TechValidate Research on CA Infrastructure Management


Computer Services Company uses CA eHealth for superior WAN performance reporting

Introduction

This case study of a small business computer services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth is a key tool, and the only one able to detect some specific technical failures regarding WAN providers.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of architecture/governance plan
    • Lack of internal resources
    • Other priorities

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 1-2 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Database APIs, queries or exports
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Communities
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • SLA reporting: superior
    • Server & system performance: superior
    • Compliance monitor & reporting: vastly superior




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on CA Infrastructure Management