TechValidate Research on CA Infrastructure Management

204 Case Studies – Page 4 of 7


Case Study: Cmc Ltd

Introduction

This case study of CMC Ltd is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of internal resources
    • Pricey and hard to find external resources

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Data Center Infrastructure Managment
    • CA Network Flow Analysis
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: vastly superior
    • Application performance: vastly superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: vastly superior

Case Study: Wipro Technologies

Introduction

This case study of Wipro Technologies is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Other priorities

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses 1-2 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring all servers
    • Monitoring server app performance
  • Currently runs the following in addition to CA eHealth:
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Physical systems
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Communities

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Application performance: superior
    • Server & system performance: superior
    • Compliance monitor & reporting: superior

Case Study: Fastweb

Introduction

This case study of FASTWEB S.p.A. is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“CA eHealth gives us the capability of monitoring and grouping large number of devices and related items”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Nothing

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses too many products to count for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Monitoring all network devices
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Voice performance
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: vastly superior
    • Compliance monitor and reporting: vastly superior

Case Study: Shared Services Canada

Introduction

This case study of SHARED SERVICES CANADA is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of architecture/governance plan
    • Other priorities

Use Case

  • Is currently investigating ways to consolidate performance management tools.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Mutli-tenant awareness
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Network Flow Analysis
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA education courses
    • CA Communities

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Application performance: superior
    • Server and system performance: superior
    • Compliance monitor and reporting: superior

Case Study: Za.Didata.Com

Introduction

This case study of za.didata.com is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“CA Products gives the visibility to my organizational infrastructure and helps in pro-active monitoring and historical events to help make informed decisions as and when required. Without this, it would feel as if we operating our services blindly and without any knowledge of when and how failures occur, and how best and earliest can most events be prevented based on information we get from our monitoring tools.”

Challenges

  • Held back from investing more into your infrastructure management and monitoring solutions because:
    • Nothing

Use Case

  • Is currently investigating ways to consolidate performance management tools.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Data Center Infrastructure Managment
    • CA Network Flow Analysis
    • CA Service Operations Insight
    • CA Spectrum
    • CA Unified Communications Monitor
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Voice performance
    • Virtual systems
    • Physical systems
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA education courses
    • CA Communities
    • Www.CA.com

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Application performance: vastly superior
    • Server and system performance: vastly superior
    • Compliance monitor and reporting: superior

Case Study: T Systems

Introduction

This case study of t-systems.com is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“CA eHealth provides availability, performance reporting and fault management.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of internal resources

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring all network devices
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Network Flow Analysis
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Voice performance
    • SNMP agents

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • SLA reporting: superior
    • Application performance: superior
    • Server and system performance: superior
    • Compliance monitor and reporting: superior

Case Study: Centre For Railway Information System

Introduction

This case study of CENTRE FOR RAILWAY INFORMATION SYSTEM is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“CA eHealth is a good solution for big organizations like Railways to manage all stations, Data Center equipment, etc.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Nothing

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Monitoring all network devices
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • www.CA.com

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • SLA reporting: superior
    • Application performance: vastly superior
    • Compliance monitor and reporting: vastly superior

Case Study: Alphaserve Technologies EU

Introduction

This case study of Alphaserve Technologies – EU is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“Good combination of products that give us the ability to cover many aspects of an IT infrastructure.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Pricey and hard to find external resources
    • Other priorities

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Network Flow Analysis
    • CA Nimsoft Monitor
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services
    • CA education courses
    • CA Communities
    • www.CA.com
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: superior

Wipro Technologies uses CA for their entire monitoring platform

Introduction

This case study of Wipro Technologies is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“Our entire monitoring platform is built over CA Tools.”

Challenges

Nothing is holding this company back from investing more into their infrastructure management and monitoring solutions.

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Nimsoft Monitor
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Application performance: superior
    • Compliance monitor and reporting: superior

Case Study: Fiserv, Inc.

