TechValidate Research on CA Infrastructure Management

204 Case Studies – Page 5 of 7


Case Study: Large IT Services Company

Introduction

This case study of a small business computer services company is based on a May 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We really like the dashboards, reports, and architecture of the product.”

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Unify disparate, point monitoring tools
    • Better support newer applications & technologies

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Physical servers
    • Virtual machines
    • Applications
    • Storage
    • Databases
    • Network devices
    • Data center facilities (power, space, cooling)
  • Monitors more than 10,000 devices with CA Nimsoft Monitor.
  • Replaced the following monitoring tools with CA Nimsoft Monitor:
    • Homegrown tools
    • An open source tool (i.e. Nagios)
    • EMC

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
    • Ease of use and management: 4
    • Unified view and control: 5
    • Dashboards, alerts and reports: 5
    • Monitoring coverage (probes): 4
  • Was able to achieve the following percentages:
    • Reduce time in managing tools : 15%-25%

Case Study: Large Enterprise Insurance Company

Introduction

This case study of a large enterprise insurance company is based on a May 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We really like that CA Nimsoft Monitor is easy to configure and allows us to control the wording of the alerts that are generated.”

“CA Nimsoft Monitor allows us to stay ahead of the game by proactively notifying us about server conditions.”

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Reduce the cost and complexity of IT monitoring
    • Unify disparate, point monitoring tools
    • Improve IT staff productivity
    • Improve customer and employee experience

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Physical servers
    • Virtual machines
    • Applications
    • Storage
    • Network devices
    • End user experience
  • Monitors 501 to 1000 devices with CA Nimsoft Monitor

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
    • Ease of use and management: 4
    • Unified view and control: 4
    • Monitoring coverage (probes): 4
  • Was able to achieve the following by the following percentages:
    • Improve IT staff productivity: 15%-25%
    • Improve mean time to repair: 15%-25%
    • Reduce system & network outage: 25%-40%
    • Reduce time in managing tools : up to 15%

Case Study: Leading Provider Of Satellite Imagery

Introduction

This case study of a medium enterprise telecommunications services company is based on a May 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We really like the power and flexibility CA Nimsoft Monitor provides, which allows us to create our own probes and leverage its open API’s to integrate with other systems.”

“CA Nimsoft Monitor has given us the ability to offer monitoring in ways we have never had.”

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Unify disparate, point monitoring tools
    • Accelerate problem resolution
    • Improve IT staff productivity
    • Improve customer and employee experience
    • Solve scalability and performance issues with existing tools

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Physical servers
    • Virtual machines
    • Applications
    • Storage
    • Databases
    • Network devices
    • Data center facilities (power, space, cooling)
    • End user experience
  • Monitors 501 to 1000 devices with CA Nimsoft Monitor
  • Replaced the following monitoring tools with CA Nimsoft Monitor:
    • Homegrown tools
    • Solarwinds
    • An open source tool (i.e. Nagios)
    • Zenoss

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
    • Ease of use and management: 4
    • Unified view and control: 4
    • APIs and extensibility: 5
    • Dashboards, alerts and reports: 4
    • Monitoring coverage (probes): 3
  • Was able to achieve the following by the following percentages:
    • Improve IT staff productivity: up to 15%
    • Improve mean time to repair: up to 15%
    • Reduce system & network outage: up to 15%
    • Reduce time in managing tools : 25%-40%

Case Study: Leading Australian IT Infrastructure Consultancy

Introduction

This case study of a medium enterprise computer services company is based on a June 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We really like the scalability and ease of use of CA Nimsoft Monitor.”

“CA Nimsoft Monitor provides a comprehensive picture of all our managed services clients.”

