TechValidate Research on CA Infrastructure Management

204 Case Studies – Page 2 of 7


CA Service Operations Insight (SOI) Case Study

Medium Enterprise Security Products & Services Company

Introduction

This case study of a medium enterprise security products & services company is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Hard to identify slow growing problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Service View Dashboard
    • CA SOI Reporting with Jaspersoft
  • Connectors used with CA SOI:
    • CA UIM
    • CA Service Desk
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Quality
    • SLA

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: up to 9
    • Event Management: up to 9
    • Service Discovery Policies: up to 9
    • Alarm Queues: 24-10
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: 49-10
    • Daily alerts: 49-10
  • SLA’s are based on:
    • Quality
    • Health

CA Service Operations Insight (SOI) Case Study

Netnix S.A.

Introduction

This case study of Netnix S.A. is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Difficulty determining what changes potentially caused performance issues
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • Google Earth in the SOI console
    • CA SOI Mobile Dashboard
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA Service Desk
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Quality
    • Availability
    • SLA

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 24-10
    • Event Management: 49-25
    • Service Discovery Policies: 24-10
    • Alarm Queues: 49-25
  • Import business services from a CMDB
  • Features active with CA SOI:
    • Business services: 49-10
    • Daily alerts: 99-50
  • SLA’s are based on:
    • Availability
    • Health

CA Service Operations Insight (SOI) Case Study

BNP Paribas

Introduction

This case study of BNP Paribas is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenge addressed with CA SOI:
    • Hard to identify slow growing problems

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI feature being used:
    • CA SOI Service View Dashboard
  • Connector used with CA SOI:
    • CA Spectrum IM
  • Used CA SOI Quick Charts Dashboard for:
    • Quality
    • Availability
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI service defined:
    • Event Management: up to 9
  • Create their own business services in CA SOI
  • Feature active with CA SOI:
    • Business services: up to 9

CA Service Operations Insight (SOI) Case Study

Medium Enterprise Financial Services Company

Introduction

This case study of a medium enterprise financial services company is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Difficulty determining what changes potentially caused performance issues
    • Hard to identify slow growing problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA Service Desk
    • SNMP Catalyst
  • Used CA SOI Quick Charts Dashboard for:
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: up to 9
    • Event Management: up to 9
    • Alarm Queues: up to 9
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: 99-50
    • Daily alerts: 499-100
  • SLA’s are based on:
    • Availability

CA Service Operations Insight (SOI) Case Study

Global 500 Computer Services Company

Introduction

This case study of a Global 500 Computer Services Company is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenge addressed with CA SOI:
    • Difficulty determining what changes potentially caused performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI feature being used:
    • CA SOI Service View Dashboard
  • Connector used with CA SOI:
    • CA Spectrum IM
  • Used CA SOI Quick Charts Dashboard for:
    • SLA
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 99-50
    • Event Management: 49-25
    • Service Discovery Policies: 99-50
    • Alarm Queues: 99-50
  • Import business services from CA Spectrum
  • Features active with CA SOI:
    • Business services: 99-50
    • Daily alerts: 99-50
  • SLA’s are based on:
    • Availability

CA Service Operations Insight (SOI) Case Study

Alphaserve

Introduction

This case study of Alphaserve is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenge addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Mobile Dashboard
    • CA SOI Service View Dashboard
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA UIM
    • CA eHealth
    • BMC Remedy
  • Used CA SOI Quick Charts Dashboard for:
    • Quality
    • SLA

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 49-25
    • Event Management: 49-25
    • Service Discovery Policies: 49-25
    • Alarm Queues: 49-25
  • Import business services from CA Spectrum.
  • Feature active with CA SOI:
    • Business services: 99-50
  • SLA’s are based on:
    • Quality

CA Service Operations Insight (SOI) Case Study

Dataprev

Introduction

This case study of Dataprev is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed organization uses:

