TechValidate Research on CA Infrastructure Management

204 Case Studies – Page 3 of 7


Case Study: Large Enterprise Transportation Services Company

Introduction

This case study of a large enterprise transportation services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth is good tool and is used in our environment as one of our primary monitoring tools. Through CA eHealth we are monitoring the performance and health status of the devices in our project.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of architecture/governance plan

Use Case

  • Is currently wishing to monitor more devices.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Supporting multiple platforms
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Network Flow Analysis
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Voice performance
    • Virtual systems
    • Physical systems

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Server & system performance: superior
    • Compliance monitor & reporting: superior

Vectra cites CA eHealth as “indispensable”

Introduction

This case study of VECTRA CONSULTORIA E SERVICOS LTDA is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“CA eHealth is indispensable. With the integration of other CA tools — it becomes perfect.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Inability to justify investment to management

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Monitoring all network devices
  • Currently runs the following in addition to CA eHealth:
    • CA Network Flow Analysis
    • CA Nimsoft Monitor
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • SNMP agents

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Application performance: superior
    • Server & system performance: superior
    • Compliance monitor & reporting: superior

Large Enterprise Computer Software Company combines CA eHealth with SOI and Spectrum

Introduction

This case study of a large enterprise computer software company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We are using CA eHealth integrated with Spectrum and with SOI. We are fetching all performance reports from Spectrum and using SOI for ticketing of performance alerts.”

Challenges

Nothing is holding this company back from investing more into their infrastructure management and monitoring solutions.

Use Case

  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Network Flow Analysis
    • CA Nimsoft Monitor
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
    • CA Unified Communications Monitor
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services
    • CA Communities

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: vastly superior
    • SLA reporting: superior
    • Application performance: superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: superior

Global 500 Pharmaceuticals Company cites CA eHealth as integral part of their environment

Introduction

This case study of a Global 500 pharmaceuticals company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth is an integral part of our infrastructure and performance management framework. It is used heavily for in many ITIL silos for various customers. In conjunction with other CA tools (mainly Spectrum) it is the best fit-for-purpose solution we have come across. Its stability is also unrivaled.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Other priorities

Use Case

  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Network Flow Analysis
    • CA Service Operations Insight
    • CA Spectrum
    • CA Unified Communications Monitor
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Physical systems
    • SNMP agents

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: superior

Case Study: Large Enterprise Construction Company

Introduction

This case study of a large enterprise construction company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth offers sophisticated performance reporting and out-of-the-box, role-based views, so that your organization can better understand the when, where and how of developing performance degradation. This performance reporting can enable your staff to be proactive, helping your organization avoid a loss in service quality. This infrastructure management solution from CA Technologies also helps you manage multi-vendor networks, systems, databases and client/server applications with proactive, real-time analysis, distilling data from disparate sources across all technology silos into predictive and actionable information. This helps to assure the health and availability of business services with centralized, proactive performance management of the IT infrastructure. Demonstrating IT business value to executive and business stakeholders with extensive reporting for performance and capacity planning.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of architecture/governance plan
    • Lack of internal resources
    • Other priorities

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Network Flow Analysis
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • Database APIs, queries or exports
    • SNMP agents

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: vastly superior
    • SLA reporting: vastly superior
    • Application performance: vastly superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: vastly superior

Computer Software Company integrates eHealth with CA DCIM

Introduction

This case study of a small business computer software company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I am working on CA DCIM where CA ecoMeter is embedded with CA eHealth.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of internal resources
    • Inability to justify investment to management

Use Case

  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Data Center Infrastructure Management
    • CA Network Flow Analysis
    • CA Nimsoft Monitor
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
    • CA Unified Communications Monitor
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • Database APIs, queries or exports
    • SNMP agents

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • Server & system performance: superior
    • Compliance monitor & reporting: superior

Case Study: Large Enterprise Telecommunications Services Company

Introduction

This case study of a large enterprise telecommunications services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth as a performance tool is very powerful, stable and provides good reports. Our overall experience with the tool has been fantastic.”

Challenges

Nothing is holding this company back from investing more into their infrastructure management and monitoring solutions.

Use Case

  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Nimsoft Monitor
    • CA Performance Management
    • CA Unified Communications Monitor
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Physical systems
    • SNMP agents

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Application performance: superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: superior

Telco Services Company uses eHealth for superior compliance monitoring and reporting

Introduction

This case study of a medium enterprise telecommunications services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“eHealth is reliable and relatively easy to manage.”

Challenges

Nothing is holding this company back from investing more into their infrastructure management and monitoring solutions.

