TechValidate Research on CA Infrastructure Management


State & Local Government uses CA eHealth to help organizational performance

Introduction

This case study of a state & local government is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We are very much satisfied with the performance of the CA products we are using. We are getting accurate SLA performance reports which will help the organization perform better.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of architecture/governance plan
    • Lack of internal resources

Use Case

  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Data Center Infrastructure Management
    • CA Network Flow Analysis
    • CA Performance Management
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • Extended or Premium Support
    • CA Services

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: vastly superior
    • CLA reporting: vastly superior
    • Application performance: superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: vastly superior




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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