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Reduce the cost and complexity of IT monitoring
    • Unify disparate, point monitoring tools
    • Improve customer and employee experience

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Physical servers
    • Virtual machines
    • Applications
    • Storage
    • Databases
    • Network devices
    • Public/private cloud
    • Data center facilities (power, space, cooling)
    • End user experience
  • Monitors 1001 to 5000 devices with CA Nimsoft Monitor

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
    • Ease of use and management: 5
    • Unified view and control: 5
    • APIs and extensibility: 5
    • Dashboards, alerts and reports: 5
    • Monitoring coverage (probes): 5
  • Was able to achieve the following by the following percentages:
    • Improve IT staff productivity: more than 50%
    • Improve mean time to repair: more than 50%
    • Reduce system & network outage: more than 50%
    • Reduce time in managing tools : more than 50%

Case Study: Large Software & IT Services Provider

Introduction

This case study of Aricent is based on a June 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service.

“We love the ease of use and administration of CA Nimsoft Monitor.”

“CA Nimsoft Monitor enables us to pro-actively help identify issues via alerts.”

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Reduce the cost and complexity of IT monitoring
    • Unify disparate, point monitoring tools
    • Accelerate problem resolution
    • Improve IT staff productivity

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Physical servers
    • Virtual machines
    • Applications
    • Storage
    • Databases
    • Network devices
  • Monitors 501 to 1000 devices with CA Nimsoft Monitor.
  • Replaced the following monitoring tools with CA Nimsoft Monitor:
    • Manage engine

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
    • Ease of use and management: 4
    • Unified view and control: 4
    • Monitoring coverage (probes): 4
  • Was able to achieve the following by the following percentages:
    • Improve IT staff productivity: up to 15%
    • Improve mean time to repair: up to 15%
    • Reduce system & network outage: up to 15%
    • Reduce time in managing tools : 15%-25%

Case Study: Large Consumer Products Company

Introduction

This case study of a small business consumer products company is based on a May 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With CA Nimsoft Monitor I have not had to turn away many requests. The tool can be very simple if monitoring the basics or it can be customized to monitor very intricate applications. "

“A consolidated view of each customer’s responsibilities is immeasurable.”

“CA Nimsoft Mointor provides better data presentation and exposure of what is being monitored.”

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Unify disparate, point monitoring tools
    • Accelerate problem resolution
    • Improve IT staff productivity
    • Improve customer and employee experience

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Physical servers
    • Virtual machines
    • Applications
    • Storage
    • Databases
    • Network devices
    • End user experience
  • Monitors > 5000 devices with CA Nimsoft Monitor.
  • Replaced the following monitoring tools with CA Nimsoft Monitor:
    • Homegrown tools
    • BMC
    • An open source tool (i.e. Nagios)

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
    • Ease of use and management: 4
    • APIs and extensibility: 5
    • Monitoring coverage (probes): 5
  • Was able to achieve the following by the following percentages:
    • Improve IT staff productivity: 15%-25%
    • Improve mean time to repair: 15%-25%
    • Reduce system & network outage: 15%-25%
    • Reduce time in managing tools : 25%-40%

CA Spectrum Case Study: Educational Institution

Introduction

This case study of a educational institution is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“CA Spectrum is used to monitor a wide range of network, server and infrastructure support systems. It allows us to rapidly identify and isolate faults, thereby focusing repair efforts and decreasing the mean time to repair outages.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Monitor and manage physical, virtual and cloud environments
  • Solved the following challenges with CA Spectrum:
    • Increased visibility across their network – physical and virtual
    • Identified the source of problems quickly

Use Case

  • Has 1,001 -5,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices
    • Data Center Facilities (power, space, cooling)

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: Easy
    • platform support OOTB: Easy
    • spectrum report manager: Easy
    • discovery configurations: Easy

CA Spectrum Case Study: Medium Enterprise Media & Entertainment Company

Introduction

This case study of a medium enterprise media & entertainment company is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Spectrum gives my team a complete view of our entire network and physical interconnections. This allows us to much more quickly troubleshoot network problems.”