Introduction

This case study of Fiserv, Inc. is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“CA eHealth is good. Reporting is such a huge need for us.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Nothing

Use Case

  • Is currently we are using the CA suite.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Capacity Management
    • CA Data Center Infrastructure Managment
    • CA Network Flow Analysis
    • CA Nimsoft Monitor
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • live KPI reporting: superior
    • sLA reporting: superior
    • application performance: superior
    • server & system performance: superior
    • compliance monitor & reporting: superior

Case Study: Neurones SA

Introduction

This case study of NEURONES SA is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“CA-eHealth is a very good solution. Keep it.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Nothing

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
  • Currently runs the following in addition to CA eHealth:
    • CA Nimsoft Monitor
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Voice performance
    • Virtual systems
    • Physical systems
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services
    • CA Communities

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • live KPI reporting: vastly superior
    • SLA reporting: superior
    • Server and system performance: superior
    • Compliance monitor & reporting: vastly superior

Case Study: Netsol International Argentina SA

Introduction

This case study of NETSOL INTERNATIONAL ARGENTINA SA is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“CA eHealth is a fundamental piece in our environment integrated with DCIM, CA Spectrum, CA Performance Center, CA NFA and CA Nimsoft to give reports customized to our customers. We give support to CA Products too.”

Challenges

  • Held back from investing more into your infrastructure management and monitoring solutions because:
    • Nothing

Use Case

  • Is currently We are currently investigating ways to better monitor routers, switches, firewalls, applications and servers across many domains and customers.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Data Center Infrastructure Managment
    • CA Network Flow Analysis
    • CA Nimsoft Monitor
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Voice performance
    • Virtual systems
    • Physical systems
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services
    • CA education courses
    • CA Communities
    • Www.CA.com
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: vastly superior
    • SLA reporting: vastly superior
    • Application performance: vastly superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: vastly superior

Case Study: Large Enterprise Telecommunications Services Company

Introduction

This case study of a large enterprise telecommunications services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Nothing

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Network Flow Analysis
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
    • CA Unified Communications Monitor
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Application performance: vastly superior
    • Server and system performance: vastly superior

Case Study: Small Business Professional Services Company

Introduction

This case study of a small business professional services company is based on a October 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“eHealth is a great product to keep.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of architecture/governance plan
    • Lack of internal resources
    • Inability to justify investment to management
    • Other priorities

Use Case

  • Is currently wishing to monitor more devices.
  • Uses too many products to count for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Nimsoft Monitor
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services
    • CA Communities

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • live KPI reporting: superior
    • sLA reporting: vastly superior
    • application performance: superior
    • server & system performance: vastly superior

Case Study: Caixa De Assistencia Dos Funcionarios Do

Introduction

This case study of CAIXA DE ASSISTENCIA DOS FUNCIONARIOS DO is based on a October 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“It is essential to keep the number of machines in operation. Monitoring of performance.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of internal resources
    • Other priorities

Use Case

  • Is currently investigating ways to consolidate performance management tools.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Network Flow Analysis
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA education courses
    • CA Communities
    • Www.CA.com
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • live KPI reporting: superior
    • sLA reporting: superior
    • application performance: superior
    • server & system performance: superior
    • compliance monitor & reporting: vastly superior

DCIM Case Study: Cognizant Technology Solutions Corporation

Introduction

This case study of Cognizant Technology Solutions Corporation is based on a September 2014 survey of CA Technologies Data Center Infrastructure Management customers by TechValidate, a 3rd-party research service.

“With CA DCIM, we have improved monitoring and management of the systems in our data center operations and are now making more effective use of power, space and cooling capacity.”

Challenges

  • Purchased CA DCIM to do the following:
    • Improve the use of data center capacity (power, cooling and rack space)
    • Improve efficiency and reduce energy consumption/costs
    • Improve power and cooling management
    • Streamline IT asset discovery and management

Use Case

  • Monitors 1,000 to 501 floor mounted assets/devices in their data centers with CA DCIM.

Results

  • Replaced the following DCIM monitoring tools with CA DCIM:
    • Spreadsheets
  • Saves less than 50 FTE hours per month from automated data collection and reporting offered by CA DCIM.

DCIM Case Study: Large Enterprise Computer Hardware Company

Introduction

This case study of a large enterprise computer hardware company is based on a September 2014 survey of CA Technologies Data Center Infrastructure Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With CA DCIM, we have improved monitoring and management of the systems in our data center operations and are now making more effective use of power, space and cooling capacity.”

