TechValidate Research on CA Infrastructure Management


Case Study: Easynet: A globally managed network, hosting, and telepresence company

Introduction

This case study of easynet is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service.

“CA Spectrum has allowed us to be more proactive to our customers. As a network provider, this is what the customer base desires above all.”

Challenges

  • Purchased CA Spectrum in order to:
    • Eliminate change and configuration errors that lead to performance issues and outages
    • Pre-empt service issues before user impact
    • Better align IT investments and resource allocations to business priorities
    • Understand the impact of outages on users and business services
    • Monitor and manage physical, virtual and cloud environments
    • Support for a broad range of vendors and technologies
    • simply the most flexible product out there
  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved service levels to end users
    • Increased visibility across their network – physical and virtual
    • Identified the source of problems quickly

Use Case

  • Has 10,000+ monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Depth of monitoring/management functionality
    • Reliability
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: Easy
    • out-of-the-box functionality: Easy
    • platform support OOTB: Easy
    • spectrum report manager: not easy
    • discovery configurations: very easy
  • Increased the productivity of their IT staff by 10% to 24% with CA Spectrum.
  • Improved their MTTR by 10% to 24% with CA Spectrum.




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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