Challenges

  • Purchased CA Spectrum in order to:
    • Pre-empt service issues before user impact
    • Monitor and manage physical, virtual and cloud environments
  • Solved the following challenges with CA Spectrum:
    • Improved MTTR
    • Increased visibility across their network – physical and virtual

Use Case

  • Has 1-1,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Value for price
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: Easy
    • platform support OOTB: Easy
    • discovery configurations: Easy
  • Improved their MTTR by 25% to 49% with CA Spectrum.

CA Spectrum Case Study: Global 500 Computer Services Company

Introduction

This case study of a Global 500 computer services company is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Spectrum has added value to our IT organization by showing the topology of a complex network with inter-relationships, the ease of finding issues resulting from changes before they impact the end users and by analyzing trends to predict failures.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Pre-empt service issues before user impact
    • Monitor and manage physical, virtual and cloud environments
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Improved MTTR
    • Improved service levels to end users
    • Increased visibility across their network – physical and virtual
    • Identified the source of problems quickly
    • Improved reporting

Use Case

  • Has 10,000+ monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices
    • Public/Private Cloud

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Reliability
    • Scalability
    • Value for price
    • Speed /time to value
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: extremely easy
    • out-of-the-box functionality: extremely easy
    • platform support OOTB: extremely easy
    • discovery configurations: extremely easy
  • Increased the productivity of their IT staff by 10% to 24% with CA Spectrum.
  • Improved their MTTR by 25% to 49% with CA Spectrum.

CA Spectrum Case Study: Large Enterprise Financial Services Company

Introduction

This case study of a large enterprise financial services company is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Spectrum consolidates alerts across different infrastructure silos and integrations into a single console of consoles.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Eliminate change and configuration errors that lead to performance issues and outages
    • Monitor and model QoS classes and policies
    • Pre-empt service issues before user impact
    • Better align IT investments and resource allocations to business priorities
    • Understand the impact of outages on users and business services
    • Monitor and manage physical, virtual and cloud environments
  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved MTTR
    • Improved service levels to end users
    • Increased visibility across their network – physical and virtual
    • Reduced the number of alarms

Use Case

  • Has 1,001 -5,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices
    • Public/Private Cloud

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Scalability
    • Value for price
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: Easy
    • out-of-the-box functionality: Easy
    • platform support OOTB: very easy
    • spectrum report manager: Easy
    • discovery configurations: Easy
  • Increased the productivity of their IT staff by 10% to 24% with CA Spectrum.
  • Improved their MTTR by < 10% with CA Spectrum.

CA Spectrum Case Study: Educational Institution

Introduction

This case study of a educational institution is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“CA Spectrum is the fastest tool for up/down (outage) reporting, and it has fault isolation!”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Reduce the number of alarms

Use Case

  • Has 10,000+ monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Breadth of monitoring/management functionality
    • Scalability
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: very easy
    • out-of-the-box functionality: very easy
    • platform support OOTB: very easy
    • spectrum report manager: Easy
    • discovery configurations: Easy

CA Spectrum Case Study: Large Enterprise Transportation Services Company

Introduction

This case study of a large enterprise transportation services company is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Spectrum is used for Network Management and supervision. It helps us to keep a distributed and shared vision of the up to date network map, which facilitates the incident and change management. "

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
  • Solved the following challenges with CA Spectrum:
    • Improved MTTR
    • Improved service levels to end users

Use Case

  • Has 1,001 -5,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Reliability
    • Value for price
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: extremely easy
    • out-of-the-box functionality: very easy
    • platform support OOTB: very easy
    • spectrum report manager: very easy
    • discovery configurations: extremely easy

CA Spectrum Case Study: Large Enterprise Aerospace & Defense Company

Introduction

This case study of a large enterprise aerospace & defense company is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Spectrum provides increased visibility of the whole infrastructure from a single application.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Understand the impact of outages on users and business services
    • Monitor and manage physical, virtual and cloud environments
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved MTTR
    • Increased visibility across their network – physical and virtual
    • Identified the source of problems quickly