  • CA SOI features being used:
    • CA SOI Mobile Dashboard
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA Spectrum IM
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Quality
    • Availability
    • SLA
    • Alerts

Results

The surveyed organization achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Event Management: 100+
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: 99-50
    • Daily alerts: 99-50
  • SLA’s are based on:
    • Availability

CA Service Operations Insight (SOI) Case Study

MTN SA

Introduction

This case study of MTN SA is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Service View Dashboard
  • Connectors used with CA SOI:
    • CA APM
    • CA Spectrum IM
    • CA Service Desk
    • CA eHealth
    • CA Unicenter NSM
    • SNMP Catalyst
    • SNMP IFW
    • Microsoft SCOM
    • BMC Remedy
  • Used CA SOI Quick Charts Dashboard for:
    • Availability
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 100+
    • Event Management: 100+
    • Service Discovery Policies: 100+
    • Alarm Queues: 49-25
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: 500+
    • Daily alerts: 500+
  • SLA’s are based on:
    • Quality
    • Risk
    • Availability
    • Health

CA Service Operations Insight (SOI) Case Study

Wipro Technologies

Introduction

This case study of Wipro Technologies is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • Google Earth in the SOI console
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
    • CA SOI Reporting with Jaspersoft
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA UIM
    • CA eHealth
  • Used CA SOI Quick Charts Dashboard for:
    • Availability
    • SLA
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 49-25
    • Event Management: 49-25
    • Service Discovery Policies: 99-50
    • Alarm Queues: 99-50
  • Import business services from CA Spectrum
  • Features active with CA SOI:
    • Business services: 499-100
    • Daily alerts: 499-100
  • SLA’s are based on:
    • Availability
    • Health

CA Service Operations Insight (SOI) Case Study

Dimension Data South Africa

Introduction

This case study of Dimension Data – South Africa is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Difficulty determining what changes potentially caused performance issues
    • Hard to identify slow growing problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Mobile Dashboard
    • CA SOI Service View Dashboard
    • CA SOI Reporting with Jaspersoft
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA Service Desk
    • CA eHealth
    • SNMP Catalyst
    • ServiceNow
  • Used CA SOI Quick Charts Dashboard for:
    • Availability
    • SLA
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 24-10
    • Event Management: 24-10
    • Service Discovery Policies: 49-25
    • Alarm Queues: 24-10
  • Import business services from CA Spectrum.
  • Features active with CA SOI:
    • Business services: up to 9
    • Daily alerts: up to 9
  • SLA’s are based on:
    • Availability
    • Health

CA Service Operations Insight (SOI) Case Study

Large Enterprise Computer Services Company

Introduction

This case study of a large enterprise computer services company is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Hard to identify slow growing problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
    • CA SOI Reporting with Jaspersoft
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA Service Desk
    • SNMP Catalyst
    • Microsoft SCOM
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Quality
    • Availability

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 100+
    • Event Management: 100+
    • Service Discovery Policies: 100+
    • Alarm Queues: 100+
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: 499-100
    • Daily alerts: 500+
  • SLA’s are based on:
    • Availability

CA Service Operations Insight (SOI) Case Study

Large Enterprise Computer Software Company

Introduction

This case study of a large enterprise computer software company is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenge addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA UIM
    • ServiceNow
    • HP PAW
  • Used CA SOI Quick Charts Dashboard for:
    • SLA
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 24-10
    • Event Management: 49-25
    • Service Discovery Policies: up to 9
    • Alarm Queues: up to 9
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: up to 9
    • Daily alerts: 500+
  • SLA’s are based on:
    • Availability

CA Service Operations Insight (SOI) Case Study

Koninklijke Kpn N.V.