“Operation and process optimization on device commission and decomission.”

Challenges

  • Purchased CA DCIM to do the following:
    • Improve the use of data center capacity (power, cooling and rack space)
    • Improve efficiency and reduce energy consumption/costs
    • Improve power and cooling management
    • Improve placement and provisioning processes
    • Streamline IT asset discovery and management

Use Case

  • Monitors 5,000 to 1,001 floor mounted assets/devices in their data centers with CA DCIM.

Results

  • Replaced the following DCIM monitoring tools with CA DCIM:
    • Home grown tools
    • Spreadsheets
    • Visio
  • Satisfaction with the following CA DCIM capabilities:
    • Monitoring capabilities: satisfied
    • Capacity planning & analysis: satisfied
    • Asset placement & management: satisfied
  • Saves nearly 50 FTE hours per month from automated data collection and reporting offered by CA DCIM.
  • Achieved the following results after implementing CA DCIM:
    • Improved capacity management: 25-50%
    • Reduced reporting time/costs: 10-25%
    • Increased IT asset utilization: 25-50%
    • Reduced energy consumption: up to 10%
    • Avoided future hardware buildout: 10-25%

DCIM Case Study: Datotel

Introduction

This case study of DATOTEL is based on a September 2014 survey of CA Technologies Data Center Infrastructure Management customers by TechValidate, a 3rd-party research service.

“With CA DCIM, we have improved monitoring and management of the systems in our data center operations and are now making more effective use of power, space and cooling capacity.”

“CA DCIM has allowed us to get a more granular depiction of our client’s infrastructure and environment. We use these systems not only for pro-activity or their environment, but also for billing purposes. It helps to have a system you can depend on in this type of industry.”

“These DCIM systems have done many things, but also allowed us to have greater insight into the tough to manage aspects of the datacenter world.”

Challenges

  • Purchased CA DCIM to do the following:
    • Improve the use of data center capacity (power, cooling and rack space)
    • Reduce the flood of alarms while ensuring availability
    • Improve efficiency and reduce energy consumption/costs
    • Improve power and cooling management
    • Streamline IT asset discovery and management

Use Case

  • Used 20-10 tools to collect environmental data in their data center before implementing CA DCIM.
  • Monitors 500 to 150 floor mounted assets/devices in their data centers with CA DCIM.

Results

  • Replaced the following DCIM monitoring tools with CA DCIM:
    • Home grown tools
    • Spreadsheets
    • Andover
      *Satisfaction with the following CA DCIM capabilities:
    • Ease of use & management: very satisfied
    • Monitoring capabilities: very satisfied
    • Capacity planning & analysis: very satisfied
    • Advanced alerting & dashboards: very satisfied
    • Asset placement & management: very satisfied
  • Saves 50 to 99 FTE hours per month from automated data collection and reporting offered by CA DCIM
  • Achieved the following results after implementing CA DCIM:
    • Improved capacity management: 10-25%
    • Reduced reporting time/costs: 25-50%
    • Increased IT asset utilization: 10-25%
    • Reduced energy consumption: 10-25%
    • Avoided future hardware buildout: up to 10%

DCIM Case Study: Large Enterprise Financial Services Company

Introduction

This case study of a large enterprise financial services company is based on a September 2014 survey of CA Technologies Data Center Infrastructure Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With CA DCIM, we have improved monitoring and management of the systems in our data center operations and are now making more effective use of power, space and cooling capacity.”

“The solution came to fill an empty space in which Infrastructure teams were using different solutions in order to mange their data centers. Now, with DCIM, there is a single pane of glass for them to build, monitor and analyze power and cooling in a well structured way, which enables us to be more aligned to corporate sustainability policy.”

Challenges

  • Purchased CA DCIM to do the following:
    • Improve the use of data center capacity (power, cooling and rack space)
    • Improve efficiency and reduce energy consumption/costs
    • Improve power and cooling management

Use Case

  • Used <10 tools to collect environmental data in their data center before implementing CA DCIM.

