TechValidate Research on CA Infrastructure Management


CA Spectrum Case Study: Large Enterprise Telecommunications Services Company

Introduction

This case study of a large enterprise telecommunications services company is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“[CA Spectrum] provides us a single, central toolset for alarm and event management, service management and our billing solution.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Pre-empt service issues before user impact
    • Monitor and manage physical, virtual and cloud environments
    • Support for a broad range of vendors and technologies
    • Customisable and usable for a billing soultion
  • Solved the following challenges with CA Spectrum:
    • Improved service levels to end users
    • Increased visibility across their network – physical and virtual
    • Reduced change and configuration errors
    • Identified the source of problems quickly
    • Reduced the number of alarms
    • Billing solution integrated to alarm solution

Use Case

  • Has 1-1,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Network Devices
    • Public/Private Cloud
    • Data Center Facilities (power, space, cooling)
    • customer and network records

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Scalability
    • Speed /time to value
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: Easy
    • out-of-the-box functionality: Easy
    • platform support OOTB: Easy
    • discovery configurations: Easy




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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