Introduction

This case study of Koninklijke KPN N.V. is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA APM
    • CA Spectrum IM
    • CA UIM
    • CA eHealth
    • Microsoft SCOM
    • CA SOI customer connector
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Quality
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 49-25
    • Event Management: 49-25
    • Service Discovery Policies: 49-25
    • Alarm Queues: 24-10
  • A combination of SCOM services, CA APM services, automatic generated services and manual created services (reusing the automatically created services).
  • Features active with CA SOI:
    • Business services: 500+
    • Daily alerts: 500+

CA Service Operations Insight (SOI) Case Study

Global 500 Computer Services Company

Introduction

This case study of a Global 500 Computer Services Company is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems
    • Difficulty determining what changes potentially caused performance issues
    • Hard to identify slow growing problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
    • CA SOI Reporting with Jaspersoft
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA UIM
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Availability
    • SLA
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 100+
    • Event Management: 24-10
    • Alarm Queues: 24-10
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: 500+
    • Daily alerts: 500+
  • SLA’s are based on:
    • Risk
    • Availability
    • Health

CA Service Operations Insight (SOI) Case Study

Fujitsu

Introduction

This case study of Fujitsu is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Consolidate Alerts from multible datasources on the same device for opening tickets

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Mobile Dashboard
    • CA SOI Service View Dashboard
    • CA SOI Reporting with Jaspersoft
  • Connectors used with CA SOI:
    • CA APM
    • CA Spectrum IM
    • CA UIM
    • CA Service Desk
    • SNMP IFW
    • Microsoft SCOM
    • CheckMK / Nagios
  • Used CA SOI Quick Charts Dashboard for:
    • Availability
    • SLA

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 24-10
    • Event Management: 99-50
    • Alarm Queues: 99-50
  • Business Services today are automatically created via Rest Interface
  • Features active with CA SOI:
    • Business services: 99-50
    • Daily alerts: 499-100
  • SLA’s are based on:
    • Availability

CA Service Operations Insight (SOI) Case Study

Tech Mahindra Limited

Introduction

This case study of Tech Mahindra Limited is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenge addressed with CA SOI:
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Mobile Dashboard
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA APM
    • CA Spectrum IM
    • CA UIM
    • CA eHealth
    • SNMP IFW
    • Microsoft SCOM
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Quality
    • Availability
    • SLA
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 100+
    • Event Management: 100+
    • Service Discovery Policies: 100+
    • Alarm Queues: 100+
  • Import business services from CA Spectrum.
  • Features active with CA SOI:
    • Business services: 99-50
    • Daily alerts: 99-50
  • SLA’s are based on:
    • Availability

CA Service Operations Insight (SOI) Case Study

Warrigal Consulting

Introduction

This case study of Warrigal Consulting is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems
    • Difficulty determining what changes potentially caused performance issues
    • Hard to identify slow growing problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI feature being used:
    • CA SOI Service View Dashboard
  • Connectors used with CA SOI:
    • CA APM
    • CA UIM
    • ServiceNow
  • Used CA SOI Quick Charts Dashboard for:
    • Availability
    • SLA
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 49-25
    • Event Management: 49-25
    • Service Discovery Policies: 24-10
    • Alarm Queues: 49-25
  • Import business services from CA APM.
  • Features active with CA SOI:
    • Business services: 49-10
    • Daily alerts: 49-10
  • SLA’s are based on:
    • Availability

CA Service Operations Insight (SOI) Case Study

HCL Technologies

Introduction

This case study of HCL Technologies is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Difficulty determining what changes potentially caused performance issues
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
    • Correlation, event enrichment
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • ServiceNow
    • Universal connector
  • Used CA SOI Quick Charts Dashboard for:
    • Quality
    • Availability
    • SLA
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 49-25
    • Event Management: 24-10
    • Service Discovery Policies: up to 9
    • Alarm Queues: 24-10
  • Create their own business services in CA SOI.
  • Features active with CA SOI:
    • Daily alerts: 499-100
  • SLA’s are based on:
    • Availability