Results

  • Satisfaction with the following CA DCIM capabilities:
    • Ease of use & management: satisfied
    • Monitoring capabilities: satisfied
    • Capacity planning & analysis: satisfied
    • Advanced alerting & dashboards: satisfied
    • Asset placement & management: satisfied
  • Saves nearly 50 FTE hours per month from automated data collection and reporting offered by CA DCIM.

DCIM Case Study: Datotel

Introduction

This case study of DATOTEL is based on a September 2014 survey of CA Technologies Data Center Infrastructure Management customers by TechValidate, a 3rd-party research service.

“With CA DCIM, we have improved monitoring and management of the systems in our data center operations and are now making more effective use of power, space and cooling capacity.”

Challenges

  • Purchased CA DCIM to do the following:
    • Improve the use of data center capacity (power, cooling and rack space)
    • Reduce the flood of alarms while ensuring availability
    • Improve efficiency and reduce energy consumption/costs
    • Improve power and cooling management

Use Case

  • Monitors 5,000 to 1,001 floor mounted assets/devices in their data centers with CA DCIM.

Results

  • Replaced the following DCIM monitoring tools with CA DCIM or CA ecoMeter:
    • Home grown tools
    • Spreadsheets
  • Satisfaction with the following CA DCIM capabilities:
    • Ease of use & management: Very satisfied
    • Monitoring capabilities: Very satisfied
    • Capacity planning & analysis: Very satisfied
    • Advanced alerting & dashboards: Very satisfied
    • Asset placement & management: Very satisfied
  • Saves 50 to 99 FTE hours per month from automated data collection and reporting offered by CA DCIM.
  • Achieved the following results after implementing CA DCIM:
    • Improved capacity management: 10-25%
    • Reduced reporting time/costs: 25-50%
    • Increased IT asset utilization: 10-25%
    • Reduced energy consumption: 10-25%
    • Avoided future hardware buildout: 10-25%

DCIM Case Study: Logicalis Group

Introduction

This case study of Logicalis Group is based on a September 2014 survey of CA Technologies Data Center Infrastructure Management customers by TechValidate, a 3rd-party research service.

“With CA DCIM, we have improved monitoring and management of the systems in our data center operations and are now making more effective use of power, space and cooling capacity.”

“CA DCIM has provided us with automated asset management and reporting.”

“BMS integration has allowed for enhanced alerting without the need for specialist BMS contractor.”

“CA DCIM has greatly reduced the amount of time spent collecting data and compiling data centre performance reports.”

“The product has allowed for the Data Centre Operations team to have a clearer understanding on how the data centre is performing and enables us to be more proactive and resolve issues before causing a major outage or incurring high costs.”

Challenges

  • Purchased CA DCIM to do the following:
    • Improve the use of data center capacity (power, cooling and rack space)
    • Improve efficiency and reduce energy consumption/costs
    • Improve power and cooling management

Use Case

  • Monitors 1,000 to 501 floor mounted assets/devices in their data centers with CA DCIM.

Results

  • Satisfaction with the following CA DCIM capabilities:
    • Monitoring capabilities: very satisfied
    • Capacity planning & analysis: very satisfied
    • Advanced alerting & dashboards: very satisfied
    • Asset placement & management: very satisfied
  • Saves 100 to 150 FTE hours per month from automated data collection and reporting offered by CA DCIM.
  • Achieved the following results after implementing CA DCIM:
    • Improved capacity management: 10-25%
    • Reduced reporting time/costs: >50%
    • Reduced energy consumption: 10-25%

DCIM Case Study: Large Enterprise Banking Company

Introduction

This case study of a large enterprise banking company is based on a September 2014 survey of CA Technologies Data Center Infrastructure Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With CA DCIM, we have improved monitoring and management of the systems in our data center operations and are now making more effective use of power, space and cooling capacity.”

“Better distribuition of work force, time and effort savings.”

Challenges

  • Purchased CA DCIM to do the following:
    • Improve the use of data center capacity (power, cooling and rack space)
    • Improve efficiency and reduce energy consumption/costs
    • Improve power and cooling management
    • Improve placement and provisioning processes

Use Case

  • Monitors more than 5,000 floor mounted assets/devices in their data centers with CA DCIM.