Use Case

  • Has 1,001 -5,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: very easy
    • out-of-the-box functionality: very easy
    • platform support OOTB: Easy
    • spectrum report manager: not easy
    • discovery configurations: Easy

CA Spectrum Case Study: Fortune 500 Pharmaceuticals Company

Introduction

This case study of a Fortune 500 pharmaceuticals company is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Its ease of use, compatibility with multiple vendors, and ability to interface with third-party products has made CA Spectrum a valuable tool.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Pre-empt service issues before user impact
    • Understand the impact of outages on users and business services
    • Monitor and manage physical, virtual and cloud environments
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved MTTR
    • Improved service levels to end users
    • Increased visibility across their network – physical and virtual
    • Reduced change and configuration errors
    • Identified the source of problems quickly
    • Improved reporting
    • Reduced the number of alarms

Use Case

  • Has 1,001 -5,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Network Devices
    • Public/Private Cloud
    • Load Balancers, WAN accellerators

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Reliability
    • Scalability
    • Value for price
    • Speed /time to value
    • Flexibility
    • Excellent tech support
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: very easy
    • out-of-the-box functionality: very easy
    • platform support OOTB: very easy
    • spectrum report manager: Easy
    • discovery configurations: Easy

CA Spectrum Case Study: Small Business Professional Services Company

Introduction

This case study of a small business professional services company is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Spectrum is a very adaptable, flexible, and easy to use solution. As a partner, we manage to implement Spectrum in different organizations; our internally implemented solution helps us to test lots of different scenarios.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Eliminate change and configuration errors that lead to performance issues and outages
    • Pre-empt service issues before user impact
    • Better align IT investments and resource allocations to business priorities
    • Understand the impact of outages on users and business services
    • Monitor and manage physical, virtual and cloud environments
    • user friendly and easy adoption
  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved MTTR
    • Improved service levels to end users
    • Identified the source of problems quickly
    • Improved reporting

Use Case

  • Has 1-1,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices
    • third party devices (UPS…)

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Reliability
    • Speed /time to value
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: extremely easy
    • out-of-the-box functionality: very easy
    • platform support OOTB: very easy
    • spectrum report manager: very easy
    • discovery configurations: very easy
  • Improved their MTTR by 25% to 49% with CA Spectrum.

CA Spectrum Case Study: Federal Government

Introduction

This case study of a federal government is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“[CA Spectrum helps us] resolve errors before users know about them.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Pre-empt service issues before user impact
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved MTTR
    • Increased visibility across their network – physical and virtual
    • Reduced change and configuration errors
    • Identified the source of problems quickly

Use Case

  • Has 1,001 -5,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Scalability
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: very easy
    • out-of-the-box functionality: Easy
    • platform support OOTB: Easy
    • discovery configurations: very easy
  • Increased the productivity of their IT staff by 25% to 49% with CA Spectrum.
  • Improved their MTTR by 25% to 49% with CA Spectrum.

CA Spectrum Case Study: Large Enterprise Media & Entertainment Company

Introduction

This case study of a large enterprise media & entertainment company is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Spectrum gives us a dynamic view into our network while providing fault isolation that allows our engineers to focus on fixing the issue.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Monitor and model QoS classes and policies
    • Pre-empt service issues before user impact
    • Understand the impact of outages on users and business services
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Improved MTTR
    • Improved service levels to end users
    • Increased visibility across their network – physical and virtual
    • Identified the source of problems quickly

Use Case

  • Has 1,001 -5,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices
    • Data Center Facilities (power, space, cooling)

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Reliability
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: extremely easy
    • out-of-the-box functionality: very easy
    • platform support OOTB: very easy
    • spectrum report manager: Easy
    • discovery configurations: very easy
  • Increased the productivity of their IT staff by 10% to 24% with CA Spectrum.
  • Improved their MTTR by 10% to 24% with CA Spectrum.