CA Service Operations Insight (SOI) Case Study

BNP Paribas

Introduction

This case study of BNP Paribas is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Alerts are easily filtered and directed to the right team(s) every time

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Service View Dashboard
    • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA UIM
    • CA Unicenter NSM
    • SNMP Catalyst
    • ServiceNow

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 49-25
    • Event Management: 49-25
    • Alarm Queues: 99-50
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: up to 9
    • Daily alerts: 499-100

CA Service Operations Insight (SOI) Case Study

First National Bank Of South Africa

Introduction

This case study of First National Bank of South Africa is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Identifying the root cause of most outages and identifying the Service that’s affected when there’s an outage

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Service View Dashboard
  • Connectors used with CA SOI:
    • CA APM
    • CA event management connect (Event integration), now looking into the CA UIM connector

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 49-25
    • Event Management: up to 9
    • Alarm Queues: up to 9
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: 500+
    • Daily alerts: 500+

CA Service Operations Insight (SOI) Case Study

Large Enterprise Telecommunications Services Company

Introduction

This case study of a Large Enterprise Telecommunications Services Company is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • Google Earth in the SOI console
    • CA SOI Mobile Dashboard
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA APM
    • CA Spectrum IM
    • CA UIM
    • CA eHealth
    • Microsoft SCOM
    • Customer build connector for Centerity and CMDB integrations
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Quality
    • Availability
    • Alerts
    • Ticketing info

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 24-10
    • Event Management: up to 9
    • Service Discovery Policies: 24-10
    • Alarm Queues: up to 9
  • We create automatically services (with data from servicenow) by our own custom build connector
  • Features active with CA SOI:
    • Business services: 500+
    • Daily alerts: 500+

CA Service Operations Insight (SOI) Case Study

Large Federal Agency

Introduction

This case study of a Large Federal Agency is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed organization uses:

  • CA SOI features being used:
    • Google Earth in the SOI console
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • Microsoft SCOM
  • Used CA SOI Quick Charts Dashboard for:
    • Quality
    • Availability
    • Alerts

Results

The surveyed organization achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 24-10
    • Event Management: 49-25
    • Alarm Queues: 24-10
  • Create their own business services in CA SOI.
  • SLA’s are based on:
    • Quality
    • Availability

CA Service Operations Insight (SOI) Case Study

Large Enterprise Banking Company

Introduction

This case study of a Large Enterprise Banking Company is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
  • Needing to pull in too many experts into a war room to resolve problems
  • Difficulty knowing when and where to act to solve performance issues
  • Use Case

    The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

    • CA SOI features being used:
  • CA SOI Service View Dashboard
  • CA SOI Reporting with CABI BOXI
    • Connectors used with CA SOI:
  • CA APM
  • CA Spectrum IM
    • Used CA SOI Quick Charts Dashboard for:
  • Availability
  • SLA
  • Results

    The surveyed company achieved the following results with CA Service Operations Insight (SOI):

    • CA SOI services defined:
  • Escalation Policies: 49-25
    • Create their own business services in CA SOI
    • Features active with CA SOI:
  • Business services: 99-50
  • Daily alerts: 49-10
    • SLA’s are based on:
  • Availability
  • CA Service Operations Insight (SOI) Case Study

    Produban Servicios Informaticos Generales Sl

    Introduction

    This case study of Produban Servicios Informaticos Generales Sl is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

    • Challenges addressed with CA SOI:
      • Difficulty determining what changes potentially caused performance issues

    Use Case

    The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

    • CA SOI features being used:
      • Google Earth in the SOI console
      • CA SOI Mobile Dashboard
      • CA SOI Service View Dashboard
      • CA SOI Reporting with CABI BOXI
    • Connectors used with CA SOI:
      • CA APM
      • CA Spectrum IM
      • CA UIM
      • CA Service Desk
      • SNMP Catalyst
    • Used CA SOI Quick Charts Dashboard for:
      • Quality
      • Availability
      • Alerts

