TechValidate Research on CA Infrastructure Management


Case Study: Leading Provider Of Satellite Imagery

Introduction

This case study of a medium enterprise telecommunications services company is based on a May 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We really like the power and flexibility CA Nimsoft Monitor provides, which allows us to create our own probes and leverage its open API’s to integrate with other systems.”

“CA Nimsoft Monitor has given us the ability to offer monitoring in ways we have never had.”

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Unify disparate, point monitoring tools
    • Accelerate problem resolution
    • Improve IT staff productivity
    • Improve customer and employee experience
    • Solve scalability and performance issues with existing tools

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Physical servers
    • Virtual machines
    • Applications
    • Storage
    • Databases
    • Network devices
    • Data center facilities (power, space, cooling)
    • End user experience
  • Monitors 501 to 1000 devices with CA Nimsoft Monitor
  • Replaced the following monitoring tools with CA Nimsoft Monitor:
    • Homegrown tools
    • Solarwinds
    • An open source tool (i.e. Nagios)
    • Zenoss

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
    • Ease of use and management: 4
    • Unified view and control: 4
    • APIs and extensibility: 5
    • Dashboards, alerts and reports: 4
    • Monitoring coverage (probes): 3
  • Was able to achieve the following by the following percentages:
    • Improve IT staff productivity: up to 15%
    • Improve mean time to repair: up to 15%
    • Reduce system & network outage: up to 15%
    • Reduce time in managing tools : 25%-40%




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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