Results

  • Replaced the following DCIM monitoring tools with CA DCIM:
    • Home grown tools
    • Spreadsheets
  • Satisfaction with the following CA DCIM capabilities:
    • Ease of use & management: satisfied
    • Capacity planning & analysis: satisfied
    • Asset placement & management: satisfied
  • Saves 100 to 150 FTE hours per month from automated data collection and reporting offered by CA DCIM.

DCIM Case Study: Fortune 500 Professional Services Company

Introduction

This case study of a Fortune 500 professional services company is based on a September 2014 survey of CA Technologies Data Center Infrastructure Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With CA DCIM, we have improved monitoring and management of the systems in our data center operations and are now making more effective use of power, space and cooling capacity.”

Challenges

  • Purchased CA DCIM to do the following:
    • Improve the use of data center capacity (power, cooling and rack space)
    • Improve efficiency and reduce energy consumption/costs
    • Improve power and cooling management
    • Streamline IT asset discovery and management

Use Case

  • Used 51+ tools to collect environmental data in their data center before implementing CA DCIM.

Results

  • Replaced the following DCIM monitoring tools with CA DCIM:
    • Home grown tools
  • Satisfaction with the following CA DCIM capabilities:
    • Ease of use & management: satisfied
    • Monitoring capabilities: very satisfied
    • Capacity planning & analysis: satisfied
    • Asset placement & management: satisfied
  • Saves more than 150 FTE hours per month from automated data collection and reporting offered by CA DCIM.
  • Achieved the following results after implementing CA DCIM:
    • Improved capacity management: 25-10%
    • Reduced reporting time/costs: 50-25%
    • Increased IT asset utilization: 25-10%
    • Avoided future hardware buildout: 25-10%

Case Study: Energy & Utilities

Introduction

This case study of a energy & utilities is based on a April 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“CA Nimsoft Monitor can monitor almost anything.”

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Reduce the cost and complexity of IT monitoring
    • Unify disparate, point monitoring tools
    • Accelerate problem resolution

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Physical servers
    • Applications
    • Network devices
    • End user experience
  • Monitors < 200 devices with CA Nimsoft Monitor.
  • Replaced the following monitoring tools with CA Nimsoft Monitor:
    • WhatsUp Gold

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
    • Unified view and control: 4
    • APIs and extensibility: 5
    • Dashboards, alerts and reports: 4
    • Monitoring coverage (probes): 5
  • Was able to achieve the following by the following percentages:
    • Improve IT staff productivity: 15%-25%
    • Improve mean time to repair: 25%-40%
    • Reduce system & network outage: 15%-25%
    • Reduce time in managing tools : 15%-25%

Case Study: Medium Enterprise Computer Hardware Company

Introduction

This case study of RagingWire Data Centers, Inc. is based on a April 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service.

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Accelerate problem resolution
    • Improve IT staff productivity
    • Deliver differentiated services to customers and users

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Physical servers
    • Virtual machines
    • Applications
    • Storage
    • Databases
    • Network devices
    • Data center facilities (power, space, cooling)
    • End user experience
  • Monitors 200 to 500 devices with CA Nimsoft Monitor.
  • Replaced the following monitoring tools with CA Nimsoft Monitor:
    • Homegrown tools
    • HP
    • An open source tool (i.e. Nagios)

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
    • Ease of use and management: 5
    • Unified view and control: 5
    • Dashboards, alerts and reports: 4
    • Monitoring coverage (probes): 4
  • Was able to achieve the following percentages:
    • Improve IT staff productivity: up to 15%
    • Improve mean time to repair: up to 15%
    • Reduce system & network outage: up to 15%
    • Reduce time in managing tools : up to 15%

Case Study: Large Enterprise Health Care Company

Introduction

This case study of a large enterprise health care company is based on a April 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Nimsoft Monitor is platform agnostic, provides centralized administration and wide breadth range of monitoring capabilities.”

“CA Nimsoft Monitor reports problems before our customers do. It allows us to be proactive instead of reactive.”