    Results

    The surveyed company achieved the following results with CA Service Operations Insight (SOI):

    • CA SOI services defined:
      • Escalation Policies: 49-25
      • Event Management: 99-50
      • Service Discovery Policies: 49-25
      • Alarm Queues: 99-50
    • Import business services from a CMDB
    • Features active with CA SOI:
      • Business services: 500+
      • Daily alerts: 500+
    • SLA’s are based on:
      • Availability

    CA Service Operations Insight (SOI) Case Study

    Large Enterprise Telecommunications Services Company

    Introduction

    This case study of a Large Enterprise Telecommunications Services company is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

    • Challenges addressed with CA SOI:
      • Needing to pull in too many experts into a war room to resolve problems
      • Difficulty knowing when and where to act to solve performance issues

    Use Case

    The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

    • CA SOI features being used:
      • CA SOI Mobile Dashboard
      • CA SOI Service View Dashboard
      • CA SOI Reporting with CABI BOXI
    • Connectors used with CA SOI:
      • CA APM
      • CA Spectrum IM
      • CA UIM
      • CA eHealth
      • Microsoft SCOM
    • Used CA SOI Quick Charts Dashboard for:
      • Risk
      • Quality
      • Availability
      • SLA
      • Alerts

    Results

    The surveyed company achieved the following results with CA Service Operations Insight (SOI):

    • CA SOI services defined:
      • Escalation Policies: 49-25
      • Event Management: up to 9
      • Service Discovery Policies: 49-25
      • Alarm Queues: 24-10
    • Create their own business services in CA SOI
    • Features active with CA SOI:
      • Business services: 49-10
      • Daily alerts: 499-100
    • SLA’s are based on:
      • Risk
      • Availability

    CA Service Operations Insight (SOI) Case Study

    Open Technologies Ltd.

    Introduction

    This case study of Open Technologies Ltd. is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

    • Challenges addressed with CA SOI:
  • Hard to identify slow growing problems
  • Difficulty knowing when and where to act to solve performance issues
  • Use Case

    The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

    • CA SOI features being used:
  • CA SOI Service View Dashboard
    • Connectors used with CA SOI:
  • CA Spectrum IM
  • CA eHealth
  • Results

    The surveyed company achieved the following results with CA Service Operations Insight (SOI):

    • CA SOI services defined:
  • Service Discovery Policies: 24-10
    • Import business services from a CMDB.
    • Features active with CA SOI:
  • Business services: up to 9
  • Daily alerts: 99-50
    • SLA’s are based on:
  • Quality
  • Availability
  • Health
  • CA Service Operations Insight (SOI) Case Study

    Medium Enterprise Financial Services Company

    Introduction

    This case study of a medium enterprise financial services company is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

    • Challenges addressed with CA SOI:
      • Needing to pull in too many experts into a war room to resolve problems
      • Difficulty determining what changes potentially caused performance issues
      • Hard to identify slow growing problems
      • Difficulty knowing when and where to act to solve performance issues

    Use Case

    The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

    • CA SOI features being used:
      • CA SOI Mobile Dashboard
      • CA SOI Service View Dashboard
      • CA SOI Reporting with CABI BOXI
      • CA SOI Reporting with Jaspersoft
    • Connectors used with CA SOI:
      • CA Service Desk
      • Microsoft SCOM
    • Used CA SOI Quick Charts Dashboard for:
      • Risk
      • Quality
      • Availability
      • SLA

    Results

    The surveyed company achieved the following results with CA Service Operations Insight (SOI):

    • CA SOI services defined:
      • Event Management: 99-50
      • Service Discovery Policies: 99-50
      • Alarm Queues: 99-50
    • Import business services from a CMDB.
    • Features active with CA SOI:
      • Business services: 99-50
      • Daily alerts: 99-50
    • SLA’s are based on:
      • Risk
      • Availability

    Case Study: Bed Bath & Beyond

    Introduction

    This case study of Bed Bath Beyond is based on a September 2014 survey of CA Application Delivery Analysis (formerly NetQoS SuperAgent) customers by TechValidate, a 3rd-party research service.