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Network Flow Analysis
    • CA Nimsoft Monitor
    • CA Spectrum

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • Application performance: vastly superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: superior

Small Business Computer Services Company uses eHealth for ad-hoc performance reports

Introduction

This case study of a small business computer services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Performance reports can be generated ad-hoc or schedule email to users.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Pricey and hard to find external resources
    • Inability to justify investment to management

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Network Flow Analysis
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA education courses
    • CA Communities
    • www.CA.com
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Server & system performance: superior
    • Compliance monitor & reporting: superior

Large Enterprise Computer Services Company combines CA eHealth with Spectrum and NFA

Introduction

This case study of a large enterprise computer services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth is used for performance trend review, capacity planning and troubleshooting.”

Challenges

  • Held back from investing more into thier infrastructure management and monitoring solutions because of:
    • Product design

Use Case

  • Is currently investigating ways to consolidate performance management tools.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Network Flow Analysis
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Voice performance
    • Physical systems
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA education courses
    • CA Communities
    • www.CA.com
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • live KPI reporting: superior
    • compliance monitor & reporting: superior

Professional Services Company uses CA eHealth for “Great Reporting.”

Introduction

This case study of a small business professional services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth provides great reporting.”

Challenges

Nothing is holding this company back from investing more into their infrastructure management and monitoring solutions.

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Compliance monitor and reporting: superior

Computer Services Company uses CA eHealth for superior WAN performance reporting

Introduction

This case study of a small business computer services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth is a key tool, and the only one able to detect some specific technical failures regarding WAN providers.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of architecture/governance plan
    • Lack of internal resources
    • Other priorities

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 1-2 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Database APIs, queries or exports
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Communities
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • SLA reporting: superior
    • Server & system performance: superior
    • Compliance monitor & reporting: vastly superior

Telco Services Company uses eHealth for performance reporting and fault management

Introduction

This case study of a medium enterprise telecommunications services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth is the main performance reporting and fault management for performance thresholds.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Pricey and hard to find external resources
    • Other priorities

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Voice performance
    • Virtual systems
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services
    • CA education courses

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Application performance: superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: superior

Sicredi uses eHealth for superior server and system performance

Introduction

This case study of Sicredi is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“CA eHealth is very important IT monitoring. We use the product to monitor and generate information for incident, availability and Ccapacity processes.”

Challenges

Nothing is holding this company back from investing more into their infrastructure management and monitoring solutions.

Use Case

  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Capacity Management
    • CA Data Center Infrastructure Management
    • CA Network Flow Analysis
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA education courses
    • CA Communities
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Server & system performance: superior

Enterprise Telco Services Company uses eHealth for performance monitoring and reporting

Introduction

This case study of a large enterprise telecommunications services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth is vastly used in performance monitoring and reporting across different networks. I foresee its future need to continue to grow, provided maintenance and supports are in place.”

Challenges

  • Held back from investing more into your infrastructure management and monitoring solutions because:
    • Pricey and hard to find external resources

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses too many products to count for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Network Flow Analysis
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • SLA reporting: vastly superior
    • Application performance: vastly superior
    • Server & system performance: vastly superior

CA eHealth plays an important role for Large Enterprise Transportation Services Company

Introduction

This case study of a large enterprise transportation services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth plays an important role for our organization.”

Challenges

  • Nothing is holding this company back from investing more into their infrastructure management and monitoring solutions.

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses 1-2 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Monitoring all network devices
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Physical systems
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Communities
    • Www.CA.com
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Application performance: superior
    • Server & system performance: superior
    • Compliance monitor & reporting: superior

Century Link gives kudos to CA eHealth Support Team

Introduction

This case study of CenturyLink (formerly Embarq & CenturyTel) is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“It is a very good app. The support folks are simply amazing at how quickly and professionally they do their jobs.”

Challenges

Nothing is holding this company back from investing more into your infrastructure management and monitoring solutions.

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Server & system performance: superior

Large Enterprise Financial Services Company combines CA eHealth with CA Spectrum

Introduction

This case study of a large enterprise financial services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We are currently re-building the Spectrum and eHealth environment. I think in the past eHealth capabilities have been underutilized. This will change once we have completed all the rebuild.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of internal resources
    • Other priorities

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring all network devices
    • Monitoring all servers
  • Currently runs the following in addition to CA eHealth:
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Physical systems
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA education courses
    • CA Communities
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • SLA reporting: superior
    • Application performance: superior
    • Server & system performance: superior

Medium Enterprise Computer Services Company uses CA eHealth for Superior Reporting

Introduction

This case study of a medium enterprise computer services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It is good to have CA products like eHealth for excellent reporting.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Pricey and hard to find external resources
    • Inability to justify investment to management

Use Case

  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Physical systems
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Server & system performance: superior
    • Compliance monitor & reporting: superior

