TechValidate Research on CA Infrastructure Management


Case Study: Za.Didata.Com

Introduction

This case study of za.didata.com is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“CA Products gives the visibility to my organizational infrastructure and helps in pro-active monitoring and historical events to help make informed decisions as and when required. Without this, it would feel as if we operating our services blindly and without any knowledge of when and how failures occur, and how best and earliest can most events be prevented based on information we get from our monitoring tools.”

Challenges

  • Held back from investing more into your infrastructure management and monitoring solutions because:
    • Nothing

Use Case

  • Is currently investigating ways to consolidate performance management tools.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Data Center Infrastructure Managment
    • CA Network Flow Analysis
    • CA Service Operations Insight
    • CA Spectrum
    • CA Unified Communications Monitor
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Voice performance
    • Virtual systems
    • Physical systems
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA education courses
    • CA Communities
    • Www.CA.com

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Application performance: vastly superior
    • Server and system performance: vastly superior
    • Compliance monitor and reporting: superior




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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