    “CA Application Delivery Analysis (formerly NetQoS SuperAgent) enabled us to track real application response time without desktop or server-based agents, collect detailed diagnostics on-schedule or on-demand, accurately measure and track WAN-optimized transactions, validate and mitigate risks introduced by planned and unplanned changes, to better manage application availability and optimize end-user experience.”

    Challenges

    • Motivated by the following when evaluating and/or selecting CA Application Delivery Analysis:
      • Fault domain (server, network, application) identification which was difficult and slow
      • Infrastructure investment requests that lacked sufficient supporting data or justification
      • The inability to proactively plan for capacity needs to support existing and planned growth

    Use Case

    • Has the following CA Technologies Tools in combination with CA Application Delivery Analysis to monitor and manage their IT infrastructure:
      • CA Network Flow Analysis: data shown on same dashboards
      • CA Spectrum: tightly integrated
      • CA Performance Center: data shown on same dashboards
    • Finds the following valuable product features of CA Application Delivery Analysis:
      • Intuitive visualizations: strongly agree
      • Passive monitoring: strongly agree
      • Tracks WAN-Optimized Trans: agree
      • Automated investigations: agree
      • sLA reporting & alarms: agree

    Results

    • Blamed the network for application performance degradation issues 50-75% of the time before implementing CA Application Delivery Analysis.
    • The network gets blamed for application performance degradation issues 10-25% of the time with CA Application Delivery Analysis in place.
    • Has had the following improvements or benefits with CA Application Delivery Analysis:
      • A faster and more effective triage process, resulting in reduced MTTR
      • Infrastructure capacity planning and optimization efforts are more proactive and accurate
      • Less blame and better collaboration between IT teams
    • Are up to 4 times faster or more with problem resolution when using CA Application Delivery Analysis (ADA).

    Telefonica SA heavily depends on CA eHealth

    Introduction

    This case study of Telefonica SA is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

    “We heavily depend on eHealth to have visibility of the thousands of devices we monitor.”

    Challenges

    • Nothing is holding this company back from investing more into their infrastructure management and monitoring solutions.

    Use Case

    • Is currently hosting servers with critical business applications.
    • Uses 5+ products for infrastructure management and performance monitoring.
    • The following features are most important in providing insight into the performance of their infrastructure:
      • Monitoring non-SNMP devices
    • Currently runs the following in addition to CA eHealth:
      • CA Spectrum
    • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
      • Virtual systems
      • Physical systems
      • SNMP agents

    Results

    • Rates the following CA eHealth capabilities as compared to other network monitors:
      • SLA reporting: superior
      • Server & system performance: superior
      • Compliance monitor & reporting: superior

    Case Study: Large Enterprise Telecommunications Services Company

    Introduction

    This case study of a large enterprise telecommunications services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Our organization is using the CA eHealth tool for monitoring more than 30000+ devices. As of now we are able to achieve what we require.”

    Challenges

    • Held back from investing more into their infrastructure management and monitoring solutions because:
      • Inability to justify investment to management

    Use Case

    • Uses 5+ products for infrastructure management and performance monitoring.
    • The following features are most important in providing insight into the performance of their infrastructure:
      • Support for multiple platforms
      • Mutli-tenant awareness
      • Monitoring all network devices
      • Managing traps, alarms and alters
      • Separating interfaces for admin and non-admin users
    • Currently runs the following in addition to CA eHealth:
      • CA Network Flow Analysis
      • CA Spectrum

    Results

    • Rates the following CA eHealth capabilities as compared to other network monitors:
      • Live KPI reporting: superior
      • Application performance: vastly superior
      • Server & system performance: vastly superior



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