TechValidate Research on CA Infrastructure Management


CA Service Operations Insight (SOI) Case Study

Opentech Comercial Servicos De Importacao Exportacao LTDA

Introduction

This case study of Opentech Comercial Servicos De Importacao Exportacao LTDA is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems
    • Difficulty determining what changes potentially caused performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • Google Earth in the SOI console
    • CA SOI Mobile Dashboard
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA APM
    • CA Spectrum IM
    • CA UIM
    • CA Service Desk
    • CA eHealth
    • SNMP Catalyst
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Quality
    • Availability
    • SLA
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 100+
    • Event Management: 99-50
    • Service Discovery Policies: 99-50
    • Alarm Queues: 99-50
  • Import business services from a CMDB
  • Features active with CA SOI:
    • Business services: 499-100
    • Daily alerts: 499-100
  • SLA’s are based on:
    • Quality
    • Risk
    • Availability




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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