TechValidate Research on CA Infrastructure Management


CA Spectrum Case Study: Global 500 Computer Services Company

Introduction

This case study of a Global 500 computer services company is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Spectrum has added value to our IT organization by showing the topology of a complex network with inter-relationships, the ease of finding issues resulting from changes before they impact the end users and by analyzing trends to predict failures.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Pre-empt service issues before user impact
    • Monitor and manage physical, virtual and cloud environments
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Improved MTTR
    • Improved service levels to end users
    • Increased visibility across their network – physical and virtual
    • Identified the source of problems quickly
    • Improved reporting

Use Case

  • Has 10,000+ monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices
    • Public/Private Cloud

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Reliability
    • Scalability
    • Value for price
    • Speed /time to value
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: extremely easy
    • out-of-the-box functionality: extremely easy
    • platform support OOTB: extremely easy
    • discovery configurations: extremely easy
  • Increased the productivity of their IT staff by 10% to 24% with CA Spectrum.
  • Improved their MTTR by 25% to 49% with CA Spectrum.




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on CA Infrastructure Management