TechValidate Research on CA Infrastructure Management

CA Unified Communications Monitor Case Study: BB&T Corporation


This case study of BB&T Corporation is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service.

“Our clients are more equipped to proactively diagnose and address potential problems. It’s easier to pinpoint chronic locations [with CA UC Monitor].”


  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Reduce impact on IT network services through managed QoS
    • Monitor a variety of VoIP and video vendors
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Monitored multiple vendors’ UC systems with a single solution
    • Maintained consistent QoS policies over time
    • Identified the source of problems quickly
    • Improved capacity planning

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
    • Cisco medianet
    • AVAYA
  • Uses the following Session Border Controllers in their environment:
    • Cisco Unified Border Element (CUBE)
    • Acme Packet


  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Variety of vendors supported
    • Breadth of monitoring/management functionality, such as the ability to monitor, troubleshoot, and plan for future changes
    • Depth of monitoring/management functionality, such as the ability to drill into detailed call metrics,
    • Correlation of data from multiple sources (e.g., phone, gateway, call path) into a single call view
    • Correlation of unified communications data with network-based data from other CA products in the Performance Center

About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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