TechValidate Research on CA Infrastructure Management


State & Local Government combines CA eHealth with other infrastructure management products

Introduction

This case study of a state & local government is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“CA eHealth is an amazing product.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Other priorities

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses too many products to count for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Communities
    • www.CA.com

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: vastly superior
    • SLA reporting: vastly superior
    • Application performance: vastly superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: superior




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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