TechValidate Research on CA Infrastructure Management


CA Unified Infrastructure Management Case Study

Computer Network Solutions

Introduction

This case study of Computer Network Solutions is based on a March 2017 survey of CA Unified Infrastructure Management customers by TechValidate, a 3rd-party research service.

“CA Unified Infrastructure Management transforms and correlates our monitoring data into unified and proactive information, giving us the ability to diagnose the user experience and prescribe the necessary fixes to positively impact the business.”

Challenges

The business challenges that led Computer Network Solutions to evaluate and ultimately select CA Unified Infrastructure Management:

  • Having too many monitoring tools
  • Too much time being spent on issue resolution
  • Too much time being spent in configuring and deploying monitoring tools
  • Scaling their monitoring to growth

In addition, Computer Network Solutions anticipates the following to be their biggest monitoring challenges in the next 12 months:

  • Monitoring the Cloud and more dynamic, newer infrastructures
  • Using data to identify patterns, detect anomalies, and perform sophisticated trending
  • Diagnosing the performance of applications, infrastructure, and networks in business terms
  • Having visibility into the experience of customers and how this experience impacts business outcomes

Use Case

Computer Network Solutions uses the following key features and functionalities of CA Unified Infrastructure Management to monitor their:

  • Physical and virtual servers
  • Packaged applications (e.g Exchange, SAP)
  • Public cloud (e.g. AWS, Azure)
  • Private cloud
  • Storage
  • Databases

Results

Computer Network Solutions achieved the following results with CA Unified Infrastructure Management:

  • Reduced the amount of time spent managing tools and deploying monitoring configurations
  • Improved their ability to proactively monitor cloud performance and traditional IT infrastructure through a single view
  • Monitored traditional, dynamic, public, or private cloud environments and the services running on them
  • Quickly customize and add new monitoring services because of CA’s open and flexible architecture
  • Accelerated their ability to fix performance issues
  • Can collaborate across their organization to determine the root cause of performance issues
  • Spent less time managing their management tools and more time focusing on advancing the overall business
  • Increased their speeds of mean time to resolution (MTTR)




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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