CA Spectrum Case Study: Large Enterprise Telecommunications Services Company

Introduction

This case study of a large enterprise telecommunications services company is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“[CA Spectrum] provides us a single, central toolset for alarm and event management, service management and our billing solution.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Pre-empt service issues before user impact
    • Monitor and manage physical, virtual and cloud environments
    • Support for a broad range of vendors and technologies
    • Customisable and usable for a billing soultion
  • Solved the following challenges with CA Spectrum:
    • Improved service levels to end users
    • Increased visibility across their network – physical and virtual
    • Reduced change and configuration errors
    • Identified the source of problems quickly
    • Reduced the number of alarms
    • Billing solution integrated to alarm solution

Use Case

  • Has 1-1,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Network Devices
    • Public/Private Cloud
    • Data Center Facilities (power, space, cooling)
    • customer and network records

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Scalability
    • Speed /time to value
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: Easy
    • out-of-the-box functionality: Easy
    • platform support OOTB: Easy
    • discovery configurations: Easy

Case Study: Fire Department, City Of NY

Introduction

This case study of Fire Department, City of NY is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service.

“[CA Spectrum] is very reliable, user friendly, and has easy navigation.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Eliminate change and configuration errors that lead to performance issues and outages
    • Understand the impact of outages on users and business services
    • Monitor and manage physical, virtual and cloud environments
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved MTTR
    • Improved service levels to end users
    • Increased visibility across their network – physical and virtual
    • Reduced change and configuration errors
    • Identified the source of problems quickly
    • Reduced the number of alarms

Use Case

  • Has 1,001 -5,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Reliability
    • Scalability
    • Value for price
    • Speed /time to value
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: very easy
    • out-of-the-box functionality: Easy
    • platform support OOTB: Easy
    • spectrum report manager: Easy
    • discovery configurations: Easy
  • Increased the productivity of their IT staff by 50% to 74% with CA Spectrum.
  • Improved their MTTR by 50% to 74% with CA Spectrum.

Case Study: Imtech Ict Austria

Introduction

This case study of Imtech ICT Austria is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service.

“[CA Spectrum helped our organization gain] visibility into the IT Infrastructure, providing the same view for all users and some good features like Locator, SPM and NCM.”

Challenges

  • Purchased CA Spectrum in order to:
    • Monitor and manage physical, virtual and cloud environments
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Increased visibility across their network – physical and virtual

Use Case

  • Has 1,001 -5,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: very easy
    • out-of-the-box functionality: very easy
    • platform support OOTB: Easy
    • spectrum report manager: Easy
    • discovery configurations: very easy

Case Study: Dell Inc.

Introduction

This case study of Dell Inc. is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service.

“CA Spectrum provides a single source of hardware and network monitoring that allows views of performance prior to incidents being generated by existing hardware monitoring.”

Challenges

  • Purchased CA Spectrum in order to:
    • Pre-empt service issues before user impact
    • Understand the impact of outages on users and business services
    • Monitor and manage physical, virtual and cloud environments
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Increased visibility across their network – physical and virtual
    • Identified the source of problems quickly

Use Case

  • Has 1,001 -5,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: Easy
    • out-of-the-box functionality: Easy
    • platform support OOTB: not easy
    • spectrum report manager: not easy
    • discovery configurations: very easy
  • Increased the productivity of their IT staff by < 10% with CA Spectrum.
  • Improved their MTTR by < 10% with CA Spectrum.

Case Study: HP

Introduction

This case study of HP is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service.

“For vendors with limited SNMP support (EMC, OEM, Isilon, for example) we have been able to add support as a trap receiver. This enables us to leverage the RNOC as a single source to initiate Service Manager tickets and to provide 24/7 escalations as necessary on those alarms.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
  • Solved the following challenges with CA Spectrum:
    • Increased visibility across their network – physical and virtual
    • Improved reporting
    • Reduced the number of alarms

Use Case

  • Has 1,001 -5,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices
    • Data Center Facilities (power, space, cooling)

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Reliability
    • Scalability
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: very easy
    • out-of-the-box functionality: Easy
    • platform support OOTB: Easy
    • spectrum report manager: not easy
    • discovery configurations: not easy
  • Increased the productivity of their IT staff by 10% to 24% with CA Spectrum.
  • Improved their MTTR by 10% to 24% with CA Spectrum.