State & Local Government uses CA eHealth to help organizational performance

Introduction

This case study of a state & local government is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We are very much satisfied with the performance of the CA products we are using. We are getting accurate SLA performance reports which will help the organization perform better.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of architecture/governance plan
    • Lack of internal resources

Use Case

  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Data Center Infrastructure Management
    • CA Network Flow Analysis
    • CA Performance Management
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • Extended or Premium Support
    • CA Services

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: vastly superior
    • CLA reporting: vastly superior
    • Application performance: superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: vastly superior

Global 500 Company uses CA eHealth for Superior SLA Reporting

Introduction

This case study of a Global 500 computer services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“eHealth is used mostly for SLA reports. Lots of out of the box reports are available along with report customization feature.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Pricey and hard to find external resources
    • Other priorities

Use Case

  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Capacity Management
    • CA Data Center Infrastructure Management
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Physical systems
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services
    • CA education courses
    • CA Communities

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Server & system performance: superior
    • Compliance monitor & reporting: superior

State & Local Government combines CA eHealth with other infrastructure management products

Introduction

This case study of a state & local government is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“CA eHealth is an amazing product.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Other priorities

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses too many products to count for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Communities
    • www.CA.com

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: vastly superior
    • SLA reporting: vastly superior
    • Application performance: vastly superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: superior

State & Local Government uses CA eHealth to monitor WAN infrastructure

Introduction

This case study of a state & local government is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We currently use eHealth to monitor mostly our WAN infrastructure. We are currently in the process of adding our LAN infrastructure. The product has done fairly well for us for years.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of architecture/governance plan
    • Lack of internal resources
    • Pricey and hard to find external resources
    • Other priorities

Use Case

  • Is currently investigating ways to consolidate performance management tools.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
    • Dashboards for non-technical management
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Communities
    • www.CA.com
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • Application performance: superior

Fujitsu rates CA eHealth with superior compliance monitoring

Introduction

This case study of Fujitsu Services Holdings PLC is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of internal resources
    • Pricey and hard to find external resources

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring all network devices
    • Monitoring all servers
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Nimsoft Monitor
    • CA Spectrum
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA education courses
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Server & system performance: superior
    • Compliance monitor & reporting: superior

System Management Consulting uses CA eHealth for Live KPI Reporting and More

Introduction

This case study of SKODA AUTO, a.s. (Volkswagen) is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Inability to justify investment to management

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Mutli-tenant awareness
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: vastly superior
    • SLA reporting: superior
    • Application performance: superior
    • Server and system performance: superior
    • Compliance monitor and reporting: vastly superior

Computer Sciences Corporation uses CA eHealth for Superior SLA Reporting

Introduction

This case study of Computer Sciences Corporation is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of architecture/governance plan
    • Pricey and hard to find external resources

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses too many products to count for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Nimsoft Monitor
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Voice performance
    • Virtual systems
    • Physical systems
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • SLA reporting: superior

Enterprise Information Technology Corp. partners with CA eHealth

Introduction

This case study of Enterprise Information Technology Corp. is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of architecture/governance plan
    • Lack of internal resources
    • Inability to justify investment to management

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Capacity Management
    • CA Data Center Infrastructure Managment
    • CA Network Flow Analysis
    • CA Nimsoft Monitor
    • CA Performance Management
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services
    • CA education courses
    • www.CA.com

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: vastly superior
    • SLA reporting: vastly superior
    • Application performance: vastly superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: superior

Fujitsu Australia Limited uses CA eHealth for superior server and system performance

Introduction

This case study of Fujitsu Australia Limited is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“Now that we are running CA eHealth in a different structure and on Red Hat it is great and we are always finding newer and better ways to use it.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Nothing

Use Case

  • Is currently investigating ways to consolidate performance management tools.
  • Uses too many products to count for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring all network devices
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Nimsoft Monitor
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services
    • CA education courses
    • CA Communities
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Server and system performance: superior

HCL uses multiple CA products for network performance monitoring

Introduction

This case study of HCL is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“CA eHealth is a very good tool to monitor network performance of network devices.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Nothing

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Network Flow Analysis
    • CA Nimsoft Monitor
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA education courses
    • CA Communities

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: vastly superior
    • SLA reporting: superior
    • Application performance: superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: vastly superior

Case Study: Saudi Arabian Airlines

Introduction

This case study of Saudi Arabian Airlines is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“The performance reporting is done through eHealth and monitoring through Spectrum. Both help us in providing various reports and various monitoring options respectively.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Nothing

Use Case

  • Is currently wishing to monitor more devices.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Application performance: superior
    • Server and system performance: superior



More Research on CA Infrastructure Management