Session Border Controllers in their environment:
    • Cisco Unified Border Element (CUBE)

Results

  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • A vendor supplied solution
    • HP nnm
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Correlation of unified communications data with network-based data from other CA products in the Performance Center
    • Ease of use

CA Unified Communications Monitor Case Study: Global 500 Computer Software Company

Introduction

This case study of a Global 500 computer software company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Improve video quality
    • Monitor a variety of VoIP and video vendors
    • Leverage Cisco medianet technology for greater troubleshooting insight
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Improved service quality of their VoIP service
    • Improved service quality of their video service
    • Served growing desktop video collaborations
    • Monitored multiple vendors’ UC systems with a single solution
    • Identified the source of problems quickly
    • Improved capacity planning

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco medianet
    • Microsoft® OCS/Lync®
  • Is currently using medianet.

Results

  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Variety of vendors supported
    • Correlation of data from multiple sources (e.g., phone, gateway, call path) into a single call view
    • Correlation of unified communications data with network-based data from other CA products in the Performance Center

CA Unified Communications Monitor Case Study: Fortune 500 Insurance Company

Introduction

This case study of a Fortune 500 insurance company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Our primary uses of CA UC Monitor are for trouble shooting and certification of new physical locations before they are placed into production use. For new facilities, we use UC Monitor extensively during testing to validate the quality of our VoIP solution.”

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Reduce impact on IT network services through managed QoS
    • Monitor a variety of VoIP and video vendors
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Improved service quality of their VoIP service
    • Monitored multiple vendors’ UC systems with a single solution
    • Identified the source of problems quickly

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
    • AVAYA
  • Uses the following Session Border Controllers in their environment:
    • Acme Packet

Results

  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • A vendor supplied solution
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Variety of vendors supported
    • Correlation of unified communications data with network-based data from other CA products in the Performance Center
    • Value for price
  • Increased the productivity of their IT staff by 10% to 24% with CA Unified Communications Monitor.

CA Unified Communications Monitor Case Study: Global 500 Banking Company

Introduction

This case study of a Global 500 banking company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA UC Monitor provides voice quality troubleshooting and reduces mean time to repair.”

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Reduce impact on IT network services through managed QoS
    • Monitor a variety of VoIP and video vendors
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Improved service quality of their VoIP service
    • Monitored multiple vendors’ UC systems with a single solution
    • Identified the source of problems quickly

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
  • Is planning to start using medianet within the next 18 months.
  • Uses the following Session Border Controllers in their environment:
    • Sonus

Results

  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • A 3rd party solution
    • InfoVista, Equinox, Riverbed
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Variety of vendors supported
    • Depth of monitoring/management functionality, such as the ability to drill into detailed call metrics,
    • Correlation of data from multiple sources (e.g., phone, gateway, call path) into a single call view
    • Correlation of unified communications data with network-based data from other CA products in the Performance Center
    • Ease of use



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