TechValidate Research on CA Infrastructure Management


CA Unified Communications Monitor Case Study: Fortune 500 Computer Services Company

Introduction

This case study of a Fortune 500 computer services company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Monitor a variety of VoIP and video vendors
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Monitored multiple vendors’ UC systems with a single solution

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
    • Microsoft® OCS/Lync®
    • AVAYA

Results

  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • A vendor supplied solution
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Correlation of unified communications data with network-based data from other CA products in the Performance Center
  • Increased the productivity of their IT staff by 10% to 24% with CA Unified Communications Monitor.




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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