TechValidate Research on CA Infrastructure Management


CA Service Operations Insight (SOI) Case Study: Pelephone

Introduction

This case study of PELEPHONE is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

“We plan to use it as a manager of managers for all the underlying subsystems (e.g., CA Application Performance Management, CA Spectrum and CA eHealth monitoring tools, etc.) and to model some of our services for service-oriented approach to IT management.”

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
  • Addresses the following critical challenges with CA SOI:
    • Difficulties in understanding and reporting the status of services
    • Difficulties finding the root cause of service problems

Use Case

  • Israel-based telecommunications company with CA SOI in a pre-production environment for testing in their IT organization.
  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services

Results

  • CA SOI is helping them transform their IT culture from being technology-focused to a service-focused organization.




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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