Case Study: Vectra Consultoria E Servicos Ltda

Introduction

This case study of VECTRA CONSULTORIA E SERVICOS LTDA is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service.

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Identified the source of problems quickly
    • Improved reporting

Use Case

  • Has 5,001 – 10,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices
    • Data Center Facilities (power, space, cooling)

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Depth of monitoring/management functionality
    • Reliability
    • Scalability
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: very easy
    • out-of-the-box functionality: very easy
    • platform support OOTB: very easy
    • discovery configurations: very easy

Case Study: Easynet: A globally managed network, hosting, and telepresence company

Introduction

This case study of easynet is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service.

“CA Spectrum has allowed us to be more proactive to our customers. As a network provider, this is what the customer base desires above all.”

Challenges

  • Purchased CA Spectrum in order to:
    • Eliminate change and configuration errors that lead to performance issues and outages
    • Pre-empt service issues before user impact
    • Better align IT investments and resource allocations to business priorities
    • Understand the impact of outages on users and business services
    • Monitor and manage physical, virtual and cloud environments
    • Support for a broad range of vendors and technologies
    • simply the most flexible product out there
  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved service levels to end users
    • Increased visibility across their network – physical and virtual
    • Identified the source of problems quickly

Use Case

  • Has 10,000+ monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Depth of monitoring/management functionality
    • Reliability
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: Easy
    • out-of-the-box functionality: Easy
    • platform support OOTB: Easy
    • spectrum report manager: not easy
    • discovery configurations: very easy
  • Increased the productivity of their IT staff by 10% to 24% with CA Spectrum.
  • Improved their MTTR by 10% to 24% with CA Spectrum.

Case Study: Thales Italia S.P.A.

Introduction

This case study of Thales Italia S.p.A. is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service.

“Network Infrastructure availability is very vital for our business, CA Spectrum helps us to monitor proactively and to meet our SLA.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Eliminate change and configuration errors that lead to performance issues and outages
    • Understand the impact of outages on users and business services
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved MTTR
    • Increased visibility across their network – physical and virtual
    • Reduced change and configuration errors
    • Reduced the number of alarms

Use Case

  • Has 5,001 – 10,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Reliability
    • Speed /time to value
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: extremely easy
    • out-of-the-box functionality: very easy
    • platform support OOTB: very easy
    • discovery configurations: extremely easy
  • Increased the productivity of their IT staff by < 10% with CA Spectrum.
  • Improved their MTTR by 10% to 24% with CA Spectrum.

Case Study: Large Enterprise Telecommunications Services Company Benefits with CA Spectrum

Introduction

This case study of a large enterprise telecommunications services company is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Comments from our users!
“CA Spectrum® has dropped the number of Unix false positives from the thousands of alerts to the hundreds just from its out of the box configuration. The alert self clearing mechanism is a key to the reduction in false positives.”

“It provides a far more accurate monitoring and alerting mechanism and even allows you to diagnose a large proportion of the alerts from the console directly, so that you don’t even need to be on the server.”

“The added functionality to easily customize and tune alerts makes it a very easy product to work with.”

Challenges

  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved MTTR
    • Reduced the number of alarms
    • excellent tool to integrate other alarms with southbound gateway

Use Case

  • Has 5,001 – 10,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices
    • Data Center Facilities (power, space, cooling)
    • We use it a lot as a ‘manager of managers’ for alarms from other systems.