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Reduce the cost and complexity of IT monitoring
    • Accelerate problem resolution
    • Improve IT staff productivity
    • Solve scalability and performance issues with existing tools

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Physical servers
    • Virtual machines
    • Applications
    • Storage
    • Databases
    • Network devices
    • Public/private cloud
  • Monitors 1001 to 5000 devices with CA Nimsoft Monitor.
  • Replaced the following monitoring tools with CA Nimsoft Monitor:
    • IP Sentry

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
    • Ease of use and management: 4
    • APIs and extensibility: 4
    • Dashboards, alerts and reports: 4
    • Monitoring coverage (probes): 4
  • Was able to achieve the following percentages:
    • Improve IT staff productivity: up to 15%
    • Reduce system & network outage: 15%-25%

Case Study: Medium Enterprise Consumer Services Company

Introduction

This case study of uniconverse is based on a April 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service.

“Things we like about CA Nimsoft Monitor was it’s lightweight architecture, simple pricing scheme, 200+ built-in monitoring probes and advanced APIs for customizing.”

“CA Nimsoft Monitor provides customers with a variety of knowledge(correlation information) needed for decision-making, in a single view.”

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Reduce the cost and complexity of IT monitoring
    • Unify disparate, point monitoring tools
    • Accelerate problem resolution
    • Solve scalability and performance issues with existing tools
    • Better support newer applications & technologies
    • Deliver differentiated services to customers and users

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Physical servers
    • Virtual machines
    • Applications
    • Storage
    • Databases
    • Network devices
    • Public/private cloud
    • End user experience
  • Monitors < 200 devices with CA Nimsoft Monitor.

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
    • Ease of use and management: 5
    • Unified view and control: 5
    • APIs and extensibility: 5
    • Dashboards, alerts and reports: 5
    • Monitoring coverage (probes): 5
  • Was able to achieve the following by the following percentages:
    • Improve IT staff productivity: more than 50%
    • Improve mean time to repair: 25%-40%
    • Reduce system & network outage: more than 50%
    • Reduce time in managing tools : 25%-40%

Case Study: Fortune 500 IT Services Company

Introduction

This case study of a Global 500 computer services company is based on a April 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Nimsoft Monitor’s graphical outputs such as dashboard, and reports are very detailed and flexible.”

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Unify disparate, point monitoring tools

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Physical servers
    • Virtual machines
    • Storage
  • Monitors 1001 to 5000 devices with CA Nimsoft Monitor.
  • Replaced the following monitoring tools with CA Nimsoft Monitor:
    • An open source tool (i.e. Nagios)

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
    • Unified view and control: 4
    • Dashboards, alerts and reports: 4
    • Monitoring coverage (probes): 4
  • Was able to achieve the following percentages:
    • Improve IT staff productivity: 15%-25%
    • Improve mean time to repair: 15%-25%
    • Reduce system & network outage: 15%-25%
    • Reduce time in managing tools : up to 15%

Case Study: IT Service Provider

Introduction

This case study of a small business media & entertainment company is based on a April 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We really like the ability to customize the product according to our needs.”

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Deliver differentiated services to customers and users

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Physical servers
    • Virtual machines
    • Applications
    • Storage
    • Network devices
  • Monitors 1001 to 5000 devices with CA Nimsoft Monitor.
  • Replaced the following monitoring tools with CA Nimsoft Monitor:
    • ManageEngine

Results

  • Was able to achieve the following percentages:
    • Improve IT staff productivity: up to 15%
    • Improve mean time to repair: up to 15%
    • Reduce system & network outage: up to 15%
    • Reduce time in managing tools : up to 15%

Case Study: Large Australian Telecommunications Solution Provider

Introduction

This case study of a large enterprise telecommunications services company is based on a June 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We really like the dashboards, reports, and alarm handling.”

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Reduce the cost and complexity of IT monitoring
    • Better support newer applications & technologies

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Network devices
  • Monitors 1001 to 5000 devices with CA Nimsoft Monitor.
  • Replaced the following monitoring tools with CA Nimsoft Monitor:
    • Homegrown tools
    • An open source tool (i.e. Nagios)
    • OpenNMS

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
  • APIs and extensibility: 4
  • Dashboards, alerts and reports: 4
  • Was able to achieve the following percentages:
    • Improve IT staff productivity: up to 15%
    • Improve mean time to repair: up to 15%
    • Reduce system & network outage: 15%-25%
    • Reduce time in managing tools : 15%-25%



More Research on CA Infrastructure Management