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Reliability
    • Flexibility
    • Very good range of mature features, highly customisable and it actually works reliably (unlike some other tools out there…)
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: extremely easy
    • out-of-the-box functionality: extremely easy
    • platform support OOTB: very easy
    • spectrum report manager: very easy
    • discovery configurations: very easy
  • Increased the productivity of their IT staff by 10% to 24% with CA Spectrum.
  • Improved their MTTR by 10% to 24% with CA Spectrum.

State & Local Government Increases Productivity and Improves MTTR with CA Spectrum

Introduction

This case study of a state & local government is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Pre-empt service issues before user impact
    • Understand the impact of outages on users and business services
    • Monitor and manage physical, virtual and cloud environments
  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved service levels to end users
    • Increased visibility across their network – physical and virtual
    • Reduced change and configuration errors
    • Improved reporting
    • Reduced the number of alarms

Use Case

  • Has 5,001 – 10,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Reliability
    • Scalability
    • Value for price
    • Speed /time to value
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: very easy
    • out-of-the-box functionality: very easy
    • platform support OOTB: very easy
    • spectrum report manager: very easy
  • Increased the productivity of their IT staff by 50% to 74% with CA Spectrum.
  • Improved their MTTR by 25% to 49% with CA Spectrum.

Case Study: Large Enterprise Telecommunications Services Company Improves MTTR by >75%

Introduction

This case study of a large enterprise telecommunications services company is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Understand the impact of outages on users and business services
    • Monitor and manage physical, virtual and cloud environments
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Improved MTTR
    • Improved service levels to end users
    • Identified the source of problems quickly
    • Reduced the number of alarms

Use Case

  • Has 10,000+ monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices
    • Data Center Facilities (power, space, cooling)

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Reliability
    • Scalability
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • Overall ease of use: Easy
    • Out-of-the-box functionality: very easy
    • Platform support OOTB: extremely easy
    • Spectrum report manager: very easy
  • Improved their MTTR by > 75% with CA Spectrum.

Benefits Achieved with CA NFA for Global 500 Transportation Services Company

Introduction

This case study of a Global 500 transportation services company is based on a October 2013 survey of CA Network Flow Analysis customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • The network being routinely blamed for application performance problems
  • A lack of reliable data to justify additional network capacity spend requests
  • Difficulty in determining network capacity needs for new applications and services
  • Uncertainty whether adding more network capacity would resolve performance problems

Use Case

  • Predominantly uses the following networking hardware in their environment:
    • Cisco
    • Dell
    • HP
  • Most concerned about the following traffic traversing across their network:
    • Applications

Results

  • Increased IT staff productivity by 10% – 25%
  • Better visibility into how well the network delivers applications to the users
  • The ability to configure and validate quality of service policies for business critical applications
  • Better aligned their infrastructure management priorities and resources with business goals
  • Improved value and perception of network infrastructure and services as the “backbone” for delivering critical application and business services.

Reduce Blame with CA Network Flow Analysis for Global 500 Pharmaceuticals Company

Introduction

This case study of a Global 500 pharmaceuticals company is based on a October 2013 survey of CA Network Flow Analysis customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Performance problems that took too long to resolve
  • The network being routinely blamed for application performance problems
  • Difficulty in determining network capacity needs for new applications and services
  • Uncertainty whether adding more network capacity would resolve performance problems

Use Case

  • Predominantly uses the following networking hardware in their environment:
    • Cisco
    • HP
    • Juniper Networks
  • Most concerned about the following traffic traversing across their network:
    • Applications
    • VoIP
    • Video

Results

  • Positively impacted revenue
  • Improved problem resolution (i.e. reduced MTTR, number of issues, etc.)
  • Better visibility into how well the network delivers applications to the users
  • Concise issue identification based on technology stack (network / server / application)
  • Improved value and perception of network infrastructure and services as the “backbone” for delivering critical application and business services.
  • Providing data to applicaiton teams to remediate their systems, rather than blaming the network to get a good network troubleshooter to do it for them.



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